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"0@NNN?N6%   V   @` / # lP? "0@NNN?N% 6 H@8___PPT9 |Frequency/Duration a Factor?$nd P80X2 . # l? "0@NNN?N %  V   @`2 - # lԨ? "0@NNN?N6 %  V   @` , # l? "0@NNN?N 6% H@8___PPT9 {Strategic Process a Factor?$nd P80X2 + # lp? "0@NNN?NF   V   @`2 * # ll? "0@NNN?N6F   V   @` ) # lX ? "0@NNN?NF 6 H@8___PPT9 yEquipment/Tools a Factor?$nd P80X2 ( # l@&? "0@NNN?NF  V   @`2 ' # l!? "0@NNN?N6F  V   @` & # l1? "0@NNN?N6F H@8___PPT9 6Body or Head Movements or Facial Expressions a Factor?$7nd7 P80X2 % # l<? "0@NNN?Nf V   @`2 $ # lLL? "0@NNN?N6f V   @` # # l,N? "0@NNN?Nf6H@8___PPT9 &Voice Volume, Pitch, or Tone a Factor?$'nd' Ff&2 " # lY? "0@NNN?Nf V   @`2 ! # l@i? "0@NNN?N6f V   @`   # lr? "0@NNN?N6fD<4___PPT9 oWords a Factor?$nd P80X2  # l+B#style.visibility<*ɸ%(D' =-o6Bwipe(up)*<3<*ɸD' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*ϸ%(D' =-o6Bwipe(up)*<3<*ϸ+8+0+ɸ0 +9<0N0   p <b (  <b < H 5 Ԕ?"6@`NNN?N,$ 0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C < H9 Ԕ?"6@`NNN?NN :30( 2 P < H= Ԕ?"6@`NNN?N,$ 0 f0Common Interpersonal Errors/Mistakes Experienced1 1p < NP?"6@`NNN?Np$D0<4___PPT9 <___ Accepting feedback (co-worker, supervisor, customer) ___ Cursing (frequency/timing/severity) ___ Speaking too slowly ___ "Bossy" ___ "Isms" (negative outcomes  micro-aggressions insult/assault/invalidation) 6. ___ Joke telling (frequency/timing/ism) 7. ___ Exaggeration 8. ___ Complaining 9. ___ Excuse making 10. ___ Snappy, curt, abrasive 11. ___ "Putting manager on spot" (topics, actions) 12. ___ Dishonesty, deception 13. ___ Withholding information 14. ___ Appearance$ = 8XH < 0޽h ? 3>/6/___PPT10/.+D5|Dz.' L= @B D5.' = @BA?%,( < +O%,( < +Dl-' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*<D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*<D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-{6Bslide(fromTop)*<3<*<D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<9%(D' =-g6B fade*<3<*<9D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<9a%(D' =-g6B fade*<3<*<9aD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<ay%(D' =-g6B fade*<3<*<ayD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<y%(D' =-g6B fade*<3<*<yD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<$%(D' =-g6B fade*<3<*<$D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<$9%(D' =-g6B fade*<3<*<$9D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<9P%(D' =-g6B fade*<3<*<9PD' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<Po%(D' =-g6B fade*<3<*<PoD' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<o%(D' =-g6B fade*<3<*<oD' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(>D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<+p+0+<0 ++0+<0 +4<0N0 @3(  @b @ Hb Ԕ?"6@`NNN?N,$ 0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C @ H6 Ԕ?"6@`NNN?NN :30( 2  @ H(r Ԕ?"6@`NNN?N,$ 0 rCommon Interpersonal Errors/Mistakes Experienced (Cont d): : @ Nt ?"6@`NNN?N`/t$D0@8___PPT9 y___ Hygiene ___ Inappropriate affection (actions, communication, objects) ___ Not asking for help ___ Disorganized presentation ___ Yelling ___ Bragging ___ "Know it all" ___ Not following through ___ Negative comments about others ___ Delays in decision making ___ Not using the chain of command ___ Off task ___ Interrupting (tasks, others speaking) ___ Tardiness/absenteeismz! z8XH @ 0޽h ? 3,,___PPT10,.+EDD+' v= @B D+' = @BA?%,( < +O%,( < +D*' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-{6Bslide(fromTop)*<3<*@D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@ %(D' =-g6B fade*<3<*@ D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@ J%(D' =-g6B fade*<3<*@ JD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@Jb%(D' =-g6B fade*<3<*@JbD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@b%(D' =-g6B fade*<3<*@bD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@)%(D' =-g6B fade*<3<*@)D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@)6%(D' =-g6B fade*<3<*@)6D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@6`%(D' =-g6B fade*<3<*@6`D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@`z%(D' =-g6B fade*<3<*@`z+p+0+@0 ++0+@0 +4<0N0 xpD(  Db D Ht  Ԕ?"6@`NNN?N,$ 0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C D H  Ԕ?"6@`NNN?NN :31( 2  D H  Ԕ?"6@`NNN?N,$ 0 rCommon Interpersonal Errors/Mistakes Experienced (Cont d): : D N4 ?"6@`NNN?N//t$D0@8___PPT9 N___ Falling asleep ___ Use of "we" ___ "Arrogance" ___ "Unfriendly" ___ Not requesting feedback ___ Discussing personal life ___ Shift change conflicts ___ Seductive behavior ___ Discussing religion ___ Discussing collecting bargaining issues ___ Secretive behavior ___ Sharing feedback ___ Zipping fly ___ Suspected performance issueO! O8XH D 0޽h ? 3,,___PPT10,.+EDD+'  = @B D+' = @BA?%,( < +O%,( < +D*' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DD' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*DD' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-{6Bslide(fromTop)*<3<*DD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D#%(D' =-g6B fade*<3<*D#D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D#3%(D' =-g6B fade*<3<*D#3D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D3D%(D' =-g6B fade*<3<*D3DD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*DD`%(D' =-g6B fade*<3<*DD`D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D`}%(D' =-g6B fade*<3<*D`}D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D}%(D' =-g6B fade*<3<*D}D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D %(D' =-g6B fade*<3<*D D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D %(D' =-g6B fade*<3<*D D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D/%(D' =-g6B fade*<3<*D/D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D/O%(D' =-g6B fade*<3<*D/O+p+0+D0 ++0+D0 +w6<0N0 T L H(  Hb H H%  Ԕ?"6@`NNN?N,$ 0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C H H+  Ԕ?"6@`NNN?NN :31( 2  H Ht.  Ԕ?"6@`NNN?N,$ 0 rCommon Interpersonal Errors/Mistakes Experienced (Cont d): : H N2 ?"6@`NNN?N/t$D0@8___PPT9+ x*___ Explosive reaction ___ Inflexible, won t negotiate ___ Gossiping ___ Substance use ___ Discussing concerns with incorrect persons ___ Not attending meetings ___ Asking questions (frequency, type) ___ Chatting too much ___ Answering questions or accepting direction with "one word answers" ___ Advice giving ___ Spitting ___ Off-hand comments in presence of others ___ Nail clipping ___ Pointing! 8XH H 0޽h ? 3,,___PPT10,.+D5|D+' $ = @B D+' = @BA?%,( < +O%,( < +D*' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*HD' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*HD' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-{6Bslide(fromTop)*<3<*HD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H7%(D' =-g6B fade*<3<*H7D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H7E%(D' =-g6B fade*<3<*H7ED' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*HEW%(D' =-g6B fade*<3<*HEWD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*HW%(D' =-g6B fade*<3<*HWD' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H,%(D' =-g6B fade*<3<*H,D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H,>%(D' =-g6B fade*<3<*H,>D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H>K%(D' =-g6B fade*<3<*H>KD' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*HKw%(D' =-g6B fade*<3<*HKwD' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Hw%(D' =-g6B fade*<3<*HwD' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*H+p+0+H0 ++0+H0 +9<0N0 54 , 4(    HP  Ԕ?"6@`NNN?NN  :29( 2 ,  ZT ?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 52l l  qe@,$D 00 5 # l`` ?"0@NNN?N T  @`0 6 # li ?"0@NNN?N6 T  @`0 8 # lr ?"0@NNN?N T  @`0 9 # lt{ ?"0@NNN?N6 T  @` : # l@ ?"0@NNN?N6H@8___PPT9 zWith What Equipment/tools?$nd(8Hph0 ; # l܎ ?"0@NNN?N T  @`0 < # l} ?"0@NNN?N6 T  @` = # l8 ?"0@NNN?N6H@8___PPT9 (What Particular Task Is Being Performed?$)nd)(8Hph0 > # l ?"0@NNN?N3 T  @`0 ? # l$ ?"0@NNN?N63 T  @` @ # l8?"0@NNN?N36H@8___PPT9 xWhat Happens Just Prior?$ndL\l0 A # l$?"0@NNN?N3 T  @`0 B # l ?"0@NNN?N63 T  @` C # l$?"0@NNN?N63H@8___PPT9 j With Whom?$ nd (8Hph0 D # l?"0@NNN?NS T  @`0 E # l?"0@NNN?N6S T  @` F # l?"0@NNN?NS6H@8___PPT9 fWhere?$ndL\l0 G # l&?"0@NNN?NS T  @`0 H # lx/?"0@NNN?N6S T  @` I # l<9?"0@NNN?N6SD<4___PPT9 wWhen? (Hour, Day, Week)$ndL\l0 J # lC?"0@NNN?Nq T  @`0 K # lL?"0@NNN?N6q T  @` L # lDN?"0@NNN?Nq6H@8___PPT9 Context: It Usually Occurs:2nd P`pA M 3 rF?"0@NNN?NNq _Desired Situation @`A N 3 rh?"0@NNN?N6Nq _Current Situation @` O 3 rj?"0@NNN?NN6qH@8___PPT9 UDescribe the Relevant Observable Factors Needed to Understand the Performance Problem$VndV#.&NB P  fԔ ?"0@NNN?NNNB Q ZjJ ?"0@NNN?NqqB R Z1 ?"0@NNN?N0B S Z1 ?"0@NNN?N3SSB T Z1 ?"0@NNN?N9B U Z1 ?"0@NNN?N333B V Z1 ?"0@NNN?N9B W Z1 ?"0@NNN?N0B X ZjJ ?"0@NNN?NB j Z1 ?"0@NNN?N6N6tB k Z1 ?"0@NNN?NNtB l  `1 ?"0@NNN?NNt n  fdx?"6@`NNN?NlD<4___PPT9 z"General Description:  As I See It, the Problem is _________________________ ____________________________________________________________________! @h` o  f|?"6@`NNN?Nr H@8___PPT9 8Attempt to Visualize the last occurrence of the problem.(9! 88XH  0޽h ? 3e]___PPT10=. ]K+n /D' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*q%(D' =-o6Bwipe(up)*<3<*q+C<0N0 $??07 >(    HH* Ԕ?"6@`NNN?NN  :29( 2 ,  Z%?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5@<z   s A@ ,$D 0* t  fTA%?"0@NNN?N6V   T  @`* u  f|J%?"0@NNN?N V  T  @`* v  f%?"0@NNN?N6 V  T  @` w  f%?"0@NNN?N 6V H@8___PPT9  |Production Quality a Factor?$nd(8Hph* x  ft[%?"0@NNN?Nu   T  @`* y  f%?"0@NNN?N6u   T  @` z  ff%?"0@NNN?Nu 6 H@8___PPT9  }Production Quantity a Factor?$nd(8Hph* {  f^%?"0@NNN?N u  T  @`* |  f%?"0@NNN?N6 u  T  @` }  fԉ%?"0@NNN?N 6u H@8___PPT9 tTimeliness a Factor?$nd(8Hph* ~  f|%?"0@NNN?N   T  @`*   f%?"0@NNN?N6   T  @`   f%?"0@NNN?N 6 H@8___PPT9 zTask Performance a Factor?$nd(8Hph*   fX%?"0@NNN?N%   T  @`*   f%?"0@NNN?N6%   T  @`   fp%?"0@NNN?N% 6 H@8___PPT9 |Frequency/Duration a Factor?$nd(8Hph*   f%?"0@NNN?N %  T  @`*   f/%?"0@NNN?N6 %  T  @`   f0%?"0@NNN?N 6% H@8___PPT9 {Strategic Process a Factor?$nd(8Hph*   f %?"0@NNN?NF   T  @`*   f%?"0@NNN?N6F   T  @`   fQ%?"0@NNN?NF 6 H@8___PPT9 yEquipment/Tools a Factor?$nd(8Hph*   fP%?"0@NNN?NF  T  @`*   f%?"0@NNN?N6F  T  @`   f\?"0@NNN?N6F H@8___PPT9 6Body or Head Movements or Facial Expressions a Factor?$7nd7(8Hph*   f`?"0@NNN?Nf T  @`*   f$]?"0@NNN?N6f T  @`   fti?"0@NNN?Nf6H@8___PPT9 &Voice Volume, Pitch, or Tone a Factor?$'nd'(8Hph*   f4 ?"0@NNN?Nf T  @`*   fx?"0@NNN?N6f T  @`   fT?"0@NNN?N6fD<4___PPT9 oWords a Factor?$nd(8Hph*   fH ?"0@NNN?N T  @`*   fL"?"0@NNN?N6 T  @`   fL:?"0@NNN?N6H@8___PPT9 Content: How Are/Is:2nd P`p*   fC?"0@NNN?N T  @`*   fL?"0@NNN?N6 T  @`B  TjJ ?"0@NNN?NB  T1 ?"0@NNN?N<B  T1 ?"0@NNN?N6ffB  T1 ?"0@NNN?N6B  T1 ?"0@NNN?N6F F B  T1 ?"0@NNN?N6  B  T1 ?"0@NNN?N6% % B  T1 ?"0@NNN?N6  B  T1 ?"0@NNN?N6  B  T1 ?"0@NNN?N6u u B  T1 ?"0@NNN?N6  B  TjJ ?"0@NNN?NV V B  T1 ?"0@NNN?N66N B  T1 ?"0@NNN?NN B  Z1 ?"0@NNN?NN H  0޽h ? 3e]___PPT10=. ]K+ʦ3D' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*s%(D' =-o6Bwipe(up)*<3<*s+ -<0N0 5(-(@#'(    HpT Ԕ?"6@`NNN?NN  :29( 2 ,  ZX?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5&  # lD?"0@NNN?N V  R   @`&  # l?"0@NNN?N 6V  R   @`"l lT  =f ,$D 00  # ld___?"0@NNN?N T  @`0  # ld?"0@NNN?N6 T  @`  # l?"0@NNN?N6H@8___PPT9 #Impact for the Larger Organization?$$nd$(8Hph0  # lx/___?"0@NNN?N T  @`0   # l7?"0@NNN?N6 T  @`   # lA?"0@NNN?N6H@8___PPT9 wImpact on the Consumer?$nd(8Hph0   # lL___?"0@NNN?N  T  @`0   # ldB?"0@NNN?N6  T  @`   # l8^?"0@NNN?N 6H@8___PPT9 ~Impact on Others in This Unit?$nd(8Hph0  # lhh___?"0@NNN?N9   T  @`0  # lq?"0@NNN?N69   T  @`  # lDs?"0@NNN?N9 6 H@8___PPT9 yImpact on the Supervisor?$nd(8Hph0  # lk___?"0@NNN?N 9  T  @`0  # l2?"0@NNN?N6 9  T  @`  # l8?"0@NNN?N 69 D<4___PPT9 wImpact on the Employee?$nd(8Hph0  # lP___?"0@NNN?NV   T  @`0  # l?"0@NNN?N6V   T  @`  # l,?"0@NNN?NV 6 H@8___PPT9 *Rationales & Impact Analysis: What Is The:2+ndP`pB c ZjJ ?"0@NNN?NV V B d Z1 ?"0@NNN?N9  B e Z1 ?"0@NNN?N99 9 B f Z1 ?"0@NNN?N9  B g Z1 ?"0@NNN?N9B h Z1 ?"0@NNN?N9B i  fԔ ?"0@NNN?NB j Z1 ?"0@NNN?N6T 6B k Z1 ?"0@NNN?N] B l  `1 ?"0@NNN?NY  m Tl?"0@NNN?Nl;H@8___PPT9 GAlternative: What Skill Needs Development? ____________________________H! HD<d\|H  0޽h ? 3e]___PPT10=. ]K+!D' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*+y<0N0 Poo4(    H  Ԕ?"6@`NNN?NN  :29( 2 ,  Z?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5Ђz l  l,$D 0*   f|#___?"0@NNN?N6 T   @`*   f4%?"0@NNN?N66 T   @`   fP8?"0@NNN?N66H@8___PPT9 #Impact for the Larger Organization?$$nd$ P80X*   fZ___?"0@NNN?NH T   @`*    fDj?"0@NNN?N6H T   @`    fhq?"0@NNN?NH6H@8___PPT9 wImpact on the Consumer?$nd P80X*    fp ___?"0@NNN?N H T   @`*    f?"0@NNN?N6 H T   @`    f?"0@NNN?N 6HH@8___PPT9 ~Impact on Others in This Unit?$nd P80X*   fP___?"0@NNN?Ni   T   @`*   f/?"0@NNN?N6i   T   @`   f8?"0@NNN?Ni 6 H@8___PPT9 yImpact on the Supervisor?$nd P80X*   f;___?"0@NNN?N i  T   @`*   fK?"0@NNN?N6 i  T   @`   fU?"0@NNN?N 6i D<4___PPT9 wImpact on the Employee?$nd P(PHp*   fW___?"0@NNN?N   T   @`*   fY?"0@NNN?N6   T   @`   f<?"0@NNN?N 6 H@8___PPT9 *Rationales & Impact Analysis: What Is The:2+nd  #80X*   f84?"0@NNN?N   T   @`*   f4?"0@NNN?N6   T   @`   f4?"0@NNN?N 6 H@8___PPT9  |Production Quality a Factor?$nd P80X*   f4?"0@NNN?N   T   @`*   f4?"0@NNN?N6   T   @`   fT4?"0@NNN?N 6 H@8___PPT9  }Production Quantity a Factor?$nd P80X*   f\4?"0@NNN?N5   T   @`*   f%4?"0@NNN?N65   T   @`   f/4?"0@NNN?N5 6 H@8___PPT9 tTimeliness a Factor?$nd P80X*    f94?"0@NNN?N 5  T   @`* !  fH04?"0@NNN?N6 5  T   @` "  fL4?"0@NNN?N 65 H@8___PPT9 zTask Performance a Factor?$nd P80X* #  fDV4?"0@NNN?NU   T   @`* $  fh_4?"0@NNN?N6U   T   @` %  f a4?"0@NNN?NU 6 H@8___PPT9 |Frequency/Duration a Factor?$nd P80X* &  fY4?"0@NNN?N U  T   @`* '  f{4?"0@NNN?N6 U  T   @` (  f4?"0@NNN?N 6U H@8___PPT9 {Strategic Process a Factor?$nd P80X* )  f4?"0@NNN?Nv   T   @`* *  f|4?"0@NNN?N6v   T   @` +  f@4?"0@NNN?Nv 6 H@8___PPT9 yEquipment/Tools a Factor?$nd P80X* ,  f(4?"0@NNN?N v  T   @`* -  f,4?"0@NNN?N6 v  T   @` .  f0?"0@NNN?N 6v H@8___PPT9 6Body or Head Movements or Facial Expressions a Factor?$7nd7 P80X* /  fؠ0?"0@NNN?N  T   @`* 0  f0?"0@NNN?N6  T   @` 1  f\#0?"0@NNN?N6 H@8___PPT9 &Voice Volume, Pitch, or Tone a Factor?$'nd' Ff&* 2  f`0?"0@NNN?N& T   @`* 3  f\/0?"0@NNN?N6& T   @` 4  f?0?"0@NNN?N&6D<4___PPT9 oWords a Factor?$nd P80X* 5  fB0?"0@NNN?N& T   @`* 6  fh@0?"0@NNN?N6& T   @` 7  f@\0?"0@NNN?N6&H@8___PPT9 Content: How Are/Is:2nd  #80X* 8  fe0?"0@NNN?ND T   @`* 9  fn0?"0@NNN?N6D T   @` :  fw0?"0@NNN?ND6H@8___PPT9 zWith What Equipment/tools?$nd Ff&* ;  fz0?"0@NNN?ND T   @`* <  f܊0?"0@NNN?N6D T   @` =  f0?"0@NNN?N6DH@8___PPT9 (What Particular Task Is Being Performed?$)nd) P80X* >  f0?"0@NNN?Nc T   @`* ?  f0?"0@NNN?N6c T   @` @  fd?"0@NNN?Nc6H@8___PPT9 xWhat Happens Just Prior?$nd Ff&* A  fx~?"0@NNN?Nc T   @`* B  fd?"0@NNN?N6c T   @` C  f?"0@NNN?N6cH@8___PPT9 j With Whom?$ nd  Ff&* D  f?"0@NNN?N T   @`* E  f?"0@NNN?N6 T   @` F  fh?"0@NNN?N6H@8___PPT9 fWhere?$nd Ff&* G  f?"0@NNN?N T   @`* H  f(?"0@NNN?N6 T   @` I  f?"0@NNN?N6D<4___PPT9 wWhen? (Hour, Day, Week)$nd P80X* J  f?"0@NNN?N T   @`* K  f?"0@NNN?N6 T   @` L  fw?"0@NNN?N6H@8___PPT9 Context: It Usually Occurs:2nd   #P`p9 M # l{?"0@NNN?N~ ]Desired Situation  @`9 N # l?"0@NNN?N6~ ]Current Situation  @` O # l?"0@NNN?N~6H@8___PPT9 UDescribe the Relevant Observable Factors Needed to Understand the Performance Problem$VndV #.&NB P  `Ԕ ?"0@NNN?N~~B Q TjJ ?"0@NNN?NB R T1 ?"0@NNN?N0B S T1 ?"0@NNN?N3B T T1 ?"0@NNN?N9B U T1 ?"0@NNN?N3ccB V T1 ?"0@NNN?N9B W T1 ?"0@NNN?N0DDB X TjJ ?"0@NNN?NB Y T1 ?"0@NNN?N<&&B Z T1 ?"0@NNN?N6B [ T1 ?"0@NNN?N6  B \ T1 ?"0@NNN?N6v v B ] T1 ?"0@NNN?N6  B ^ T1 ?"0@NNN?N6U U B _ T1 ?"0@NNN?N6  B ` T1 ?"0@NNN?N65 5 B a T1 ?"0@NNN?N6  B b T1 ?"0@NNN?N6  B c TjJ ?"0@NNN?N  B d T1 ?"0@NNN?N9  B e T1 ?"0@NNN?N9i i B f T1 ?"0@NNN?N9  B g T1 ?"0@NNN?N9HHB h T1 ?"0@NNN?N9B i  `Ԕ ?"0@NNN?N66B j T1 ?"0@NNN?N6~66B k T1 ?"0@NNN?N~6B l Z1 ?"0@NNN?N~6 m N+?"0@NNN?NlkH@8___PPT9 GAlternative: What Skill Needs Development? ____________________________8H!    l8X n  `9?"6@`NNN?NlD<4___PPT9 General Description:  As I See It, the Problem is ___________________ __________________________________________________________V!   N  l8X o  `;?"6@`NNN?Nr `H@8___PPT9 8Attempt to Visualize the last occurrence of the problem.,9! 8  l8XH  0޽h ? 3e]___PPT10=. ]K+[D' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*+y<0N0 xp 8 (  8  8 NTM Ԕ?"6@ NNN?Np H@8___PPT9 UProvide Eye Contact with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Request to Speak with the Person. Identify the "Context" and "Content" of the Performance Concern or State the Information to Be Shared. If There Is Any Doubt as to Clarity, Request Understanding by the Person of the Context and the Specific Performance Behavior. Provide Rationales for the Performance Concern or Information Shared. Direct or Offer to Discuss Alternative Performance. If Appropriate, Negotiate the Alternative. Provide an "Offer of Help". Provide an Appreciation Statement.2V!   )8Xg 8 N_ Ԕ?"6@ NNN?N ,$D 0 wAPROVIDING NEGATIVE PERFORMANCE FEEDBACK/JOB DIRECTION/INFORMATIONB BL 8 3 r ԔԔ8c8c?"6@`NNN?N@l$D 000  8 3 r ԔԔ8c8c?"6@`NNN?N@w@00  8 3 r ԔԔ8c8c?"6@`NNN?N@%@00  8 3 r ԔԔ8c8c?"6@`NNN?N@@00L 8 3 r ԔԔ8c8c?"6@`NNN?Ny @ l$D 000L  8 3 r ԔԔ8c8c?"6@`NNN?N @3 l$D 000L  8 3 r ԔԔ8c8c?"6@`NNN?N @ l$D 000L  8 3 r ԔԔ8c8c?"6@`NNN?N0 @ l$D 000L  8 3 r ԔԔ8c8c?"6@`NNN?N% @ l$D 000$  8 Hli Ԕ?"6@`NNN?NN ,$D 0 :26( 2 H 8 0޽h ? 3___PPT10i.vPV+D=' = @B +*<0N0     (     N?"0@NNN?N a,$ 0 gNEGATIVE PERFORMANCE FEEDBACK UNRECEPTIVE PERSON Principal Reasons for Decreased Monitoring & Feedbackh h(  N?"0@NNN?NP t$@0@8___PPT9 Leaders lack of knowledge regarding employee s tasks & activities Leader s avoidance of employee because of Unreceptive Behavior when Leader attempts to monitor Leader s denial of employee s performance problems Leader s frustration over feeling powerlessness to change employee s performance Leader feeling organizationally unsupportedU! U8XL  3 r ԔԔ8c8c?"6@`NNN?Ndl$@000L  3 r ԔԔ8c8c?"6@`NNN?N^l$@000L  3 r ԔԔ8c8c?"6@`NNN?Nd l$@000L  3 r ԔԔ8c8c?"6@`NNN?N d\ l$@ 000L  3 r ԔԔ8c8c?"6@`NNN?N de l$D 000  H Ԕ?"6@`NNN?NN :27( 2 H  0޽h ? 33+___PPT10 ._d+4#D' = @B Db' = @BA?%,( < +O%,( < +D' =%(%(D!' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* C%(D' =-g6B fade*<3<* CD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* C%(D' =-g6B fade*<3<* CD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* )%(D' =-g6B fade*<3<* )D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* )U%(D' =-g6B fade*<3<* )UD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +8+0+ 0 +%<0N0 8J(  f  H Ԕ?"6@`NNN?N,$ 0 |FPROVIDING PERFORMANCE FEEDBACK/INFORMATION WITH AN UNRECEPTIVE PERSONG G  Hb Ԕ?"6@`NNN?NN :32( 2 R  Hg Ԕ?"6@`NNN?N,$ 0 h2Most Common and Less Effective Interaction Process3 3Rz Jx   J` ,$@0N  z `  p: B  HDjJ?"0@NNN?N ` `B  NDjJ?"0@NNN?N@ z@ `   Hk?"0@NNN?NJx1 <Step 1( 2Rz J\    JT ,$@0N  z `   T: B   HDjJ?"0@NNN?N ` `B   NDjJ?"0@NNN?N@ z@ `  Hpp?"0@NNN?NJ\ 1 <Step 2( 2T - Nt?"6@`NNN?N ,$0 d.You Initiate Feedback/ Information Effectively/( 2/L . Nx?"6@`NNN?N$ E ,$0 \&Unreceptive Person Responds Negatively'( 2'B 2 ZDjJ?"0@NNN?N0,$D 0H  0޽h ? 3___PPT10.+KwD' 8= @B DM' = @BA?%,( < +O%,( < +DG' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D' =%(D' =%(Dg' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*2%(D' =-s6Bwipe(left)*<3<*2D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*.%(D' =-g6B fade*<3<*.++0+0 ++0+0 ++0+-0 ++0+.0 +QK<0N0    P (  Pf P H< Ԕ?"6@`NNN?N,$ 0 |FPROVIDING PERFORMANCE FEEDBACK/INFORMATION WITH AN UNRECEPTIVE PERSONG G P HdB Ԕ?"6@`NNN?NN :33( 2 @ P HE Ԕ?"6@`NNN?N,$ 0 V Unreceptive Person Response Sets! ! P S ~\J d1))?"6@ NNN?NP@3=,$D0 k+ Aggressive/Hostile Verbally Sophisticated $, *f P S ~O d1))?"6@ NNN?NP =,$D0 FSeeking Sympathy j P S ~S d1))?"6@ NNN?NPM@=,$D0 JPassive Unresponsive  P NdR?"0@NNN?Np/,$D0  Interrupting Increased Volume Blaming Cursing Throwing Objects Excuse Making Verbally Attacking Name Calling Minimizing =  P N?"0@NNN?N ,$D0 S Tearing Crying Appearing Sad   a  P NtX?"0@NNN?N`{ ,$D0 wC Not Talking Not Acknowledging Turning Away Walking Out PoutingD DH P 0޽h ? 3==___PPT10=.+=D`<' = @B D<' = @BA?%,( < +O%,( < +DG' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*PD' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*PD' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-{6Bslide(fromTop)*<3<*PD' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-g6B fade*<3<*PD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-g6B fade*<3<*PD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P %(D' =-g6B fade*<3<*P D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P )%(D' =-g6B fade*<3<*P )D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P)2%(D' =-g6B fade*<3<*P)2D' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P2D%(D' =-g6B fade*<3<*P2DD' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*PDS%(D' =-g6B fade*<3<*PDSD' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*PSg%(D' =-g6B fade*<3<*PSgD' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Pgu%(D' =-g6B fade*<3<*PguD' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Pu%(D' =-g6B fade*<3<*PuD ' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-g6B fade*<3<*PD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P %(D' =-g6B fade*<3<* P D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P %(D' =-g6B fade*<3<* P D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P %(D' =-g6B fade*<3<* P D' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-g6B fade*<3<*PD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P %(D' =-g6B fade*<3<* P D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P %(D' =-g6B fade*<3<* P D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P .%(D' =-g6B fade*<3<* P .D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P.;%(D' =-g6B fade*<3<* P.;D' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* P;D%(D' =-g6B fade*<3<* P;D++0+P0 ++0+P0 ++0+P0 ++0+P0 ++0+P0 +(i<0N0 -,88,(  2  Hآ Ԕ?"6@`NNN?N |FPROVIDING PERFORMANCE FEEDBACK/INFORMATION WITH AN UNRECEPTIVE PERSONG G  H Ԕ?"6@`NNN?NN :32( 2   HT Ԕ?"6@`NNN?N h2Most Common and Less Effective Interaction Process3 3Rz Jx   J` ,$@0N  z `  p: B  HDjJ?"0@NNN?N ` `B  NDjJ?"0@NNN?N@ z@ `   H?"0@NNN?NJx1 <Step 1( 2Rz J\    JT ,$@0N  z `   T: B   HDjJ?"0@NNN?N ` `B   NDjJ?"0@NNN?N@ z@ `  HX?"0@NNN?NJ\ 1 <Step 2( 2Rz P J   J,  ,$@0N  z `   :X B  HDjJ?"0@NNN?N ` `B  NDjJ?"0@NNN?N@ z@ `  Hd?"0@NNN?NP J1 <Step 4( 2Xz : r  : `,$D 0T  z ` # Lp:  B  HDjJ?"0@NNN?N ` `B  NDjJ?"0@NNN?N@ z@ `  H8%?"0@NNN?N r <Step 1( 2^z : \   : T ,$D0T  z ` # LT: B  HDjJ?"0@NNN?N ` `B  NDjJ?"0@NNN?N@ z@ `  N`v%?"0@NNN?N \  <Step 2( 2^z  : @  :  ,$D0T  z ` # L8 : B   HDjJ?"0@NNN?N ` `B ! NDjJ?"0@NNN?N@ z@ ` " N%?"0@NNN?N  @ <Step 3( 2^z  : 0 # : , ,$D0T  z ` $# L(:  B % HDjJ?"0@NNN?N ` `B & NDjJ?"0@NNN?N@ z@ ` ' N!?"0@NNN?N  0 <Step 4( 2^z p:  ( : p ,$D0T  z ` )# L: x B * HDjJ?"0@NNN?N ` `B + NDjJ?"0@NNN?N@ z@ ` , N ?"0@NNN?Np  <Step 5( 2T - N"?"6@`NNN?N ,$0 d.You Initiate Feedback/ Information Effectively/( 2/L . N轄?"6@`NNN?N$ E ,$0 \&Unreceptive Person Responds Negatively'( 2'r / # l, 1))?"6@`NNN?N h ,$@0 d.You Switch and Respond To Unreceptive Behavior/( 2/@ 0 N ?"6@`NNN?N[\  ,$ 0 PYou Discuss Original Topic( 2r 1 # lX$ 1))?"6@`NNN?N ,$@0 d.You Initiate Follow-Up Within 4 hours & 2 Days/( 2/B 2 ZDjJ?"0@NNN?N0,$@0B 3 ZDjJ?"0@NNN?N0,$D 0B 4 ZDjJ?"0@NNN?N0 00 ,$D  0B 5 ZDjJ?"0@NNN?N0 h 0 ,$D 0B 6 ZDjJ?"0@NNN?N0 0 ,$D 0B 7 ZDjJ?"0@NNN?N0 \0 ,$D 0L 8 Z+?"0@NNN?N8h,$ 0 V"More Effective Interaction Process# #H  0޽h ? 3;;___PPT10;.+FD:' = @B D9' = @BA?%,( < +O%,( < +D ' =%(%(DY ' =%(D' =4@BBBB%())))?D' =1:Bvisible*o3>+B#style.visibility<*%(D' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =4@BBBB%())))?D' =1:Bvisible*o3>+B#style.visibility<*2%(D' =4@BBBB%())))?D' =1:Bvisible*o3>+B#style.visibility<* %(D' =4@BBBB%())))?D' =1:Bvisible*o3>+B#style.visibility<*.%(D' =%(D' =%(Dg' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*3%(D' =-s6Bwipe(left)*<3<*3D' =%(D+' =4@BB BB%(D' 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