1971 – Restructured (Re-engineered) workforce of ten service delivery personnel from consumer "specialists" to consumer "generalists."
1972 – Practical Program Evaluation System (CQI Performance Measurement System) with work process measures, in-program outcome measures and post-program outcome measures.
1973 – Initiated observational research and design of
Responsive Management: a skills-based training for supervisors, coordinators,
and consultants (i.e., Performance Feedback, Problem
Analysis, Operating Effectively in a Bureaucracy).
1975 – Change agent in restructuring (Re-engineered)
workforce of 350 from "specialists" to "generalists";
reduced two mid-management layers; assisted in establishing technical
skills-based training system, performance process and performance outcome
measurement systems; and implemented a management and service delivery
replication system for a 500 bed not-for-profit residential treatment facility
for children and youth.
1976 – Assisted in the design and implementation of a
Deviation-Counteracting Performance Feedback System (CQI Performance Measurement
System).
1979 – Inaugurated Shades of Difference®.
Diversity & multicultural line staff and management training.
1985 – Founded Responsive Management Systems®.
1986 – Founded Responsive Leadership Seminars®.
1986 – First edition, Responsive
Management: Core Competencies for Developing Quality Operations.
Seminar participant manual.
1987 – First edition, SkillCheck®
Seminar participant mini-manual.
1987 – First edition, S3®:
Leadership Feedback - Staff Satisfaction Survey. 180°
feedback for line supervisors and mid-level managers.
1988 – First edition, Disciplinary
and Non-Disciplinary Corrective Action.
1989 – Second edition, Responsive Management: Core Competencies for Developing Quality Operations, Seminar training manual.
1990 – First edition, In
Other Words...®. Pocket Collection of valuable quotes.
1994 – First edition, In
Other Words... ®. Ice Breaker Kit containing 30 quotes for use by
trainers/facilitators for participant name tents. The activity "... starts people thinking and gets people
talking ... the perfect icebreaker" - Collections 1-4.
1996 – Inaugurated www.responsivemgt.com.
1997 – Designed OPR Operations Performance Review
measurement system.
1997 – Founded Webcetra.
1997 – Inaugurated Responsive Supervision: Supervising
with a Point of View. A one-day open enrollment public seminar offered twice
a
year in the spring and fall.
1998 – Version 1.0, S³-
Vertical Leadership Feedback - Staff Satisfaction Survey. M/S 97 - Access-based software for collation, computation and graphing of survey feedback
information.
1999 – Doubled one-day open enrollment public seminars to
two in the spring and two in the fall. Modified seminar title to "Responsive
Management: Being an Effective Supervisor and Enjoying it too."
2001 – Inaugurated Connections®: Core Competencies for
Developing Quality Partnerships
2002 – Second edition, SkillCheck®,
Seminar participant mini-manual.
2002 – Second edition, In
Other Words... ®. Ice Breaker Kit containing 30 quotes for use as
name tents. The activity "... starts people thinking and gets people
talking ... the perfect icebreaker" - Expanded Collections 1-6.
2002 – Version 2.0, S³®-
Vertical Leadership Feedback - Staff Satisfaction Survey. M/S
2000 Access-based software for collation, computation and graphing of survey feedback
information. User can now customize survey questions.
2002 – Inaugurated RMS® and Associates
2002 – Third edition, Responsive Management®: Core Competencies for Developing Quality Operations, Seminar participant manual.
2004 – Inaugurated Think Improvement®: Integrating IDEAS® brainstorming and Problem Analysis and Participative Decision Making.
2004 – Think Improvement® Display Board - 11" x 17" Display with 50 tear-off recording sheets.
2005 –
Third edition, SkillCheck®,
Seminar participant mini-manual.
2005 – Fourth edition, Responsive Management®: Core Competencies for Developing Quality Operations, Seminar participant manual.
2005 – Inaugurated Periodic Performance Review.
2006 – Pocket Prompts® - shirt pocket laminated skill cards for Receiving Feedback, Providing Negative Performance Feedback and Think Improvement skills.
2006 – Version 3.0, S³®-
Leadership Development Survey. M/S 2003 - Access-based software for collation, computation and graphing of survey feedback
information. User can now provide both individual and multiple level organizational leader data summaries.
2007 – Responsive Management®: Line-Level Leadership. Core Competencies for Developing Quality Operations.
2007 – Catalyst: Think Improvement® for Line-Level Leaders.
Rev: 02/04/09
