2002 Public Seminars
Participating Technologies and Industries:
Technologies of previous participants in this valuable one day seminar: Accounting, Aging & Long-Term Care, Alcohol & Drug Rehabilitation, Cable Communications, City Clerk, Consumer Affairs, Contracts Management, Corrections, Early Childhood Education, Economic Assistance, Education Administration, Engineering (Civil, Chemical, Electrical, Mechanical, Records, Software, Structural), Environmental Health & Safety, Family Services, Finance, Financial - Branch Operations, Hospital Administration, Hospital Laboratory Services, Hospital Patient Accounts, Hospitality, Information Technology, Trades, Human Resources, Finance, Manufacturing, Ministerial, Mental Health & Social Services, Office Administration, Parking Operations, Municipal Planning, Property Maintenance & Alterations, Public Works Administration & Operations, Restaurant Management, Purchasing, Research & Evaluation, Residential - Construction & Remodeling, Salon and Spa, Survey, Toy Manufacturing & Distribution, Training & Staff Development, Utilities, Word Processing, Gaming Regulation.
Responsive Management®:
2002 Public Seminars
Participant Evaluation Summary
Comments from Participants:
1. How satisfied are you that the information provided in this
seminar is relevant to the performance of your work or your organization?
Very well presented.
Very satisfied -- this is the first training I have attended that acknowledges
the interpersonal challenges and gives you tools to manage those challenges.
I appreciated the clear outline for using the steps that were taught.
Good job of modeling and guiding the role plays.
Yes, gave us broad use of skills.
The STI (Strategic/Technical/Interpersonal) wheel is very helpful.
Yes, everyone can improve communication skills.
This seems very relevant to my position.
Very relevant.
Good information – would like longer and more comprehensive teaching.
Very helpful – right on target with my needs!
I can apply much of this material immediately.
Directly relates to management of my team.
Great and practical hands-on content.
2. How satisfied are you that the information provided in this
seminar is sensitive to and positively responds to the differences between people?
Very satisfied.
I would have liked to have more practice with situations.
Maybe could have done more.
Seminar addressed all different types of people and situations.
Well integrated into overall delivery and message.
These skills show how to relate them to almost anyone.
Liked multi-cultural quotes.
Very humanistic and sensitive you make it.
Will be of help in dealings with employees.
3. How satisfied are you with your ability at this time to apply
the information covered in this seminar to your work or organization?
[I] Feel I will be able to use this right away.
I have some good ideas now of how to respectfully convey expectations to staff.
I will immediately implement these ideas.
I think it will take time to rehearse in my head and practice.
I feel that the steps provided are very helpful.
This is all new to me, but it appears very practical to apply.
Needs to be culture/philosophy adopted by organization so there is a support group
for improving management skills.
Will definitely practice.
I can pay attention now to learn from situations.
This was presented in an easy-to-use format.
Will need to refer to sheets but will use.
Good start – would like more skills and practice time.
The information and situation is clear and easily put into practice.
Timing is everything. I have to wait awhile to deal with some of these
interpersonal issues.
Would used more practice and acceptance.
I can immediately begin applying the information.
Will definitely apply information.
Good exposure. I now need to practice.
4. How satisfied are you that you had sufficient opportunities to
participate?
This is a 2-day training crammed in one day.
Wonderful!
This was very interactive and supportive.
Good blend of activities and lecture.
Definitely needs to be all day or longer seminar.
Good participation exercises and role playing. I like role playing
exercises.
Input and feedback actively sought.
Good.
Liked skill group.
Wish this was the longer workshop.
Very satisfied, but more opportunities with practicing skills would have been
nice.
More time to play out problem solving skills.
It was great that the group was small.
Just the right amount of involvement.
Small class gave significant opportunities for close supervision.
5. How satisfied are you that your questions were answered
adequately?
Good job!
Dick was outstanding. He went back to the question to affirm he answered
it. Good/great communication skills.
Good job -- well done.
I didn't have any.
You were very open to questions.
Spent time to answer questions.
Thanks for taking the time to answer questions.
6. How satisfied are you that this was a good use of your time?
Very!
Satisfied.
Excellent use. This made me think/realize that supervision suffers and
staff suffers if you shoehorn into too many other things.
This is great for all.
Will use Sł system.
Yes and I will know for sure after I try to apply this knowledge.
Good but need more.
Would liked to have had a more comprehensive training.
Will use the ideas and effective immediately!
Especially liked the domino exercise.
Great, concise presentation.
Class was well paced and just right.
Other -- What other training topics would you like to have
presented?
More info on group dynamics and organizational goal setting or/and
change. How to be respectful of historical context while moving forward
with positive changes.
Thank you.
More information on supervisory/management skills.
The art of coaching others to perform at their maximum potential.
Management/supervision of volunteer groups, boards and commissions.
Working with older, veteran staff. Most of my staff have been in the same
job for more than 12 years.
How to let go as a supervisor/manager and still get the job done.
Passive personalities in an aggressive society. A powerful person versus
an aggressive person.
Help with laid-back managers who don't manage. Help with difficult
supervisors.
Dealing with difficult people in an organization.
Working with whole group teams.
More on negative feedback and the positive nature of it so people are okay with
it.
How supervisees can support supervisors/leaders.
Implementing standard counselor competencies (for addiction counselors), more
managerial problem-solving (case studies).
Ethical issues.
Interviewing potential employees – more specific training/more in-depth re:
managing with regard to interpersonal issues – team building.
Employee to manager relationship from employee perspective.
