Responsive Management™:
Customer Satisfaction

Consumer Comments
"This is the best seminar I have had on this topic. Excellent/useful tools." -Washington Finance Officer Association, Yakima, WA "We know how to plumb a wall but until now didn't know how to plumb a person - now we do. Thanks." -Lease Crutcher Lewis, Seattle, WA "Very much so. I appreciate it that you are aware of how human services are run." -Integrated Living Services, Kent, WA "The Interpersonal Performance Worksheet is very helpful (and useful!). I enjoyed the discussion." -SeaTac Seminar "Very open to group input - able to work with different people." -Medtronic (Physio Control), Redmond, WA "You answered each question thoroughly -- sometimes with examples -- so that the entire group understood the answer. Fun! Great activities! -OCS - IHBS - State of Louisiana, Baton Rouge, LA "The information was great. It will take practice to become as fluent as you are. Police has some issues with union regulations that have to be dealt with but the concepts are all critical." -City of Port Orchard, WA "It puts concrete steps to the skills good managers intuitively have. It also connects managerial skills to clinical skills." -Gillis Center for Children & Families, KC, MO "Dick: excellent and well organized presentation again. Mahalo!" -YWCA, Hilo, HI "Very good in directing and gaining understanding of problems." -R.W. Beck, Seattle, WA "Information was very appropriate. I particularly liked the presenter -_ I thought the subject matter would be very boring, but it was fun! Also, the role play and group exercises were nonthreatening and encouraged participation from everyone." -DFS, State of Missouri, Jefferson City, MO "Very relevant. I am anxious to use information given to increase both my performance and the employees I supervise." -City of Puyallup, WA "I will apply these skills immediately and feel very confident in using what I've learned." -IFS, State of Kentucky, Louisville, KY "Sign of the times -- extremely necessary to an efficient and productive work environment." -Public Works & Utilities, Pierce County, WA "It was validating for things I do now, but helped me also focus on elements that I have not been formally aware of or behaviors that I do but shouldn't." -Project leadership, Washington Association of School Administrators, Olympia, WA "Very complete: Insightful training and questions that were answered." -Prosecuting Attorney, County of Hawai'i, Hilo, HI "Open to questions and participation -- allowed me to see areas needing improvement." -City of Bellevue, Bellevue, WA The Catalyst exercise was great. I will recommend that our organization consider purchasing it for our internal trainings." -Endeavor Consulting, Bellevue, WA "Excellent regarding differences/describe behavior don't label/think about others' differences." -Parks & Recreation, City of Seattle, WA "Very beneficial. * Great. I returned very enthused to fix something I had been ignoring. Really engaged...wished was 2-3 hours. * ...such a great speaker...talented. * Excellent presentation. * Struck a chord...very real." -Lake Washington Human Resource Association, Bellevue, WA. "I would highly recommend this course to others -- very open format, encourages participation." -University of Washington, Seattle, WA "The presenter also brings in ethnic and cultural differences which is very unusual in other workshops that I've attended." -American Water Works Association-Hawai'i Chapter, Wailuku, Maui HI "Thanks, A culture of feedback is important for success." -Pease & Sons Construction, Tacoma, WA "At first I didn't see how it would fit, but you brought it together to make it concrete and relevant. -Robins' Nest, Glassboro, NJ "Provided actual tools to use. This class was more specific courses of action versus the 'theory' approach I have run across in others." -DOT, State of Washington "I was able to see first hand how the process works when there are differences." -Hawai'i County Office on Aging, Hilo, Hawai'i "Very satisfied. All organizations have conflicts. This will help resolve it." -TIB, State of Washington. "The particular problem I was concerned about was addressed immediately." -Facility Services, University of Washington. "This has opened my eyes and will assist me in providing effective feedback to my staff." -Seattle Parks & Recreation, Seattle, WA "Very informative, practical, and thought-provoking. Excellent material and valuable to develop my staff." -DCS, IFPS, State of Indiana "Provided a solid and comprehensive package of ideas to better my skills as a manager." -Maui County, Wailuku, Maui HI "I like how you give us the opportunity to use real situations as examples -- this helps in (application to) day-to-day life." -Everett School District, Everett, WA "The information applies to many life areas, not just work." -Ryther Child Center, Seattle, WA "This was an excellent class. Dick is an excellent speaker. The course design and time frame was perfect." -AGC of Washington, Seattle, WA "Good applicability...relevant examples...your role play demonstrations very helpful." -Seattle Support Center, General Electric, Kent, WA "Good sensitivity to our specific questions and needs. Many opportunities to get feedback." -City of Everett, Everett, WA "Great -- Concise presentation." -Hammond Collier Wade & Livingstone, Seattle, WA. "Great... Good hands-on and helpful! Very knowledgeable and intelligent on subject." -AREVA (NP), Lynchburg, VA & Richland, WA. "Excellent use of my time -- this made me think/realize how important supervisors are." -Public Works, City of Lynnwood, WA "(Will) Help me not only be better with my co-workers, but anyone outside of my work." -Kaunoa Senior Services, Paia, Maui, HI "Important information and skills to creating a positive `critical mass' in our unit." -Engineering Design & Construction, Transit Division, Metro KC, WA. "Excellent compilation of work related events and response strategies." -Bellevue School District, Bellevue, WA "Yes! Dick is energetic, engaging, a straight shooter. Easy to discuss sensitive issues well." -Facilities Maintenance, City of Seattle, WA "Very Satisfied." -Washington State Hospital Association, Seattle, WA "Very relevant -_ discussion of providing negative feedback is a subject that was discussed with appropriate positive approach." -Department of Environmental Health, State of Washington, Lacey, WA "The information is very valuable. It will be applied to help alleviate some long term situations." -Community Action of Southern Kentucky, Bowling Green, KY "(Very satisfied.) I work in a performance based organization that ties our annual work plan to budget and pay." -Washington Municipal Clerks Association, Wenatchee, WA "Dick is very skill[ed] in group presentations and interactions; respectful and inclusive." -School of Social Work, University of Washington, Seattle, WA "I think this was a great use of our time. All of us getting together to talk about working problems was incredibly valuable." -Tom Douglas Restaurants, Seattle, WA "I felt that the situations represented true problems in management/ supervising." -DHR, State of Alabama "Very Satisfied! Every work place has similar employee relationship/ management problems." -Washington Association of School Business Officials, Seattle, WA "Tools are very helpful to deal with situations that arise with employees." -Bremerton Housing Authority, Bremerton, WA "I always appreciate the clarity and usefulness of your seminars." -Compass Health, Everett. WA "Made it comfortable to everyone so they were open to sharing despite differences." -Head Start-Early Childhood Development, Hawai'i County, Hilo, HI "I see what we are doing wrong -- and what we need." -Edmonds School District, Edmonds WA "Very satisfied; common sense management tools." -North Carolina State University, Environmental Health & Safety, Raleigh, NC "You gave me concrete strategies, where before I've been "ad libbing" with common themes and tactics but lacking clarity and structure." -Neighborhood House, Seattle, WA "The manner in which he presented the material was excellent. Trainer was clear and concise about specific problems in dealing with staff in our agency." -Office of Mental Health, State of New York, NY "Was able to break a communication barrier with a colleague that probably wouldn't have ever come about in any other situation." -Moses Lake School District, Moses Lake, WA "Right on target -_ good integration of personal ethics and values and also tools for getting the job done." -School of Social Work, University of Washington, Seattle, WA "Great outline -_ great organization of information; practical." -Washington Community Health Council, Seattle, WA "Very satisfied. This is one area that I definitely need to work on for both giving and accepting feedback." -Urban Corridors - WSDOT, State of Washington, Kent, WA "Obviously this was a reduced version. Unfortunately, it would have been nice to get it all! Great job!" -Washington State Gambling Commission, Lacey, WA "Valuable, concrete information. (You) Put a name on what we all do and the steps." -WORD, Missoula, MT "I feel confident to actually communicate my observations about performance." -Washington Restaurant Association, Tacoma, WA "Absolutely -_ as you were speaking I was thinking of employees who matched your descriptions." -Washington State Cable Companies Association, Semi-Ah-Moo, Blaine, WA "I really wanted to do _- practice, practice, practice -_ on how to give negative performance feedback. Provided examples of broad based thinking about other people, culture, etc." -Western Montana Addiction Services, Missoula, MT "The lights came on! I'm understanding the information in a whole different, more intense and internal way." -Therapeutic Health Services, Seattle, WA "Helped me to better understand "how" to facilitate a sense of camaraderie amongst staff and how to achieve performance outcome." -Fulton County DFACS, Atlanta, GA "I felt there was always opportunity to participate at any time in/during the presentation. Information is geared towards looking for specifics that take out our preconceived notions and judgments." -Institute for Family Development, Federal Way, WA "Everything is useful! Thank you for the use of real life examples from our group." - PACS, Inc., Hopkinsville, KY "It will help make it easier to tackle the difficult issues I usually avoid." -Community Counseling Center, Cape Girardeau, MO