Responsive Management^®:
GAINS^®

Sample Skills (English)

Responsive Individual: Interpersonal Skills Curriculum

A. Receptive Social Performance:

1.* HOW TO FOLLOW INSTRUCTIONS
a. Look at the person.¹
b. Use a calm voice and acknowledge the instruction—"ok."
c. Begin the task immediately.
d. check back following the completion of task.
e. Ask the responsible person to check your work.

2.* HOW TO ACCEPT CRITICISM OR NEGATIVE CONSEQUENCES
a. Look at the person.
b. Use a calm voice and acknowledge the criticism or consequence—"ok."
c. Ask the person for additional clarification if needed.
d. If receiving criticism, ask the person for a suggested alternative—do not argue.
e. When appropriate, thank the person showing interest.

3.* HOW TO ACCEPT "NO" FOR AN ANSWER
a. Look at the person.
b. Use a calm voice and acknowledge the denial—"ok."
c. If you disagree or feel it is unfair, ask permission to bring the topic up later—do not argue, whine, or pout.
d. If you do not understand, use a calm voice and ask the person for a reason.

4. HOW TO ACCEPT A COMPLEMENT
a. Look at the person.
b. Smile.
c. Using a pleasant voice, say "thank you." Do not disagree with the complement.

¹Various skills or skill components in this curriculum may be at variance with custom or practice of certain ethnic or culture groups. Where the variance creates a negative outcome for the child or youth, an alternative skill should be developed. As an example, "eye contact" is an important component of communication in many social interactions; certain cultures prefer alternative ways of orienting the eyes, head, and body. Those alternative ways can be behaviorally defined and taught in lieu of "eye contact."

* Core Skills.

Program Assessment

Rev:  11/22/11