Interpersonal Performance Problems

Common Situations Experienced

The tactics needed to develop a successful intervention strategy when responding to an interpersonal employee personnel problem are similar to those used when responding to a larger organizational problem.  For example, the tactic of "chunking" or breaking down the multifaceted, multilayered problem into small definable pieces.  With Technical Performance problems we are generally more successful, but with Interpersonal Performance problems we tend to either have ineffective conversations, refer the employee, discharge the employee, or give up and avoid.  This list represents just a few of the many Interpersonal Performance Problems leaders experience.

Interpersonal Performance Problems

Common Situations Experienced:

1. ___ Accepting feedback (co-worker, supervisor, customer)

2. ___ Cursing (frequency/timing/severity)

3. ___ Speaking too slowly

4. ___ “Bossy”

5. ___ “Isms” (negative outcomes for others due to difference)

6. ___ Joke telling (frequency/timing/ism)

7. ___ Exaggeration

8. ___ Complaining

9. ___ Excuse making

10. ___ Snappy, curt, abrasive

11. ___ “Putting manager on spot” (topics, actions)

12. ___ Dishonesty, deception

13. ___ Withholding information

14. ___ Appearance

15. ___ Hygiene

16. ___ Inappropriate affection (actions, communication, objects)

17. ___ Not asking for help

18. ___ Disorganized presentation

19. ___ Yelling

20. ___ Bragging

21. ___ “Know it all”

22. ___ Not following through

23. ___ Negative comments about others

24. ___ Delays in decision making

25. ___ Not using the chain of command

26. ___ Off task

27. ___ Interrupting (tasks, others speaking)

28. ___ Tardiness/absenteeism

29. ___ Falling asleep

30. ___ Use of “we”

31. ___ “Arrogance”

32. ___ “Unfriendly”

33. ___ Not requesting feedback

34. ___ Discussing personal life

35. ___ Shift change conflicts

36. ___ Seductive behavior

37. ___ Discussing religion

38. ___ Discussing collecting bargaining issues

39. ___ Secretive behavior

40. ___ Sharing feedback

41. ___ Zipping fly

42. ___ Suspected performance issue

43. ___ Explosive reaction

44. ___ Inflexible, won’t negotiate

45. ___ Gossiping

46. ___ Substance use

47. ___ Discussing concerns with incorrect persons

48. ___ Not attending meetings

49. ___ Asking questions (frequency, type)

50. ___ Chatting too much

51. ___ Answering questions or accepting direction with “one word answers”

52. ___ Advice giving

53. ___ Spiting

54. ___ Off-hand comments in presence of others

55. ___ Nail clipping

56. ___ Pointing

57. ___ Jerk

58. ___ Not a team player

59. ___ Texting

60. ___ “Bluetooth” earphone conversation

61. ___ Negativity

62. ___ Lack of Communication

63. ___ Private Agendas

64. ___ Bored by Routine

65. ___ Passive/Aggressive

66. ___ Drama

67. ___ Self-Serving Suggestions

68. ___ Poor Work Ethic

69. ___ Inappropriate in Presence of Customer

70. ___ Blaming Others

71. ___ Ignoring Job Tasks — Pursuing Passions

72. ___ Procrastination

73. ___ Using Rules as Weapons

74. ___ Rationalizing Poor/Non-Performance

75. ___ Litiginous

76. ___ Living in the Past

Rev:  11/22/11