1971 – Restructured (Re-engineered) workforce of ten service delivery personnel from consumer "specialists" to consumer "generalists."

1972 – Practical Program Evaluation System (CQI Performance Measurement System) with work process measures, in-program outcome measures and post-program outcome measures.

1973 – Initiated observational research and design of Responsive Management: a skills-based training for supervisors, coordinators, and consultants (i.e., Performance Feedback, Problem Analysis, Operating Effectively in a Bureaucracy).

1975 – Change agent in restructuring (Re-engineered) workforce of 350 from "specialists" to "generalists"; reduced two mid-management layers; assisted in establishing technical skills-based training system, performance process and performance outcome measurement systems; and implemented a management and service delivery replication system for a 500 bed not-for-profit residential treatment facility for children and youth.

1976 – Assisted in the design and implementation of a Deviation-Counteracting Performance Feedback System (CQI Performance Measurement System).

1979 – Introduced Shades of Difference. Diversity & multicultural line staff and management training.

1985 – Founded Responsive Management Systems^®.

1986 – Founded Responsive Leadership Seminars^®.

1986 – First edition, Responsive Management: Core Competencies for Developing Quality Operations. Seminar participant manual.

1987 – First edition, SkillCheck^® Seminar participant mini-manual.

1987 – First edition, S^3®: Leadership Feedback - Staff Satisfaction Survey. 180° feedback for line supervisors and mid-level managers.

1988 – First edition, Disciplinary and Non-Disciplinary Corrective Action.

1989 – Second edition, Responsive Management: Core Competencies for Developing Quality Operations, Seminar training manual.

1990 – First edition, In Other Words...®. Pocket Collection of valuable quotes.

1994 – First edition, In Other Words... ®. Ice Breaker Kit containing 30 quotes for use by trainers/facilitators for participant name tents. The activity "... starts people thinking and gets people talking ... the perfect icebreaker" - Collections 1-4.

1996 – Introduced www.responsivemgt.com.

1997 – Designed OPR Operations Performance Review measurement system.

1997 – Founded Webcetra.

1997 – Introduced Responsive Supervision: Supervising with a Point of View. A one-day open enrollment public seminar offered twice a year in the spring and fall.

1998 – Version 1.0, S³^®- Vertical Leadership Feedback - Staff Satisfaction Survey. M/S 97 - Access-based software for collation, computation and graphing of survey feedback information.

1999 – Doubled one-day open enrollment public seminars to two in the spring and two in the fall.  Modified seminar title to "Responsive Management: Being an Effective Supervisor and Enjoying it too."

2001 – Introduced Connections: Core Competencies for Developing Quality Partnerships.

2002 – Second edition, SkillCheck^®, Seminar participant mini-manual.

2002 – Version 2.0, S³^®- Vertical Leadership Feedback - Staff Satisfaction Survey. M/S 2000 Access-based software for collation, computation and graphing of survey feedback information. User can now customize survey questions.

2002 – Introduced RMS and Associates.

2002 – Third edition, Responsive Management: Core Competencies for Developing Quality Operations, Seminar participant manual.

2004 – Introduced Think Improvement^®: Integrating IDEAS^® brainstorming and Problem Analysis and Participative Decision Making.

2004 – Think Improvement^®: Problem Analysis and Decision Making Display Board - 11" x 17" Display with 50 tear-off recording sheets.

2005 – Third edition, SkillCheck^®, Seminar participant mini-manual.

2005 – Fourth edition, Responsive Management: Core Competencies for Developing Quality Operations, Seminar participant manual.

2005 – Introduced Periodic Performance Review.

2006 – Introduced Pocket Prompts^® - shirt pocket laminated skill cards for Receiving Feedback, Providing Negative Performance Feedback and Think Improvement skills.

2006 – Team Communication Training Kit - materials and exercises to promote practical steps to improved information exchange.

2006 – Version 3.0, S³^®- Leadership Development Survey. M/S 2003 - Access-based software for collation, computation and graphing of survey feedback information. User can now provide both individual and multiple level organizational leader data summaries.

2007 – Responsive Management: Line-Level Leadership^®.  Core Competencies for Developing Quality Operations.

2007 – Introduced Catalyst^®: Think Improvement^® for Line-Level Leaders.

2008 - Introduced Semi-Annual two-day open-enrollment public seminars, Line-Level Leadership®: Building a Positive Work Culture Through Performance Feedback.

2008 - Introduced Life Line™ Line-Level Workgroup Conflict Intervention.

2008 - Second Edition, Pocket Prompts® - shirt pocket laminated skill cards for Receiving Feedback, Providing Negative Performance Feedback and Think Improvement® skills.

2008 - Fourth Edition, SkillCheck^®, Seminar participant mini-manual.

2010 - Second Edition, Responsive Management: Line-Level Leadership^®.  Core Competencies for Developing Quality Operations.

2010 - Third Edition, Pocket Prompts® - shirt pocket laminated skill cards for Receiving Feedback, Providing Negative Performance Feedback and Think Improvement® skills.

2011 - Fifth Edition, SkillCheck^®, Seminar participant mini-manual.

2011 - Third Edition, Responsive Management: Line-Level Leadership^®.  Core Competencies for Developing Quality Operations.

Rev:  11/22/11