Interpersonal Performance Problems

Common Situations Experienced

The tactics needed to develop a successful intervention strategy when responding to an employee personnel problem are similar to those used when responding to a larger organizational problem.  For example, the tactic of "chunking" or breaking down the multifaceted, multilayered problem into small definable ideas.  With Technical Performance problems we are generally more successful, but with Interpersonal Performance problems we tend to either refer the employee, discharge the employee, or give up.  This list is to help subdivide the performance problem into more manageable pieces.

Interpersonal Performance Problems

Common Situations Experienced:

1. ___ Accepting feedback (co-worker, supervisor, customer)

2. ___ Answering questions or accepting direction with "one word answers"

3. ___ Appearance

4. ___ "Arrogance"

5. ___ Asking questions (frequency, type)

6. ___ "Bossy"

7. ___ Bragging

8. ___ Chatting too much

9. ___ Complaining

10. ___ Cursing (frequency/timing/severity)

11. ___ Delays in decision making

12. ___ Discussing collecting bargaining issues

13. ___ Discussing concerns with incorrect persons

14. ___ Discussing personal life

15. ___ Discussing religion

16. ___ Dishonesty, deception

17. ___ Disorganized presentation

18. ___ Exaggeration

19. ___ Excuse making

20. ___ Explosive reaction

21. ___ Falling asleep

22. ___ Gossiping

23. ___ Hygiene

24. ___ Inappropriate affection (actions, communication, objects)

25. ___ Inflexible, won't negotiate

26. ___ Interrupting (tasks, others speaking)

27. ___ "Isms" (negative outcomes for others due to difference)

28. ___ Joke telling (frequency/timing/ism)

29. ___ "Know it all"

30. ___ Negative comments about others

31. ___ Not asking for help

32. ___ Not attending meetings

33. ___ Not following through

34. ___ Not requesting feedback

35. ___ Not using the chain of command

36. ___ Off task

37. ___ "Putting manager on spot" (topics, actions)

38. ___ Secretive behavior

39. ___ Seductive behavior

40. ___ Sharing feedback

41. ___ Shift change conflicts

42. ___ Snappy, curt, abrasive

43. ___ Speaking too slowly

44. ___ Substance use

45. ___ Suspected performance issue

46. ___ Tardiness/absenteeism

47. ___ "Unfriendly"

48. ___ Use of "we"

49. ___ Withholding information

50. ___ Yelling

51. ___ Zipping fly

52. ___ Advice giving

53. ___ Spitting

54. ___ Off-hand comments in the presence of others

55. ___ Nail clipping

56. ___ Pointing

Rev:  08/04/08