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( 2     0 b  ,$ 0 o'IDEA DEVELOPMENT EXCHANGE AND SELECTION,(( 2'    0b,$ 0 -RESPONSIVE MANAGEMENT: Line-Level Leadership@.( 2(#((H  0޽h ? 3___PPT10j.wPٱ+B<D' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(pD|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(XD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*+P+0+0 ++0+0 ++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 +* 4 0 6.  (    N0?"6@`NNN?Nmh $D 0^V___PPT980 xz Well researched for both product and process; Application flexibility across many variables (e.g., group size, individual learning styles, topics, group interest); Time efficient; Teachable; Decrease team need for outside facilitation. FREQUENT ERRORS WITH BRAINSTORMING PROCESS Teams not following up on the results. Teams not repeating the process on a regular basis.! 3 [!  + _ 1[8X  0,$ 0 ZTHINK IMPROVEMENT,( 2   0,$ 0 S I.D.E.A.S., ( 2    0(},$ 0 GWhy I.D.E.A.S.( 2   H " Ԕ?"6@`NNN?NN  :41( 2 H  0޽h ? 3&""___PPT10!. "BX+JzED*!' ;= @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*/%(D' =-g6B fade*<3<*/D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*/%(D' =-g6B fade*<3<*/D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* G%(D' =-g6B fade*<3<* GD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*G{%(D' =-g6B fade*<3<*G{++0+0 ++0+0 ++0+0 +B) 4 0 9 1 !X (  X X 02 ZTHINK IMPROVEMENT,( 2  X 0j S I.D.E.A.S., ( 2   X 0o},$ 0 JTEAM PROCESS GOALS( 26 X Nv?"6@`NNN?NmJn t$D 0@8___PPT9 Clarify among team members what is working and what is not working; Analyze with team members some of the "glitches", errors, barriers; Maximize participation by all team members; Provide a forum for differing team-member points of view; Develop consensus among team members; Better understand others work; Learn an effective and efficient team brainstorming process; Reduce inappropriate or ineffective demonstrations of disagreement; Have team members enjoy themselves.! =F *     8   8X X H Ԕ?"6@`NNN?NN  :42( 2 H X 0޽h ? 3___PPT10. "BX+D%' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*X%(D' =-{6Bslide(fromTop)*<3<*XD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*XD%(D' =-g6B fade*<3<*XDD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*XD%(D' =-g6B fade*<3<*XDD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*X%(D' =-g6B fade*<3<*XD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*X%(D' =-g6B fade*<3<*XD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*X%(D' =-g6B fade*<3<*XD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*X4%(D' =-g6B fade*<3<*X4D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*X4q%(D' =-g6B fade*<3<*X4qD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Xq%(D' =-g6B fade*<3<*XqD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*X%(D' =-g6B fade*<3<*X+8+0+X0 +94 0 9,1,!.?`@+(  ` N u ;`# pu,$@ 02 "` Z H?"6@`NNN?N I, #` H?"0@NNN?N@ ADec"( 2  $` H,?"0@NNN?N Gu AJun"( 2  %` H?"0@NNN?N -   AJul"( 2  &` H3R?"0@NNN?N ~ q +  AAug"( 2  '` Hx?"0@NNN?NN ^  ASep"( 2  (` H?"0@NNN?N .c  AOct"( 2  )` Ht?"0@NNN?N{ > ANov"( 2  *` HĶ?"0@NNN?N'a   AMar"( 2  +` H?"0@NNN?N*1 AFeb"( 2  ,` Ht?"0@NNN?NH AJan"( 2  -` Hd?"0@NNN?Nm #  AApr"( 2  .` Hı?"0@NNN?N$   AMay"( 2 B 0` ZDjJ?"0@NNN?NpF B 1`  `ZDjJ?"0@NNN?N7 2 2`  `,ɱ?"0@NNN?N  MYear Two And Beyond $ 3`  `α ?"6@`NNN?N!" NIDEAS,  , 5` # lѱ ?"6@`NNN?N Sp  JS3,  ~ 6 t :`# ot,$D 02 ` Z H?"6@`NNN?NHz + ` Nֱ?"0@NNN?ND ADec"( 2  ` Nڱ?"0@NNN?NJ t AJun"( 2   ` N\ޱ?"0@NNN?N,   AJul"( 2   ` N`?"0@NNN?Nu} *  AAug"( 2   ` N4?"0@NNN?N] ]  ASep"( 2   ` N?"0@NNN?Nf- AOct"( 2   ` N?"0@NNN?N= ANov"( 2  ` N?"0@NNN?N ` 6   AMar"( 2  ` N?"0@NNN?N4 )  AFeb"( 2  ` N?"0@NNN?N( G AJan"( 2  ` N?"0@NNN?N' l   AApr"( 2  ` N?"0@NNN?Nv# 0  AMay"( 2  N l "  !` ol B ` ZDjJ?"0@NNN?N" B `  `ZDjJ?"0@NNN?Nl 2 `  `?"0@NNN?N   BYear One   $ `  `0 ?"6@`NNN?N NIDEAS,  $ `  `H ?"6@`NNN?N   NIDEAS,  , ` # l ?"6@`NNN?NN o  JS3,  ,  ` # l ?"6@`NNN?NQ JS3,   7` 0 ZTHINK IMPROVEMENT,( 2  8` 0H S I.D.E.A.S., ( 2   9` 0!},$ 0 _'Moving from Crisis to Strategic Culture(( 2( =` H Ԕ?"6@`NNN?NN  :43( 2 H ` 0޽h ? 3[ S ___PPT103 . 0o$+b@D ' (= @B D ' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*9`%(D' =-{6Bslide(fromTop)*<3<*9`D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*:`%(D' =-g6B fade*<3<*:`D' =%(D' =%(D' =4@BB#BB%()?)?D$' =.7 BBBBB)M 0 0 L -0.25 0 E*3>*B ppt_xB ppt_y=0BB<*:`D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*;`%(D' =4@BB?BB%()?)?D"' =.7 BBBBB'M 0 0 L 0.25 0 E*3>*B ppt_xB ppt_y=0BB<*;`+8+0+9`0 +4: 0 / (     0 0 ZTHINK IMPROVEMENT,( 2   05L3 S I.D.E.A.S., ( 2    0:},$ 0 q+TEAM IDEA GENERATION AND SELECTION PROCESS1*,( 2*   H> Ԕ?"6@`NNN?NN  ;44a( 2   NC?"6@`NNN?N1~t$D 0@8___PPT9 LIDEAS Question: Facilitator creates the question (i.e., Positives-Negatives of Current Operations, Goals, Concepts for Vision Statement, Positives-Negatives of Proposed Organizational Changes).X!   8XO  HLO?"0@NNN?NW ]1 After Nominal Group Technique (NGT) Delbecq, A.L., Van de ven, A.H., Gustafson, D.H., 1971.&^   \ H  0޽h ? 3qi___PPT10I. 0o$+ D' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +8+0+ 0 +d4 0   `"x (  x x Z jJ?"6@`NNN?NB f ,$@ 0 x 00H ZTHINK IMPROVEMENT,( 2  x 0aL3 S I.D.E.A.S., ( 2   x 0f},$ 0 C QUESTIONS ( 2  x H$d Ԕ?"6@`NNN?NN  ;45a( 2  x Nm?"0@NNN?N&J ,$D 0 QUESTION #1a In your view, what about the work integration, work outcomes and working relationships within your team would you like to have continue  those aspects that contribute to your effectiveness and improve job satisfaction? (Aspects you like and find positive.) QUESTION #1b In your view, what about the work integration, work outcomes, and working relationships within your team would you like to have changed  those aspects that do not contribute to your effectiveness and reduce your job satisfaction? (Aspects you dislike and find negative.) QUESTION #2a How do you think the proposed changes would increase our effectiveness? QUESTION #2b How do you think the proposed changes would decrease our effectiveness? XXH x 0޽h ? 3___PPT10. 0o$+D' ;= @B DL' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*x%(D' =-{6Bslide(fromTop)*<3<*xD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x%(D' =-g6B fade*<3<*xD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x-%(D' =-g6B fade*<3<*x-D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x%(D' =-g6B fade*<3<*xD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x.%(D' =-g6B fade*<3<*x.D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x%(D' =-g6B fade*<3<*x+8+0+x0 +:#4 0 "(    Z jJ?"6@`NNN?Nf ,$D 0  0T ZTHINK IMPROVEMENT,( 2   0L3 S I.D.E.A.S., ( 2    0,} C QUESTIONS ( 2   H Ԕ?"6@`NNN?NN  ;46b( 2 X  N<?"0@NNN?N& ,$@ 0 nQUESTION #3a What is our business? QUESTION #3b Who is (are) our customer(s)/client(s)? QUESTION #3c What does (do) our customer(s)/client(s) value? QUESTION #3d What are we doing that is promoting what our customer(s)/client(s) value(s)? QUESTION #3e What are we doing that is interfering with what our customer(s)/ client(s) value(s)? QUESTION #3f How can we fix what we are doing that is interfering with what our customer(s)/client(s) values? QUESTION #3g How can we measure our improvement to our customer(s)/client(s)? XXH  0޽h ? 3___PPT10. 0o$+$`Dq' ;= @B D,' = @BA?%,( < +O%,( < +D.' =%(%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*#%(D' =-g6B fade*<3<*#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*$Y%(D' =-g6B fade*<3<*$YD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Z%(D' =-g6B fade*<3<*ZD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*V%(D' =-g6B fade*<3<*VD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*V%(D' =-g6B fade*<3<*VD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*+!4; 0   / 5 (     0 ZTHINK IMPROVEMENT,( 2   0`L3 S I.D.E.A.S., ( 2    0仴},$ 0 MQUESTIONS FOR TODAY( 2  H Ԕ?"6@`NNN?NN  ;45a( 2   N´?"0@NNN?N&* ,$D 0 \QUESTION #1a In your view, what about the work integration, work outcomes and working relationships within your team would you like to have continue  those aspects that contribute to your effectiveness and improve job satisfaction? (Aspects you like and find positive.) QUESTION #1b In your view, what about the work integration, work outcomes, and working relationships within your team would you like to have changed  those aspects that do not contribute to your effectiveness and reduce your job satisfaction? (Aspects you dislike and find negative.) / /XXH  0޽h ? 3$  ___PPT10 . 0o$+/D ' ;= @B DS ' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* -%(D' =-g6B fade*<3<* -+8+0+ 0 +4 0 F > "1h(  h +h 0״ ZTHINK IMPROVEMENT,( 2  ,h 0PݴL3 S I.D.E.A.S., ( 2   -h 0L},$ 0 q+TEAM IDEA GENERATION AND SELECTION PROCESS1*,( 2*  .h H Ԕ?"6@`NNN?NN  ;44a( 2  /h ND?"6@`NNN?N1~t$D 0@8___PPT9 IDEAS Question: Facilitator creates the question (i.e., Positives-Negatives of Current Operations, Goals, Concepts for Vision Statement, Positives-Negatives of Proposed Organizational Changes). IDEAS Generation: Participants are given five minutes to individually and privately list issues or concepts in four words or less. (Facilitator maintains relaxed but focused mood. This is not a team brainstorming step.)!     )8XO 0h Ht?"0@NNN?NW ]1 After Nominal Group Technique (NGT) Delbecq, A.L., Van de ven, A.H., Gustafson, D.H., 1971.&^   \ H h 0޽h ? 3T L ___PPT10, . 0o$+Hw]D ' ;= @B D ' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*-h%(D' =-{6Bslide(fromTop)*<3<*-hD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*/h%(D' =-g6B fade*<3<*/hD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*/h%(D' =-g6B fade*<3<*/h+8+0+-h0 +4= 0 }u00  (     0 ZTHINK IMPROVEMENT,( 2   0@L3 S I.D.E.A.S., ( 2    0d},$ 0 MQUESTIONS FOR TODAY( 2  H Ԕ?"6@`NNN?NN  ;45a( 2 v  N!?"0@NNN?N& ,$D 0 4QUESTION #1a In your view, what about the work integration, work outcomes and working relationships within your team would you like to have continue  those aspects that contribute to your effectiveness and improve job satisfaction? (Aspects you like and find positive.)  XXH  0޽h ? 3A9___PPT10. 0o$+ D' ;= @B Dp' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +8+0+ 0 +&4< 0 ,$0 (     0x3 ZTHINK IMPROVEMENT,( 2   08L3 S I.D.E.A.S., ( 2    0=},$ 0 q+TEAM IDEA GENERATION AND SELECTION PROCESS1*,( 2*   H+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 2%(D' =-g6B fade*<3<* 2D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 2%(D' =-g6B fade*<3<* 2D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* B%(D' =-g6B fade*<3<* B+8+0+ 0 +a4 0   @"p (  p p 0І ZTHINK IMPROVEMENT,( 2  p 0ZL3 S I.D.E.A.S., ( 2   p 0\} p*TEAM IDEA GENERATION AND SELECTION PROCESS*+( 2*  p H Ԕ?"6@`NNN?NN  ;44b( 2   p Nd?"0@NNN?N6@t$D 0@8___PPT9 IDEAS Selection: Each participant receives five 2" X 3" slips of paper or index cards. Each participant selects five idea statements from the master list that for them, as an individual, are the most significant, critical or important and writes the idea statement chosen in the center of a card, and writes the master list number of that idea statement chosen in the upper left corner of the paper or index card. IDEAS Scaling: Each participant lays the slips or cards out in front of him/herself and selects the most significant, critical or important idea and places the #"5" in the lower right corner. That slip or card is turned over and set aside. Then the participant selects the least important of the remaining four ideas and places a #"1" in the lower right corner. Then the participant sets that aside and selects the most important idea of the remaining three cards. The participant then places a #"4" in the lower right corner, etc. until all cards are scaled and numbered. IDEAS Scoring: The Facilitator collects all of the slips or cards and shuffles them. The Facilitator then numbers a larger sheet of paper, six through the total number of master list ideas originally presented and recorded in Step "C". The Facilitator requests two members of the group to assist tallying the scores. The Facilitator reads the item number first and the scaling score second. IDEAS Follow-up: Problem Analysis or Action Item: The Facilitator selects the five top scoring ideas on the list and rewrites these on a large sheet of paper. The Facilitator proceeds with either Think Improvement or a work plan format to establish unit solutions and direction.*!    1 y +8XH p 0޽h ? 3  ___PPT10 . 0o$+CwD ' ;= @B Dm ' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*p%(D' =-g6B fade*<3<*pD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*p%(D' =-g6B fade*<3<*pD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*pg%(D' =-g6B fade*<3<*pgD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*pg%(D' =-g6B fade*<3<*pg+4> 0 P0 )(     0` ZTHINK IMPROVEMENT,( 2   0L3 S I.D.E.A.S., ( 2    0},$ 0 MQUESTIONS FOR TODAY( 2  H϶ Ԕ?"6@`NNN?NN  ;45a( 2   N Ӷ?"0@NNN?N& ,$D 0 P QUESTION #1b In your view, what about the work integration, work outcomes, and working relationships within your team would you like to have changed  those aspects that do not contribute to your effectiveness and reduce your job satisfaction? (Aspects you dislike and find negative.) ) )XXH  0޽h ? 3___PPT10q. 0o$+&x D ' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* '%(D' =-g6B fade*<3<* '+8+0+ 0 +&4A 0 ,$0 (     0 ZTHINK IMPROVEMENT,( 2   0L3 S I.D.E.A.S., ( 2    0T},$ 0 q+TEAM IDEA GENERATION AND SELECTION PROCESS1*,( 2*   H Ԕ?"6@`NNN?NN  ;44a( 2    N@?"6@`NNN?N1~ t$D 0@8___PPT9 r  IDEAS Question: Facilitator creates the question (i.e., Positives-Negatives of Current Operations, Goals, Concepts for Vision Statement, Positives-Negatives of Proposed Organizational Changes). IDEAS Generation: Participants are given five minutes to individually and privately list issues or concepts in four words or less. (Facilitator maintains relaxed but focused mood. This is not a team brainstorming step.) IDEAS Presentation: The Facilitator requests one idea from each participant and continues to request one idea at a time, participant by participant, until all persons have exhausted their idea lists. Each participant wishing to respond -- presents one idea with no clarification or discussion. Each idea is written verbatim, developing a master list, that is numbered, beginning with the number "6". IDEAS Clarification: The participant who presented an idea clarifies the idea if he/she chooses. (Facilitator is careful that discussions don t occur as to whether an idea is "good/bad," "accurate/inaccurate," or redundant.) IDEAS Redundancy/Repetition Check: The Facilitator requests participants to suggest any ideas listed that they may view as identical or the same. Although any participant can suggest a redundancy, only the person who originally mentioned an idea for inclusion on the master list can remove the item.B!     )  l   8XO  H:?"0@NNN?NW ]1 After Nominal Group Technique (NGT) Delbecq, A.L., Van de ven, A.H., Gustafson, D.H., 1971.&^   \ H  0޽h ? 3___PPT10. 0o$+ Dq' ;= @B D,' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 2%(D' =-g6B fade*<3<* 2D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 2%(D' =-g6B fade*<3<* 2D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* B%(D' =-g6B fade*<3<* B+8+0+ 0 +a4@ 0   0  (     0* ZTHINK IMPROVEMENT,( 2   0L3 S I.D.E.A.S., ( 2    0/} p*TEAM IDEA GENERATION AND SELECTION PROCESS*+( 2*   HA Ԕ?"6@`NNN?NN  ;44b( 2    NZ?"0@NNN?N6@t$D 0@8___PPT9 IDEAS Selection: Each participant receives five 2" X 3" slips of paper or index cards. Each participant selects five idea statements from the master list that for them, as an individual, are the most significant, critical or important and writes the idea statement chosen in the center of a card, and writes the master list number of that idea statement chosen in the upper left corner of the paper or index card. IDEAS Scaling: Each participant lays the slips or cards out in front of him/herself and selects the most significant, critical or important idea and places the #"5" in the lower right corner. That slip or card is turned over and set aside. Then the participant selects the least important of the remaining four ideas and places a #"1" in the lower right corner. Then the participant sets that aside and selects the most important idea of the remaining three cards. The participant then places a #"4" in the lower right corner, etc. until all cards are scaled and numbered. IDEAS Scoring: The Facilitator collects all of the slips or cards and shuffles them. The Facilitator then numbers a larger sheet of paper, six through the total number of master list ideas originally presented and recorded in Step "C". The Facilitator requests two members of the group to assist tallying the scores. The Facilitator reads the item number first and the scaling score second. IDEAS Follow-up: Problem Analysis or Action Item: The Facilitator selects the five top scoring ideas on the list and rewrites these on a large sheet of paper. The Facilitator proceeds with either Think Improvement or a work plan format to establish unit solutions and direction.*!    1 y +8XH  0޽h ? 3  ___PPT10 . 0o$+D ' ;= @B Dm ' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* g%(D' =-g6B fade*<3<* gD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* g%(D' =-g6B fade*<3<* g+ 3 0N0 "|(    0_T,$ 0 kResponsive Leadership Seminars0 ( 2+   0d  ,$ 0 t: Where Theory Meets the Road ( 2  0S,$ 0 \THINK IMPROVEMENT.( 2   0 ^ ,$ 0 |2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING.3( 22   0,,$ 0 -RESPONSIVE MANAGEMENT: Line-Level Leadership@.( 2(#((H  0޽h ? 3~v___PPT10V.wPٱ+:UD' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(pD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*++0+0 ++0+0 ++0+0 ++0+0 ++0+0 +{24  0 2 * "  (    0,$ 0 ZTHINK IMPROVEMENT,( 2   0М}h,$ 0 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  HH Ԕ?"6@`NNN?NN  :49( 2   N<?"0@NNN?N Zt$D 0@8___PPT9 gAnalysis discussions are less focused, contain more conflict and take longer; Solutions tend to focus on removal of "short-term" pain; Solutions are effective for crisis response but are not proactive with routine correction plans; Solution delay or avoidance; Solutions tend to be broader and more global than the problem would warrant and less team or individual specific; Solutions tend to be more autocratic and are increasingly drafted in the absence of the individuals who must implement the solution; Teams or individuals contributing to or experiencing a problem tend not to develop the strategic or critical thinking processes important to problem prevention or solution; Teams and individuals develop high levels of consensus with low levels of effective/efficient solutions; Teams and individuals demonstrate lower levels of implementation and follow-through. h! nh8X   N?"0@NNN?N',$ 0 xCommonly observed dis-organizational behavior in the absence of a consistent organization-wide problem analysis process:y yU   0_}F,$ 0 QDIS-ORGANIZATIONAL BEHAVIOR( 2H  0޽h ? 3&&___PPT10&. 0o$+-D%' ;= @B Dx%' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%( D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*N%(D' =-g6B fade*<3<*ND' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*N%(D' =-g6B fade*<3<*ND' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x%(D' =-g6B fade*<3<*xD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*x%(D' =-g6B fade*<3<*xD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*h%(D' =-g6B fade*<3<*h++0+0 ++0+0 ++0+ 0 ++0+ 0 +$0 4  0 # Z(    Hhͷ Ԕ?"6@`NNN?NN  :50( 2   0ѷ ZTHINK IMPROVEMENT,( 2   0շ}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23   0tڷ_}F,$ 0 HTEAM PROCESS GOALS( 2   N$?"6@`NNN?Nm p$D 0<4___PPT9 6Improve our ability as a team to identify and fix problems; Improve decision quality; Educate team members as to perceived differences in problem consequences/causes and solutions/costs/benefits; Promote productive pessimism; Brainstorm with team members new/novel/variant solutions; Cooperate with team members in the analysis process; Maximize team member participation; Develop consensus among team members on proposed actions; Create a team action plan; Develop a common problem analysis process; Develop personal life skills; Have team members enjoy themselves.7 x5o 0 A   7    8XH  0޽h ? 3'&___PPT10&. "BX+L|Dv&' ;= @B D1&' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* <%(D' =-g6B fade*<3<* <D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* <V%(D' =-g6B fade*<3<* <VD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* V%(D' =-g6B fade*<3<* VD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* Q%(D' =-g6B fade*<3<* QD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* Qu%(D' =-g6B fade*<3<* QuD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* u%(D' =-g6B fade*<3<* uD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 7%(D' =-g6B fade*<3<* 7+8+0+ 0 + 4  0   # $ < (    HX Ԕ?"6@`NNN?NN  ;51a( 2   0L ZTHINK IMPROVEMENT,( 2   0}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23R   ` >?"6@`NNN?N4,$D 0 PI Participant Definition( 2   Z8c?"0@NNN?NFb ,$D  0  S ~p ))?"6@`NNN?Nz t$D 0@8___PPT9 t$Determine the Level of Participation%! %8X # Hp?"0@NNN?NH,$ 0 ;Phase( 2 $ H)?"0@NNN?Nl,$ 0 :Step( 2H  0޽h ?   3y___PPT10Y. "BX+i!+DM' ;= @B D' = @BA?%,( < +O%,( < +D? ' =%(%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*#%(D' =-g6B fade*<3<*#D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*$%(D' =-g6B fade*<3<*$D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(Dg' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-s6Bwipe(left)*<3<* D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*++0+0 ++0+0 ++0+#0 ++0+$0 +44 0 .X h(  X  X H6 Ԕ?"6@`NNN?NN  :52( 2  X C JA2ParticipantLevelDefChart,$D  0 X 0<; ZTHINK IMPROVEMENT,( 2  X 0X=R}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23H X 0޽h ? 3e]___PPT10=. 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"BX+^_OD' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*| %(D' =-o6Bwipe(up)*<3<*| +N4 0 n!f!##J (    H| Ԕ?"6@`NNN?NN  :53( 2   0 ZTHINK IMPROVEMENT,( 2   0`}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23 l   D,$D 0B * BD?"0@NNN?N8 B + BD?"0@NNN?N8 8 B ,B BD?"0@NNN?N>>B -B BD?"0@NNN?NB .B BD?"0@NNN?N<<B /B BD?"0@NNN?NB 0B BD?"0@NNN?N: : B 1B BD?"0@NNN?N  B 2B BD?"0@NNN?N8 8  4 Tܐ?"0@NNN?N   50  5 T?"0@NNN?N 660  6 T?"0@NNN?NF- 650  7 T?"0@NNN?N 640  8 T䟽?"0@NNN?NF-  630  9 T ?"0@NNN?N   620  : T?"0@NNN?NF -  610  ;  `fv @?"6@ `NNN?N ,$D  0 <  `v @?"6@ `NNN?N"  ,$D   0 =  `v @?"6@ `NNN?N. u,$D   0 >  `v @?"6@ `NNN?N hD,$D  0> ? Tī?"0@NNN?N3fq,$ 0 NComplete Autocratic (CA)  7 A T?"0@NNN?N3 #,$  0 GConsultative (C)  = B Tt?"0@NNN?N3 " ,$ 0 MLimited Autocratic (LA)  5 C Tp?"0@NNN?N3,$ 0 EDelegation (D)  X E NԽ?"0@NNN?Nu,$ 0 n6BENCHMARK PARTICIPATION LEVELS: PERCENT OF LEADER USE7( 27B F Z\?"0@NNN?Np,$ 0 LHigh Competence Team ( G TTŽ?"0@NNN?N  ,$ 0 810  ( H Tɽ?"0@NNN?Ns ,$  0 820  ( I Tν?"0@NNN?Ny q&,$  0 860  ( J TXѽ?"0@NNN?N l@ ,$ 0 810  H  0޽h ? 3,,___PPT10,. "BX+SP]DE*' ;= @B D*' = @BA?%,( < +O%,( < +DJ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*E%(D' =-{6Bslide(fromTop)*<3<*ED' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*F%(D' =-{6Bslide(fromTop)*<3<*FD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*?%(D' =-g6B fade*<3<*?D' =%(pD7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*;%(D' =-s6Bwipe(down)*<3<*;D' =%(XDh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*G%(D' =-g6B fade*<3<*GDG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*B%(D' =-g6B fade*<3<*BD' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-s6Bwipe(down)*<3<*<D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HDG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*A%(D' =-g6B fade*<3<*AD' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*=%(D' =-s6Bwipe(down)*<3<*=D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*I%(D' =-g6B fade*<3<*IDG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*C%(D' =-g6B fade*<3<*CD' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*>%(D' =-s6Bwipe(down)*<3<*>D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*J%(D' =-g6B fade*<3<*J+0+0+?0 ++0+A0 ++0+B0 ++0+C0 ++0+E0 ++0+F0 ++0+G0 ++0+H0 ++0+I0 ++0+J0 +K4 0 F!>!##7 (    H Ԕ?"6@`NNN?NN  :54( 2   0 ZTHINK IMPROVEMENT,( 2   0}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23 z    ,$D 0B  BD?"0@NNN?N8 B  BD?"0@NNN?N8 8 B B BD?"0@NNN?N>>B  B BD?"0@NNN?NB  B BD?"0@NNN?N<<B  B BD?"0@NNN?NB  B BD?"0@NNN?N: : B  B BD?"0@NNN?N  B B BD?"0@NNN?N8 8   T?"0@NNN?N   50   Tt ?"0@NNN?N 660   T?"0@NNN?NF- 650   TL?"0@NNN?N 640   Tt?"0@NNN?NF-  630   T?"0@NNN?N   620   T?"0@NNN?NF -  610    `fv @?"6@ `NNN?N,$D  0   `v @?"6@ `NNN?N  ,$D  0   `v @?"6@ `NNN?N u,$D   0   `v @?"6@ `NNN?N hD,$D  0>  T"?"0@NNN?N3fq,$ 0 NComplete Autocratic (CA)  7  T'?"0@NNN?N3 #,$  0 GConsultative (C)  =  T+?"0@NNN?N3 " ,$ 0 MLimited Autocratic (LA)  5  T/?"0@NNN?N3,$  0 EDelegation (D)  $  N4?"0@NNN?Nu n6BENCHMARK PARTICIPATION LEVELS: PERCENT OF LEADER USE7( 27A  Z8?"0@NNN?N,$ 0 KLow Competence Team ( 2 T 1?"0@NNN?Na,$ 0 840  ( 3 T@?"0@NNN?N ,$  0 830  ( 6 TC?"0@NNN?N q ,$  0 830  ' 7 TG?"0@NNN?N= { ,$ 0 70  H  0޽h ? 3))___PPT10). "BX+ED'' ;= @B DT'' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%( D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%(pDh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*2%(D' =-g6B fade*<3<*2DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*3%(D' =-g6B fade*<3<*3DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*6%(D' =-g6B fade*<3<*6DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*7%(D' =-g6B fade*<3<*7++0+0 ++0+0 ++0+0 ++0+0 ++0+0 ++0+20 ++0+30 ++0+60 ++0+70 +U4 0 ((#+-P((    Hi Ԕ?"6@`NNN?NN  :55( 2   0(n ZTHINK IMPROVEMENT,( 2   0|r}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23   `fv @?"6@ `NNN?Nx,$D  0   `v @?"6@ `NNN?N ,$D   0   `v @?"6@ `NNN?NF u,$D   0   `v @?"6@ `NNN?NhD,$D  0C  Tw?"0@NNN?N3hs,$ 0 SRecognize there is a Problem  I  Tp|?"0@NNN?N3 W,$  0 Y#Understand the Cause of the Problem$ $ 5  Tl?"0@NNN?N3A S,$ 0 EHave a Solution  J  T?"0@NNN?N3:},$ 0 Z$Have an Effective/Efficient Solution% % U  N?"0@NNN?Nu,$ 0 k3PROBLEM RECOGNITION AND COMPREHENSION BY WORK TEAMS4( 24B  Z?"0@NNN?Np,$ 0 LHigh Competence Team (   T?"0@NNN?Np,$ 0 885  ( ! Td?"0@NNN?N; ,$  0 880  ( " T̙?"0@NNN?N q8,$  0 865  ( # T̝?"0@NNN?Nc7,$ 0 870  l l -l,$D 0B  HD?"0@NNN?NB  HD?"0@NNN?NB B HD?"0@NNN?N""B  B HD?"0@NNN?NB  B HD?"0@NNN?N  B  B HD?"0@NNN?Nj j B  B HD?"0@NNN?NP P B  B HD?"0@NNN?N6 6 B B HD?"0@NNN?N  Z?"0@NNN?N  50   Z ?"0@NNN?Nl 7100   ZD?"0@NNN?Nw^ 680   Zl?"0@NNN?ND+  660   Z?"0@NNN?N   640   Z?"0@NNN?N   620   Z(?"0@NNN?N   610 B $B BD?"0@NNN?NB %B BD?"0@NNN?NB &B BD?"0@NNN?NB 'B BD?"0@NNN?N   ( T?"0@NNN?Nx 690  ) T ?"0@NNN?N^E 670  * T?"0@NNN?N*   650  + T?"0@NNN?N   630 H  0޽h ? 3,,___PPT10,. "BX+DTDE*' ;= @B D*' = @BA?%,( < +O%,( < +DJ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(pD7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%(XDh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*!%(D' =-g6B fade*<3<*!DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*"%(D' =-g6B fade*<3<*"DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*#%(D' =-g6B fade*<3<*#+0+0+0 ++0+0 ++0+0 ++0+0 ++0+0 ++0+0 ++0+ 0 ++0+!0 ++0+"0 ++0+#0 +R4 0 (($+-J((    H Ԕ?"6@`NNN?NN  :56( 2   0 ZTHINK IMPROVEMENT,( 2   0|}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  T8?"0@NNN?N  50    `fv @?"6@ `NNN?N ,$D  0   `v @?"6@ `NNN?N ,$D  0   `v @?"6@ `NNN?Nj u,$D   0   `v @?"6@ `NNN?N hD,$D  0B  T?"0@NNN?N3hs,$ 0 RRecognize there is a Problem  I  T?"0@NNN?N3 #,$  0 Y#Understand the Cause of the Problem$ $ 5  T?"0@NNN?N3A S,$ 0 EHave a Solution  J  T@ ?"0@NNN?N3Jm,$  0 Z$Have an effective/efficient Solution% % !  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"BX+KB+D'' ;= @B DT'' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D' =%( D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%(pDh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*!%(D' =-g6B fade*<3<*!DG' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-s6Bwipe(down)*<3<*D' =%( Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*"%(D' =-g6B fade*<3<*"++0+0 ++0+0 ++0+0 ++0+0 ++0+0 ++0+0 ++0+ 0 ++0+!0 ++0+"0 +A 49 0 / (     H8j Ԕ?"6@`NNN?NN  ;51a( 2   0|n ZTHINK IMPROVEMENT,( 2   0r}h h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23L  Z,v >?"6@`NNN?N4,$D 0 PI Participant Definition( 2  T8c?"0@NNN?NFb ,$D  0  3 r  ))?"6@`NNN?NNn t$D  0@8___PPT9 dDescribe the Problem! 8X  3 r{ ))?"6@`NNN?N(n  t$D  0@8___PPT9 =Explore Apparent or Probable Cause, and Available Diagnostics >! 2>8XI  Zď >?"6@`NNN?N4 ,$D 0 MII Problem Definition( 2  T8c?"0@NNN?NFb ,$D  0  S ~  ))?"6@`NNN?Nz t$D 0@8___PPT9 t$Determine the Level of Participation%! %8X  3 r ))?"6@`NNN?NV n  t$D  0@8___PPT9 iList Possible Solutions ! 28X  3 r ))?"6@`NNN?N0 n  t$D 0@8___PPT9 <List Advantages/Disadvantages and Check Team Decision Making =! 2=8X  3 rĺ ))?"6@`NNN?N n t$D 0@8___PPT9 1Rank Order Solutions from Most to Least Preferred 2! 228XK  Z >?"6@`NNN?N 4,$D  0 OIII Solution Definition( 2  T8c?"0@NNN?N Fb ,$D   0  HĨ?"0@NNN?NH,$ 0 ;Phase( 2  H?"0@NNN?Nl,$ 0 :Step( 2H  0޽h ??`      3o)g)___PPT10G). 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L  # lD?"0@NNN?N  cComplete Autocratic DD@`V L   f@?"0@NNN?N STEP A Participation Level4  @`B L   `g  ?"0@NNN?NJB  L   `g  ?"0@NNN?NJB  L   `g  ?"0@NNN?NB  L  Zg  ?"0@NNN?NB  L  Zg  ?"0@NNN?N  B  L  Zg  ?"0@NNN?N  B L  Zg  ?"0@NNN?NB L   `g  ?"0@NNN?NJJ L H Ԕ?"6@`NNN?N.  :63( 2  L 0,$ 0 ZTHINK IMPROVEMENT,( 2  L 08K}2,$ 0 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23* L Np?"0@NNN?N,$ 0 @PAGE ONE ( 2 L L 3 r  ԔԔ8c8c?"6@`NNN?N Hkl$@ 0 0 0L L 3 r  ԔԔ8c8c?"6@`NNN?N kl$@ 0 0 0L L 3 r  ԔԔ8c8c?"6@`NNN?N  z kl$@ 0 0 0L L 3 r  ԔԔ8c8c?"6@`NNN?N   kl$D 0 0 0n J L # #"C6 L  # l?"0@NNN?NJ dRestated Problem (see Worksheet B(4) _______________________________________________________________ee DD@`P L  # l ?"0@NNN?NJ t$Possible Impacts See Worksheet-B(5)%K% DD@`N L  # l?"0@NNN?N  r$Common Variables See Worksheet-B(3)%K%  @`Q L  # l8 ?"0@NNN?N   u%Specific Examples See Worksheet-B(2)&K& hh@`S L  # l,'?"0@NNN?N  w'General Description See Worksheet-B(1)(K( DD@`_ L   f0?"0@NNN?N #STEP B Definition (See Worksheet-B)4$  @`B L   fg  ?"0@NNN?NJB  L   fg  ?"0@NNN?NJB !L   fg  ?"0@NNN?NB "L   `g  ?"0@NNN?NB #L   `g  ?"0@NNN?N  B $L   `g  ?"0@NNN?N  B %L   `g  ?"0@NNN?NB &L   fg  ?"0@NNN?NJJB 'L  <g  ?"0@NNN?NJ j GJ  (L # #" C6m )L   `F?"0@NNN?N GJ  b #3 ____________________________________________ #4 ____________________________________________cKc  @` *L   `A?"0@NNN?NG  Apparent or Probable Cause(s) #1 ____________________________________________ #2 ____________________________________________K DD@`o +L   fR?"0@NNN?NG  3STEP C Apparent or Probable Cause (See Worksheet C)44-  @`B ,L  Zg  ?"0@NNN?NGJGB -L  Zg  ?"0@NNN?N J B .L  Zg  ?"0@NNN?NG B /L  Tg  ?"0@NNN?NG B 0L  Tg  ?"0@NNN?N G B 1L  Zg  ?"0@NNN?NJGJ  j EP  2L # #" m6' 3L   `g?"0@NNN?NEP  W Solution #3    @`) 4L   `p`?"0@NNN?N> E  Y Solution #2   hh@`) 5L   `  Y Solution #1   DD@`U 6L   f?"0@NNN?NE  STEP D Possible Solutions4  @`B 7L  Zg  ?"0@NNN?NEPEB 8L  Zg  ?"0@NNN?N P B 9L  Zg  ?"0@NNN?NE B :L  Tg  ?"0@NNN?NE B ;L  Tg  ?"0@NNN?N> E> B L # #""6 W ?L   `ԑ?"0@NNN?N#t(  ;To Other (Time, Equipment, Space, Decision Authority, Etc.)<<  @`Y @L   `d?"0@NNN?Nb#  ;To Other (Time, Equipment, Space, Decision Authority, Etc.)<< hh@`Y AL   `ؤ?"0@NNN?Nb  ;To Other (Time, Equipment, Space, Decision Authority, Etc.)<< DD@`) BL   `?"0@NNN?N#t( Y To Financial:  @`+ CL   `4?"0@NNN?Nb# [ To Financial: hh@`+ DL   `?"0@NNN?Nb [ To Financial: DD@`* EL   `?"0@NNN?N#t( ZTo Procedures:  @`, FL   `?"0@NNN?Nb# \To Procedures: hh@`, GL   `?"0@NNN?Nb \To Procedures: DD@`' HL   `D?"0@NNN?N#t( W To Persons:    @`) IL   `p?"0@NNN?Nb# Y To Persons:   hh@`) JL   `?"0@NNN?Nb Y To Persons:   DD@`p KL   f?"0@NNN?N  4STEP E Solution Advantages/ Pro/ Benefits/ Positives45.  @`B LL  Zg  ?"0@NNN?Nt(B ML  Zg  ?"0@NNN?N t( B NL  Zg  ?"0@NNN?N B OL  Tg  ?"0@NNN?N B PL  Tg  ?"0@NNN?Nbb B QL  Tg  ?"0@NNN?N## B RL  Zg  ?"0@NNN?Nt(t( B SL  <g  ?"0@NNN?Nt(B TL  <g  ?"0@NNN?Nt(B UL  <g  ?"0@NNN?Nt(v  t( VL # #"" 6W WL  Z?"0@NNN?N# t( ?Team Decision Making Guidelines # Yes ____ # NA ____ # No ____@K@  @`Y XL  Z?"0@NNN?Nb # ?Team Decision Making Guidelines # Yes ____ # NA ____ # No ____@K@ hh@`Y YL  Z?"0@NNN?N b ?Team Decision Making Guidelines # Yes ____ # NA ____ # No ____@K@ DD@`W ZL   `,&?"0@NNN?N# t(  ;To Other (Time, Equipment, Space, Decision Authority, Etc.)<<  @`Y [L   `/?"0@NNN?Nb #  ;To Other (Time, Equipment, Space, Decision Authority, Etc.)<< hh@`Y \L   `9?"0@NNN?N b  ;To Other (Time, Equipment, Space, Decision Authority, Etc.)<< DD@`* ]L   `TJ?"0@NNN?N# t(  ZTo Procedures:  @`, ^L   `+B#style.visibility<*L %(D' =-{6Bslide(fromTop)*<3<*L D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-{6Bslide(fromTop)*<3<*L Dp ' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-{6Bslide(fromTop)*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L ++0+L 0 ++0+L 0 ++0+L 0 + 4 0N0 %kF Pt(  D  D H Ԕ?"6@`NNN?N.  :58( 2  D 0 ZTHINK IMPROVEMENT,( 2  D 0_K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23* D NM?"0@NNN?N,$ 0 @PAGE TWO ( 2  kF C $A page2<D6,$D  0H D 0޽h ? 3IA___PPT10!. 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Z    @` A  T0hx?"0@NNN?N^   TCustomer    @` D  Nbx?"0@NNN?N>N^  V   @` E  Nzx?"0@NNN?N. >^  V   @` F  Tx?"0@NNN?N. ^  X   @`# G  TXx?"0@NNN?N^  _Production Schedule  @` J  NPx?"0@NNN?N>N V   @` K  Nx?"0@NNN?N. > V   @` L  Tx?"0@NNN?N.  X   @`# M  TXx?"0@NNN?N _Production Quantity  @` P  NPx?"0@NNN?N>lN V   @` Q  Nx?"0@NNN?N. l> V   @` R  Tx?"0@NNN?Nl.  X   @`" S  TXx?"0@NNN?Nl ^Production Quality  @` X  NPx?"0@NNN?NNl UImpacts  @` Y  Nx?"0@NNN?Nl TVariable    @`! Z  Nx?"0@NNN?N N cB (5) Possible Impacts: @`B [  Bg  ?"0@NNN?N N B \  Bg  ?"0@NNN?NaNaB ]  Bg  ?"0@NNN?N aB ^  Bg  ?"0@NNN?NN NaB _  <g  ?"0@NNN?NNB `  <g  ?"0@NNN?NaB f  <g  ?"0@NNN?NlNlB g  <g  ?"0@NNN?NNB h  <g  ?"0@NNN?NNB i  <g  ?"0@NNN?N^ N^ B j  <g  ?"0@NNN?N N B k  <g  ?"0@NNN?N N B l  <g  ?"0@NNN?Nb Nb B m  <g  ?"0@NNN?N N B n  <g  ?"0@NNN?N N B o  <g  ?"0@NNN?Nf Nf B p  <g  ?"0@NNN?NNB q  <g  ?"0@NNN?NNB   <g  ?"0@NNN?N. l. aB   <g  ?"0@NNN?N>l>a r Hx Ԕ?"6@`NNN?N.  :65( 2   N   #"  N,$D  0!   Nz?"0@NNN?N N cB (4) Restate the Problem if Needed: ____________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ @`B   Bg  ?"0@NNN?N NB   Bg  ?"0@NNN?N NB   Bg  ?"0@NNN?N  B   Bg  ?"0@NNN?NNNH  0޽h ? 3c [ ___PPT10; .fT}+ OD ' ;= @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +8+0+ 0 + 4 0 D<' (     04"z ZTHINK IMPROVEMENT,( 2   0'zK}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23J  NT,z?"0@NNN?N,$  0 `(APPARENT OR PROBABLE CAUSE WORKSHEET - C)( 2) S H 0z Ԕ?"6@`NNN?N.  :59( 2   JA DefWorksheet"`y,$D  0H  0޽h ? 3=5___PPT10.fT}+FPD' ;= @B Dl' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +8+0+ 0 +? 4 0 z ') (     0;z ZTHINK IMPROVEMENT,( 2   04kK}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  N\;z?"0@NNN?N ^(APPARENT OR PROBABLE CAUSE WORKSHEET - C)( 2)  H+B#style.visibility<*) %(D' =-o6Bwipe(up)*<3<*) + 4 0 0''. (     0[z ZTHINK IMPROVEMENT,( 2   0 `zK}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  Ndz?"0@NNN?N ^(APPARENT OR PROBABLE CAUSE WORKSHEET - C)( 2)  Hhz Ԕ?"6@`NNN?N.  ;59b( 2 z ro  .  ro ,$D  0    ` 1?"6@`NNN?Nro TN   -   T     # > B   BD?"0@NNN?N  T  a   #  a $N  _     _ B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ $N  _     a B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ T  a   #  G $N  _     _ B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ $N  _     a B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ z   Tuz?"6@`NNN?N ~C. (3) Fishbone Analysis and Diagnostics  Brainstorm for Ideas@ @ "   ` 1?"6@`NNN?NF&  #  Nt{z?"0@NNN?N  A Materials ( 2  $  N~z?"0@NNN?N   >Method( 2 %  Nz?"0@NNN?N   =Human( 2 &  N|z?"0@NNN?N l  ?Machine( 2 '  Nhz?"0@NNN?N ?Problem( 2H  0޽h ? 3e]___PPT10=.fT}+1 D' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*. %(D' =-o6Bwipe(up)*<3<*. + 4 0 @'( (     0z ZTHINK IMPROVEMENT,( 2   0`zK}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  NHz?"0@NNN?N ^(APPARENT OR PROBABLE CAUSE WORKSHEET - C)( 2)  Hz Ԕ?"6@`NNN?N.  ;59c( 2  ( Nz?"6@`NNN?N ,$D  0 C. (4) Apparent or Probable Cause(s) Four items from the General Cause Brainstorming,  5 Whys Analysis, Fishbone Analysis and Diagnostics that the majority agree, are the Apparent or Probable Cause(s) of the problem. 1. 3. 2. 4.y % "H  0޽h ? 3___PPT10.fT}+VD' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*( %(D' =-o6Bwipe(up)*<3<*( +8+0+( 0 +J/4 0N0 $x$P')) $(     Z 1?"6@`NNN?NhxF      !  B   BD?"0@NNN?N  T  a   #  a $N  _     _ B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ $N  _     a B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ T  a   #  G $N  _     _ B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ $N  _     a B   BD?"0@NNN?N\ \ B   BD?"0@NNN?N~ | B   BD?"0@NNN?ND D B  HZD?"0@NNN?N _ n  Ntz?"6@`NNN?NA ~C. (3) Fishbone Analysis and Diagnostics  Brainstorm for Ideas@ @  0Xz,$  0 ZTHINK IMPROVEMENT,( 2   0zK}2,$  0 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23H  Nz?"0@NNN?N,$  0 ^(APPARENT OR PROBABLE CAUSE WORKSHEET - C)( 2)  Hz Ԕ?"6@`NNN?N.  :66( 2   Nz?"6@`NNN?N@ V"C. (1) General Cause Brainstorming# #x ! NXz?"6@`NNN?Nk tC. (2) 5 Whys Analysis Level 1 Why? _______________________________________________________ Level 2 Why? _______________________________________________________ Level 3 Why? _______________________________________________________ Level 4 Why? _______________________________________________________ Level 5 Why? _______________________________________________________u u  " Z 1?"6@`NNN?N8 J  # Hz?"0@NNN?NL A Materials ( 2   $ Hz?"0@NNN?NL  >Method( 2  % HTz?"0@NNN?N   =Human( 2  & HTz?"0@NNN?N h  ?Machine( 2  ' Hpz?"0@NNN?N 7  ?Problem( 2 | ( N{?"6@`NNN?N C. (4) Apparent or Probable Cause(s) Four items from the General Cause Brainstorming,  5 Whys Analysis, Fishbone Analysis and Diagnostics that the majority agree, are the Apparent or Probable Cause(s) of the problem. 1. 3. 2. 4.y %        "     ) s <(W3yd?Save for Future UseImpact"0@NNN?N~+ H  0޽h ? 3Z R ___PPT102 .fT}+%D^ ' ;= @B D ' = @BA?%,( < +O%,( < +DP' =%(%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%( D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* ++0+ 0 ++0+ 0 ++0+ 0 + 4 0 `' (     0{ ZTHINK IMPROVEMENT,( 2   0 {K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  ND%{?"0@NNN?N `(APPARENT OR PROBABLE CAUSE WORKSHEET - C)( 2)  H){ Ԕ?"6@`NNN?N.  :59( 2   JA DefWorksheet"`y,$D  0H  0޽h ? 3e]___PPT10=.fT}+SD' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* + 4 0  ' (     0T0{ ZTHINK IMPROVEMENT,( 2   05{K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23O  N:{?"0@NNN?N,$ 0 e-TEAM DECISION-MAKING GUIDELINES WORKSHEET - E.( 2.  H>{ Ԕ?"6@`NNN?N.  :60( 2   C .AWorksheetEK4p,$D  0H  0޽h ? 3yq___PPT10Q.fT}+~|D' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +8+0+ 0 +[4 0 /Q'Q'F P(     0D{ ZTHINK IMPROVEMENT,( 2   0P{K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  NS{?"0@NNN?N e-TEAM DECISION-MAKING GUIDELINES WORKSHEET - E.( 2.  HW{ Ԕ?"6@`NNN?N.  ;60a( 2 D r  `Z{?"6@`NNN?N :5,$  0 BIf all questions are answered  yes or  N/A the team should be able to make the decision and oversee complete implementation ** If one or more questions are answered  no the team may proceed with recommendations for action, but are not authorized to begin implementation until all  no items are resolved with the team s Authorizing Sponsor.x~ 2 2 +     H F 4f3o    #"."88f43o ,$D  0    Zo{?"0@NNN?NQ< 3o  V   @`    Zx{?"0@NNN?N<< Qo  V   @`    ZЁ{?"0@NNN?N'< <o  V   @`    Z{?"0@NNN?N < 'o  V   @`    Z{?"0@NNN?N< o  V   @`    Z|{?"0@NNN?N < o  V   @`   Z\{?"0@NNN?N4< o JB:___PPT9 iIf the issue impacts another team or organization have they been included in the decision-making process?$jndj ,$L    Z{?"0@NNN?NQ 3<  V   @`    Zt{?"0@NNN?N< Q<  V   @`    ZX{?"0@NNN?N' <<  V   @`    Z<{?"0@NNN?N  '<  V   @`    Z {?"0@NNN?N <  V   @`    Z{?"0@NNN?N <  V   @`   Z{?"0@NNN?N4 < JB:___PPT9 (Does the team have the functional responsibility to implement the decision? Is the decision within the team s scope as defined by the team charter?$nd ,$L    Z({?"0@NNN?NQY 3  V   @`    Z{?"0@NNN?N<Y Q  V   @`    Z}?"0@NNN?N'Y <  V   @`    Zp{?"0@NNN?N Y '  V   @`    Z}?"0@NNN?NY   V   @`    Z`}?"0@NNN?N Y   V   @`   Z@!}?"0@NNN?N4Y JB:___PPT9 yDoes the proposed decision comply with approved policies and procedures, regulations and current technical documentation?$zndz ,$L    Z,}?"0@NNN?NQ&3Y  V   @`    Z<}?"0@NNN?N<&QY  V   @`    ZE}?"0@NNN?N'&<Y  V   @`    ZxN}?"0@NNN?N &'Y  V   @`    Z\W}?"0@NNN?N& Y  V   @`    Z@`}?"0@NNN?N &Y  V   @`   Z b}?"0@NNN?N4& Y JB:___PPT9 JDoes the team have the necessary resources including budget and expertise?$KndK ,$L    ZXm}?"0@NNN?NQ3& V   @`    Z}}?"0@NNN?N<Q& V   @`    Z}?"0@NNN?N'<& V   @`    Z̎}?"0@NNN?N '& V   @`    Z}?"0@NNN?N & V   @`    Z}?"0@NNN?N & V   @`   Zt}?"0@NNN?N4 &JB:___PPT9 MIs the solution consistent with the annual Operation Plan strategy and goals?$NndN ,$L"    `x}?"0@NNN?NQ3 RNo**  @`) ¬   `}?"0@NNN?N<Q Y Yes or N/A*    @`" ì   `$}?"0@NNN?N'< RNo**  @`) Ĭ   `}?"0@NNN?N ' Y Yes or N/A*    @`" Ŭ   `}?"0@NNN?N  RNo**  @`) Ƭ   `}?"0@NNN?N  Y Yes or N/A*    @`9 Ȭ  Z}?"0@NNN?N<f3 o##3 ________ ___________ ___________$$  @`< ɬ  Z8}?"0@NNN?N f< r&#2 __________ ________________________''  @`< ʬ  Z}?"0@NNN?N f  r&#1 _________ ____________ ____________''  @`D ˬ   f$ ~||?"0@NNN?N4f  nSolutions Questions(    @`B ̬  Ng  ?"0@NNN?N4f3fB ά  H1 ?"0@NNN?N43B Ϭ  H1 ?"0@NNN?N4&3&B Ь  H1 ?"0@NNN?N4Y 3Y B Ѭ  H1 ?"0@NNN?N4 3 B Ҭ  H1 ?"0@NNN?N4< 3< B ׬  Ng  ?"0@NNN?N4o 3o B ج  Ng  ?"0@NNN?N4f4o B ٬  H1 ?"0@NNN?N f o B ڬ  H1 ?"0@NNN?N f o B ۬  H1 ?"0@NNN?N<f<o B ܬ  Ng  ?"0@NNN?N3f3o B ݬ  H1 ?"0@NNN?No B ެ  H1 ?"0@NNN?N''o B ߬  H1 ?"0@NNN?NQQo B   N1 ?"0@NNN?N4f B   H1 ?"0@NNN?N 3v   `X~?"6@`NNN?N:3V,$  0 t$For each of the Possible Solutions suggested in Step D, answer the following questions by placing an  X indicating either  Yes ,  N/A , or  No .4 20  ] H  0޽h ? 3  ___PPT10 .fT}+vIDQ ' ;= @B D ' = @BA?%,( < +O%,( < +DC' =%(%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*r %(D' =-o6Bwipe(up)*<3<*r +p+0+r 0 ++0+ 0 +Bh4 0 r[j[p'T [(     0{ ZTHINK IMPROVEMENT,( 2   0/~K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  N4~?"0@NNN?N e-TEAM DECISION-MAKING GUIDELINES WORKSHEET - E.( 2.  H8~ Ԕ?"6@`NNN?N.  ;60b( 2 D   `<~?"6@`NNN?N 4% ,$  0 BIf all questions are answered  yes or  N/A the team should be able to make the decision and oversee complete implementation ** If one or more questions are answered  no the team may proceed with recommendations for action, but are not authorized to begin implementation until all  no items are resolved with the team s Authorizing Sponsor.x~ 2 2 +     H v ۞  `4K~?"6@`NNN?N|F0P,$  0 t$For each of the Possible Solutions suggested in Step D, answer the following questions by placing an  X indicating either  Yes ,  N/A , or  No .4 20  ] E .`0u    #".",Z`.0u ,$D  0    Z X~?"0@NNN?N9 Nu  V  @`    Z@a~?"0@NNN?N #u  V  @`    Z$j~?"0@NNN?N u  V  @`    Zs~?"0@NNN?NN 0u  V  @`    Z{~?"0@NNN?N9 N  V  @`    Z8~?"0@NNN?N# 9u  V  @`    Z~?"0@NNN?N #  V  @`    Z~?"0@NNN?N u  V  @`    Zp~?"0@NNN?N    V  @`    Z~?"0@NNN?N. u  @Totals (Transfer to Think Improvement  PAGE ONE, Step E, Page 63, Team Decision-Making Guidelines)>emd%   ? ,$L    Z ~?"0@NNN?NN 0  V  @`    Z~?"0@NNN?N9 N  V  @`    ZL~?"0@NNN?N# 9  V  @`    Zl~?"0@NNN?N #  V  @`    Z~?"0@NNN?N   V  @`    Z~?"0@NNN?N   V  @`   Z~?"0@NNN?N.  JB:___PPT9 QAre all phases of the problem-solving process appropriate for team participation?$RndR ,$L    Z~?"0@NNN?NN0  V  @`    Z8~?"0@NNN?N9N  V  @`    Z?"0@NNN?N#9  V  @`    Z?"0@NNN?N#  V  @`    Z?"0@NNN?N  V  @`    Z"?"0@NNN?N   V  @`   Z$?"0@NNN?N. JB:___PPT9 Is the decision consistent with the functional specifications for the task or does the team have the authority to modify the functional specification to comply?$nd ,$L    Z$0?"0@NNN?NN0 V  @`    Z\@?"0@NNN?N9N V  @`    Z@I?"0@NNN?N#9 V  @`    Z$R?"0@NNN?N# V  @`    Z[?"0@NNN?N V  @`    Zc?"0@NNN?N  V  @`   Ze?"0@NNN?N. JB:___PPT9 :If capital funds are required, have these been authorized?$;nd; ,$L" 2   `w?"0@NNN?NN0 RNo** @`) 3   `؀?"0@NNN?N9N Y Yes or N/A*   @`" 4   `̉?"0@NNN?N#9 RNo** @`) 5   `ܒ?"0@NNN?N# Y Yes or N/A*   @`" 6   `ě?"0@NNN?N RNo** @`) 7   `?"0@NNN?N  Y Yes or N/A*   @`@ 9  Z?"0@NNN?N9`0 v*#3 ___________ _____________ _____________++ @`F :  Z?"0@NNN?N`9 |0#2 _____________ _______________ _______________11 @`F ;  Z?"0@NNN?N ` |0#1 _____________ _______________ _______________11 @`D <   fÀ||?"0@NNN?N.`  nSolutions Questions(    @`B =  Ng  ?"0@NNN?N.`0`B ?  H1 ?"0@NNN?N.0B E  H1 ?"0@NNN?N.0B F  H1 ?"0@NNN?N. 0 B G  H1 ?"0@NNN?N. 0 B H  Ng  ?"0@NNN?N.u 0u B I  Ng  ?"0@NNN?N.`.u B J  H1 ?"0@NNN?N ` u B K  H1 ?"0@NNN?N`u B L  H1 ?"0@NNN?N9`9u B M  Ng  ?"0@NNN?N0`0u B N  H1 ?"0@NNN?Nu B O  H1 ?"0@NNN?N##u B P  H1 ?"0@NNN?NNNu B Q  N1 ?"0@NNN?N.` B R  <1 ?"0@NNN?N  B S  <1 ?"0@NNN?N # B T  <1 ?"0@NNN?N9 N B U B1 ?"0@NNN?N   B V B1 ?"0@NNN?N u B W B1 ?"0@NNN?N # B X B1 ?"0@NNN?N #u B Y B1 ?"0@NNN?N9 N B Z B1 ?"0@NNN?N9 Nu B o  H1 ?"0@NNN?N 0 l    h 1 & ,$D 0 _   fHՀ?"6@`NNN?N 5  ;Yes( 2 `   f؀?"6@`NNN?N 85  ;Yes( 2 a   f܀?"6@`NNN?NX 5  ;Yes( 2 b   f?"6@`NNN?N f5  :No( 2 c   f?"6@`NNN?N 5  :No( 2 d   fXۀ?"6@`NNN?N0 5  :No( 2 e   f?"6@`NNN?N }   ;N/A( 2 f   fx?"6@`NNN?N} G  ;N/A( 2 g   fp?"6@`NNN?Nd}   ;N/A( 2H  0޽h ? 3x p ___PPT10P .fT}+#هD ' ;= @B Do ' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*۞ %(D' =-o6Bwipe(up)*<3<*۞ D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* D[' =4@BB BB%()))D' =1:Bvisible*o3>+B#style.visibility<*h %(D' =-g6B fade*<3<*h +p+0+ 0 ++0+۞ 0 +F4 0N0 E='} Ջ(     0 ZTHINK IMPROVEMENT,( 2   0K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  N<?"0@NNN?N e-TEAM DECISION-MAKING GUIDELINES WORKSHEET - E.( 2.  H Ԕ?"6@`NNN?N.  :60( 2  v P>V   #"B6 u{n>PV    Z?"0@NNN?NW V  @`    Z?"0@NNN?NW V  @`    Z3?"0@NNN?Nh W@ V  @`    Z<?"0@NNN?N V V  @`    ZE?"0@NNN?N W V  @`    ZdN?"0@NNN?N  V  @`    ZHW?"0@NNN?N W V  @`    Z,`?"0@NNN?N@  V  @`    Zi?"0@NNN?Nh @W V  @`    Zj?"0@NNN?NP h  @Totals (Transfer to Think Improvement  PAGE ONE, Step E, Page 63, Team Decision-Making Guidelines)>emd%   ? ,$L    Z0}?"0@NNN?N V  V  @`    Z̆?"0@NNN?N   V  @`    Z?"0@NNN?N   V  @`    Z?"0@NNN?N   V  @`    ZH?"0@NNN?N@   V  @`    Zأ?"0@NNN?Nh @  V  @`   Z?"0@NNN?NP h JB:___PPT9 QAre all phases of the problem-solving process appropriate for team participation?$RndR ,$L    Z?"0@NNN?NM V  V  @`    Zǁ?"0@NNN?NM   V  @`    ZЁ?"0@NNN?NM   V  @`    Ztف?"0@NNN?NM   V  @`    ZX?"0@NNN?N@M   V  @`    Z<?"0@NNN?Nh M @  V  @`   Z?"0@NNN?NPM h JB:___PPT9 Is the decision consistent with the functional specifications for the task or does the team have the authority to modify the functional specification to comply?$nd ,$L    Z?"0@NNN?Nd VM  V  @`    Z|?"0@NNN?Nd M  V  @`  !  Z?"0@NNN?Nd M  V  @`  "  Z?"0@NNN?Nd M  V  @`  #  Z|$?"0@NNN?N@d M  V  @`  $  ZH.?"0@NNN?Nh d @M  V  @` %  Z0?"0@NNN?NPd h M JB:___PPT9 :If capital funds are required, have these been authorized?$;nd; ,$L  &  ZhA?"0@NNN?NW Vd  V  @`  '  Z8?"0@NNN?NW d  V  @`  (  ZD?"0@NNN?NW d  V  @`  )  Z[?"0@NNN?NW d  V  @`  *  Zd?"0@NNN?N@W d  V  @`  +  Z`n?"0@NNN?Nh W @d  V  @` ,  Zp?"0@NNN?NPW h d JB:___PPT9 iIf the issue impacts another team or organization have they been included in the decision-making process?$jndj ,$L  -  Z?"0@NNN?NVW  V  @`  .  Zx?"0@NNN?NW  V  @`  /  Zd?"0@NNN?NW  V  @`  0  Zx?"0@NNN?NW  V  @`  1  Z ?"0@NNN?N@W  V  @`  2  Z쮂?"0@NNN?Nh @W  V  @` 3  Z؟?"0@NNN?NPh W JB:___PPT9 (Does the team have the functional responsibility to implement the decision? Is the decision within the team s scope as defined by the team charter?$nd ,$L  4  Z‚?"0@NNN?NiV V  @`  5  Zļ?"0@NNN?Ni V  @`  6  Zӂ?"0@NNN?Ni V  @`  7  Z(݂?"0@NNN?Ni V  @`  8  Z?"0@NNN?N@i V  @`  9  Z0?"0@NNN?Nh i@ V  @` :  Z8?"0@NNN?NPih JB:___PPT9 yDoes the proposed decision comply with approved policies and procedures, regulations and current technical documentation?$zndz ,$L  ;  Z?"0@NNN?N\Vi V  @`  <  Z?"0@NNN?N\i V  @`  =  Z?"0@NNN?N\i V  @`  >  Z?"0@NNN?N\i V  @`  ?  Z'?"0@NNN?N@\i V  @`  @  Z0?"0@NNN?Nh \@i V  @` A  Z2?"0@NNN?NP\h iJB:___PPT9 JDoes the team have the necessary resources including budget and expertise?$KndK ,$L  B  Z=?"0@NNN?NOV\ V  @`  C  ZM?"0@NNN?NO\ V  @`  D  ZdO?"0@NNN?NO\ V  @`  E  Z^?"0@NNN?NO\ V  @`  F  Zh?"0@NNN?N@O\ V  @`  G  ZV| l #1 _______ __________ __________!! @`@ Q  Z4 ?"6@`NNN?N>| p$#1 _________ ___________ ___________%% @`: R  Zƃ?"0@NNN?Nh >| p$#1 _________ ___________ ___________%% @`C S   fT؃||?"0@NNN?NP>h O mSolutions Questions(    @`B T  Ng  ?"0@NNN?NP>V>B V  H1 ?"0@NNN?NPOVOB W  H1 ?"0@NNN?NP\V\B X  H1 ?"0@NNN?NPiViB Y  H1 ?"0@NNN?NPVB Z  H1 ?"0@NNN?NPW VW B [  H1 ?"0@NNN?NPd Vd B \  H1 ?"0@NNN?NPM VM B ]  H1 ?"0@NNN?NP V B ^  H1 ?"0@NNN?NP V B _  Ng  ?"0@NNN?NPVB `  Ng  ?"0@NNN?NP>PB a  H1 ?"0@NNN?Nh >h B b  H1 ?"0@NNN?N>B c  H1 ?"0@NNN?N>B d  Ng  ?"0@NNN?NV>VB e  H1 ?"0@NNN?N@|@B f  H1 ?"0@NNN?N|B g  H1 ?"0@NNN?N|B h  N1 ?"0@NNN?NP>h OB i  <1 ?"0@NNN?Nh W@WB j  <1 ?"0@NNN?NWWB k  <1 ?"0@NNN?NWWB l B1 ?"0@NNN?Nh @WB m B1 ?"0@NNN?Nh W@B n B1 ?"0@NNN?N WB o B1 ?"0@NNN?NWB p B1 ?"0@NNN?N WB q B1 ?"0@NNN?NWB   H1 ?"0@NNN?Nh |V| r  `@?"6@`NNN?N 8T BIf all questions are answered  yes or  N/A the team should be able to make the decision and oversee complete implementation ** If one or more questions are answered  no the team may proceed with recommendations for action, but are not authorized to begin implementation until all  no items are resolved with the team s Authorizing Sponsor.x~ 2 2+HB s  `?"6@`NNN?NH\H t$For each of the Possible Solutions suggested in Step D, answer the following questions by placing an  X indicating either  Yes ,  N/A , or  No .4 20  ] T 8 V Q*"   V * t   f@?"6@`NNN?NV Q  ;Yes( 2 u   f4?"6@`NNN?NQ ;Yes( 2 v   f?"6@`NNN?NQR ;Yes( 2 w   fD?"6@`NNN?N4Q :No( 2 x   f?"6@`NNN?NQ :No( 2 y   f ?"6@`NNN?NQ* :No( 2 z   fT ?"6@`NNN?Nb  " ;N/A( 2 {   fl?"6@`NNN?N" ;N/A( 2 |   f?"6@`NNN?N^" ;N/A( 2  } s <(W3yd?Save for Future UseImpact"0@NNN?N~+ H  0޽h ? 3___PPT10i.fT}+D=' ;= @B + 4 0 ( o(     0 ZTHINK IMPROVEMENT,( 2   0/K}2 h2PROBLEM ANALYSIS AND PARTICIPATIVE DECISION-MAKING3( 23  Nd3?"0@NNN?N e-TEAM DECISION-MAKING GUIDELINES WORKSHEET - E.( 2.  H7 Ԕ?"6@`NNN?N.  :60( 2   C .AWorksheetEK4p,$D  0H  0޽h ? 3e]___PPT10=.fT}+SD' ;= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* + 4  0N0 @( o(     0>T,$ 0 kResponsive Leadership Seminars0 ( 2+   0+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* ++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 +8: 4! 0 zr`(  (     0dKR,$ 0 eEFFECTIVE MEETINGS MANAGEMENT,( 2   HL` Ԕ?"6@`NNN?NN  :65( 2   Npb?"6@`NNN?NmR$D 0jb___PPT9D< wEffective Team Meetings Include: Performance problem solving Performance idea generation Collaboration (preference input at a minimum) Acknowledgment of individual/team performance success Crisis response review Specified "start & stop" times Discussion of required/disliked actions/operations twice Pre-meeting individual discussions of divergent views Periodic participant survey (i.e., length, frequency, focus, open, collaborative, follow-up) Effective Team Meetings Exclude: Individual negative performance feedback Harsh negative team feedback Complaining, whining and gossiping Discussion of individual (non-team relevant) topics Marathon sessions (except for extensive organizational change)! ! ! !   8XH  0޽h ? 3f2^2___PPT10>2. "BX+. D1' = @B D1' = @BA?%,( < +O%,( < +DL' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* Df' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* !%(D' =-g6B fade*<3<* !D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* !=%(D' =-g6B fade*<3<* !=D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* =Y%(D' =-g6B fade*<3<* =YD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* Y%(D' =-g6B fade*<3<* YD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* ,%(D' =-g6B fade*<3<* ,D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* ,b%(D' =-g6B fade*<3<* ,bD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* b%(D' =-g6B fade*<3<* bDf' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*  %(D' =-g6B fade*<3<*  D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* (%(D' =-g6B fade*<3<* (D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* (K%(D' =-g6B fade*<3<* (KD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* K%(D' =-g6B fade*<3<* KD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +8+0+ 0 +8 4" 0 ( m(     0,$ 0 dCOMMITTEE AND STAFF MEETINGS,( 2   HHg Ԕ?"6@`NNN?NN  :66( 2 =  N,?"6@`NNN?Nm $D 0TL___PPT9.& gPreparation Decisions Name Frequency Day/Week/Month/Quarter/Date of Meeting Start Time Length Start Date Agenda Schedule Agenda Items Rules: Confidentiality Only Agreed-on Substitutions Sharing Feedback/Comments/Observations Problem Solving/No Gossip/No Whining No Surprises Personnel Issues to Supervisor (Meeting Leader) Prior Must Follow AgendaR !  8XH  0޽h ? 3f2^2___PPT10>2. "BX+KqzD1' ;= @B D1' = @BA?%,( < +O%,( < +Db' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %%(D' =-g6B fade*<3<* %D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %L%(D' =-g6B fade*<3<* %LD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* LW%(D' =-g6B fade*<3<* LWD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* W^%(D' =-g6B fade*<3<* W^D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* ^i%(D' =-g6B fade*<3<* ^iD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* iy%(D' =-g6B fade*<3<* iyD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* y%(D' =-g6B fade*<3<* yD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* S%(D' =-g6B fade*<3<* SD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* Sh%(D' =-g6B fade*<3<* Sh+8+0+ 0 +. 4# 0N0   ( M (     N?"6@`NNN?Nm $D 0LD___PPT9& NGeneral Information Passing (Manager/Supervisor Initiated) Follow-up Items/Request for Agenda Items Problem Areas (Manger/Supervisor Initiated) Review of Organizational Policy, Procedure, or Process Group Input Items (Manager/Supervisor Initiated) Group Input Items (Staff Initiated) General Information Passing (Staff Initiated) Potential Items for Next Meeting s Agenda Items Not to Be Announced or Discussed Social Time <!  8X  0,$ 0 eEFFECTIVE MEETINGS MANAGEMENT,( 2   H… Ԕ?"6@`NNN?NN  :76( 2   0Dž,$ 0 VAGENDA OUTLINE,( 2   s <$W3yd?Save for DeletionImpact"0@NNN?N~+ H  0޽h ? 3$x$___PPT10X$. "BX+D#' = @B Dw#' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* ;%(D' =-g6B fade*<3<* ;D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* ;d%(D' =-g6B fade*<3<* ;dD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* d%(D' =-g6B fade*<3<* dD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* J%(D' =-g6B fade*<3<* JD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* Jt%(D' =-g6B fade*<3<* JtD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* t%(D' =-g6B fade*<3<* tD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +p+0+ 0 ++0+ 0 +7N 43 0 aYP.L (  L   L 3 r ))?"6@`NNN?NRg*,$D 0  L 3 r ))?"6@`NNN?NlgD,$D 0  L 3 r ))?"6@`NNN?Ngz,$D 0  L 3 r ))?"6@`NNN?Ng,$D  0   L 3 r ))?"6@`NNN?Ng,$D  0   L 3 r ))?"6@`NNN?NDg ,$D  0   L 3 r ))?"6@`NNN?Nz gR ,$D 0   L 3 r ))?"6@`NNN?N g ,$D 0   L 3 r ))?"6@`NNN?N g ,$D 0  L 3 r ))?"6@`NNN?N g ,$D 0 L Nhۅ?"6@`NNN?Nmz$@ 0LD___PPT9& NGeneral Information Passing (Manager/Supervisor Initiated) Follow-up Items/Request for Agenda Items Problem Areas (Manger/Supervisor Initiated) Review of Organizational Policy, Procedure, or Process Group Input Items (Manager/Supervisor Initiated) Group Input Items (Staff Initiated) General Information Passing (Staff Initiated) Potential Items for Next Meeting s Agenda Items Not to Be Announced or Discussed Social Time <!  8X L 0,$ 0 eEFFECTIVE MEETINGS MANAGEMENT,( 2  L H Ԕ?"6@`NNN?NN  :67( 2  L 0,$ 0 VAGENDA OUTLINE,( 2 H L 0޽h ? 3~:v:___PPT10V:. "BX+#ZD9' = @B Du9' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-{6Bslide(fromTop)*<3<*L D' =%(D|' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-{6Bslide(fromTop)*<3<*L D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L ;%(D' =-g6B fade*<3<*L ;D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L ;d%(D' =-g6B fade*<3<*L ;dD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L d%(D' =-g6B fade*<3<*L dD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* L %(D' =-g6B fade*<3<* L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* L %(D' =-g6B fade*<3<* L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* L %(D' =-g6B fade*<3<* L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L J%(D' =-g6B fade*<3<*L JD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* L %(D' =-g6B fade*<3<* L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L Jt%(D' =-g6B fade*<3<*L JtD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* L %(D' =-g6B fade*<3<* L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L t%(D' =-g6B fade*<3<*L tD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-g6B fade*<3<*L +p+0+L 0 ++0+L 0 +Fh 4$ 0 ,$( (   2  N?"6@`NNN?Nm$@ 0LD___PPT9& zProvide Eye Contact, Pleasant and Sincere Voice Qualities, and Receptive Body Posture Request Input from Group Members Verbally Acknowledge Input of Group Members Provide Rationales for Your Requests and Points of View Provide Specific Operational Descriptions Request Group Members Understanding Provide Examples Attempt the Use of Appropriate Humor Provide Offers of Assistance Use People s Names Provide Compliments to the Group Members Empathize with Stated Frustrations Make Requests Request Rationales and Alternatives from Participants Regarding Requests for Change <=! s s=8X  0! eEFFECTIVE MEETINGS MANAGEMENT,( 2   H& Ԕ?"6@`NNN?NN  :68( 2   0*,$ 0 YDIALOGUE BEHAVIOR,( 2 L  3 r ԔԔXX?"6@`NNN?N@@l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N@l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?Nn@l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N)@l$D  0 0 0L  3 r ԔԔXX?"6@`NNN?N@Cl$D  0 0 0L  3 r ԔԔXX?"6@`NNN?N@l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?NX@l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N @s l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N @- l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N @ l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?NB @ l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N @] l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?N @ l$D 0 0 0L  3 r ԔԔXX?"6@`NNN?Nx @ l$D 0 0 0H  0޽h ? 3KK___PPT10K. 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"BX+}D ' = @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D3' =%(Dp' =A@BBBB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*L< %(D' =-o6Bwipe(up)*<3<*L< Dc' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*= %(D' =-o6Bwipe(up)*<3<*= D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*J< %(D' =-s6Bwipe(left)*<3<*J< D' =%( D9' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*K< %(D' =-u6Bwipe(right)*<3<*K< +8+0+L< 0 +6 0N0 `- (   p  C HA 0EmployeeAssessmentBlack ,TzH  0޽h ? 3___PPT10i.lK7+D=' = @B +4% 0  ( (     HlL Ԕ?"6@`NNN?NN  :69( 2   0! eEFFECTIVE MEETINGS MANAGEMENT,( 2   C JA2ParticipantLevelDefChartP0,$D  0H  0޽h ? 3e]___PPT10=. "BX+aD' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +|;4. 0 ..-/M ?.(     H Ԕ?"6@`NNN?NN  ;69a( 2   0 eEFFECTIVE MEETINGS MANAGEMENT,( 2 ) V3+f M  #"*^3V+f<$D  0 :   T?"0@NNN?NV3+, vTeam Directed Other Directed( @`   Tp?"0@NNN?N= } 4f [Others and Team @`   T?"0@NNN?N= 4}  ROthers @`   T?"0@NNN?N= 4  [Others and Team @`   TL?"0@NNN?N= 4 [Others and Team @`3   TT?"0@NNN?N= ,4 o!Consultative (Team Participation)"" @`   T+?"0@NNN?N4} +f [Others and Team @`   T5?"0@NNN?NE } = f [Others and Team @`   T>?"0@NNN?NN} E f [Others and Team @`+   T$H?"0@NNN?NV} Nf gV Solution Implementation @` !  TP?"0@NNN?N4 +}  PTeam @` "  TpY?"0@NNN?NE = }  ROthers @` #  Tb?"0@NNN?NN E }  ROthers @`' $  Thl?"0@NNN?NV N}  cIV Solution Selection @` %  Tf?"0@NNN?N4+  PTeam @` &  T$o?"0@NNN?NE =  ROthers @` '  T(?"0@NNN?NNE  ROthers @`) (  T?"0@NNN?NVN  eIII Solution Definition @` )  T?"0@NNN?N4+ PTeam @`& *  T?"0@NNN?NE =  bOthers and Individuals @` +  Tī?"0@NNN?NNE  ROthers @`' ,  T?"0@NNN?NVN cII Problem Definition @`; -  T ?"0@NNN?N4,+ w)Delegation (Team Consensus Participation)** @`? .  T@?"0@NNN?NE ,=  {-Limited Autocratic (Individual Participation).. @`8 /  Tʎ?"0@NNN?NN,E  t&Complete Autocratic (No Participation)'' @`B 0  T܎?"0@NNN?NV,N ~$Participation Level Discussion Phase(% @`B 1  Hg  ?"0@NNN?NV3+3B 2  Bg  ?"0@NNN?NV+B 3  Hg  ?"0@NNN?NVf+fB 4  Hg  ?"0@NNN?NV3VfB 5  Hg  ?"0@NNN?N+3+fB 6  Bg  ?"0@NNN?NV+B 7  Bg  ?"0@NNN?NV + B 8  Bg  ?"0@NNN?NV} +} B 9  <g  ?"0@NNN?NV,+,B :  Bg  ?"0@NNN?NN,NfB ;  Bg  ?"0@NNN?NE ,E fB <  Bg  ?"0@NNN?N= ,= fB =  Bg  ?"0@NNN?N4,4fB >  B1 ?"0@NNN?NV,NB J ZDjJ?"0@NNN?N,$D  0B K @ ZDjJ?"0@NNN?N,$D 0H L Nx ?"6@`NNN?Ny,$@  0 X"Participant Level Definition Chart#( 2#H  0޽h ? 3u m ___PPT10M . "BX+RAMD ' = @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D3' =%(Dp' =A@BBBB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-o6Bwipe(up)*<3<*L Dc' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*M %(D' =-o6Bwipe(up)*<3<*M D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*J %(D' =-s6Bwipe(left)*<3<*J D' =%( D9' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*K %(D' =-u6Bwipe(right)*<3<*K +8+0+L 0 +Z>4/ 0 11 -4O 1(     H Ԕ?"6@`NNN?NN  ;69b( 2   0 eEFFECTIVE MEETINGS MANAGEMENT,( 2 + V3+k O  #"*^3V+k<$D  0    T?"0@NNN?N4 +k P10 % @`   T ?"0@NNN?N= 4k P60 % @`   T?"0@NNN?NE = k P20 % @`   T!?"0@NNN?NN E k P10 % @`    TD*?"0@NNN?NV Nk V% Target   @`    T3?"0@NNN?N4 +  T______ %   @`    T<?"0@NNN?N= 4  T______ %   @`    T\E?"0@NNN?NE =  T______ %   @`    TN?"0@NNN?NN E  T______ %   @`   TW?"0@NNN?NV N  V% of Use   @`/   Tb?"0@NNN?N4s+  k ______ ______, @`/   Tl?"0@NNN?N= s4  k ______ ______, @`/   Tv?"0@NNN?NE s=  k ______ ______, @`/   TP?"0@NNN?NNsE  k ______ ______, @`L   T$z?"0@NNN?NVsN  * of Use Total Topics,   @`"   Tp?"0@NNN?N= +s ^Number of Sessions @`9   Tx?"0@NNN?NN= s u)From ____/____/____ To ____/____/____** @`   TX?"0@NNN?NVNs Y Time Period   @`:   TȲ?"0@NNN?NV3+, vTeam Directed Other Directed( @`3   T?"0@NNN?N= ,4 o!Consultative (Team Participation)"" @`; -  T?"0@NNN?N4,+ w)Delegation (Team Consensus Participation)** @`? .  T ȏ?"0@NNN?NE ,=  {-Limited Autocratic (Individual Participation).. @`8 /  Tя?"0@NNN?NN,E  t&Complete Autocratic (No Participation)'' @`B 0  T,ۏ?"0@NNN?NV,N ~$Participation Level Discussion Phase(% @`B 1  Hg  ?"0@NNN?NV3+3B 2  Bg  ?"0@NNN?NV+B 3  Hg  ?"0@NNN?NVk+kB 4  Hg  ?"0@NNN?NV3VkB 5  Hg  ?"0@NNN?N+3+kB 9  <g  ?"0@NNN?NV,+,B :  Bg  ?"0@NNN?NN,NkB ;  Bg  ?"0@NNN?NE ,E B <  Bg  ?"0@NNN?N= ,= kB =  Bg  ?"0@NNN?N4,4B >  B1 ?"0@NNN?NV,NB @  <g  ?"0@NNN?NVs+sB A  <g  ?"0@NNN?NV + B B  <g  ?"0@NNN?NV + B C  Bg  ?"0@NNN?NE sE kB D  Bg  ?"0@NNN?N4s4kB E B1 ?"0@NNN?NVsN B F B1 ?"0@NNN?NNsE B G B1 ?"0@NNN?NE s= B H B1 ?"0@NNN?N= s4 B I B1 ?"0@NNN?N4s+ B J ZDjJ?"0@NNN?N,$D  0B K @ ZDjJ?"0@NNN?N,$D 0H L N@ ?"6@`NNN?Ny,$@  0 X"Participant Level Definition Chart#( 2#H  0޽h ? 3u m ___PPT10M . "BX+WD ' = @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D3' =%(Dp' =A@BBBB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*L %(D' =-o6Bwipe(up)*<3<*L Dc' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*O %(D' =-o6Bwipe(up)*<3<*O D' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*J %(D' =-s6Bwipe(left)*<3<*J D' =%( D9' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*K %(D' =-u6Bwipe(right)*<3<*K +8+0+L 0 +42 0  0.D (  D  D HD Ԕ?"6@`NNN?NN  :69( 2  D 08 eEFFECTIVE MEETINGS MANAGEMENT,( 2  D C JA2ParticipantLevelDefChartP0,$D  0H D 0޽h ? 3e]___PPT10=. "BX+[D' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*D %(D' =-o6Bwipe(up)*<3<*D +0^4) 0 VV`)QQ V(     H0 Ԕ?"6@`NNN?NN  :70( 2   0P eEFFECTIVE MEETINGS MANAGEMENT,( 2   0H/,$ 0 aOBSERVATION/FEEDBACK FORM,( 2 %S  {`  # #"RF)){ `<$D  0 #    `?"0@NNN?N6 @  S_______ @`#    ` (?"0@NNN?N6  @  S_______ @`#    `1?"0@NNN?N6 k @   S_______ @`#     `9?"0@NNN?N6 @ k  S_______ @`#     `8C?"0@NNN?N6 @  S_______ @`#     ` L?"0@NNN?N6 W @  S_______ @`#     `T?"0@NNN?N6 @ W  S_______ @`#     `P^?"0@NNN?N6 @  S_______ @`#    `8g?"0@NNN?N6 C@  S_______ @`#    `o?"0@NNN?N6 @ C S_______ @`#    `hy?"0@NNN?N6 @  S_______ @`#    `P?"0@NNN?N6 0@  S_______ @`#    `?"0@NNN?N6 ~@ 0 S_______ @`#    `?"0@NNN?N6 U@ ~ S_______ @`2    `ԝ?"0@NNN?N6 ,@ U bStaff  OK    @`#    `?"0@NNN?N, 6  S_______ @`*   Z`?"0@NNN?N  , `Request Alternatives @`#    `ܸ?"0@NNN?N, 6  S_______ @`#   ZX‘?"0@NNN?N  ,  Y Make Requests @`#    `?"0@NNN?N,k 6   S_______ @`   Ző?"0@NNN?N k ,  SEmpathy @`#    `ܑ?"0@NNN?N, 6 k  S_______ @`!   Z?"0@NNN?N  ,k  W Compliments   @`#    `?"0@NNN?N, 6  S_______ @`@   Z ?"0@NNN?N  ,  v*Use of People s Names @`#    `?"0@NNN?N,W 6  S_______ @`*    Z ?"0@NNN?N W ,  `Offers of Assistance @`# !   ` ?"0@NNN?N, 6 W  S_______ @` "  ZH?"0@NNN?N  ,W  QHumor @`# #   `'?"0@NNN?N,6  S_______ @` $  Z0?"0@NNN?N ,  TExamples   @`# %   `9?"0@NNN?N,C6  S_______ @`/ &  ZC?"0@NNN?N C, eRequest for Understanding @`# '   `L?"0@NNN?N,6 C S_______ @`, (  ZU?"0@NNN?N ,C bDescriptively Specific @`# )   `^?"0@NNN?N,6  S_______ @`  *  Zg?"0@NNN?N , V Rationales   @`# +   `p?"0@NNN?N,06  S_______ @`. ,  Zty?"0@NNN?N 0, dAcknowledgement of Input @`# -   `?"0@NNN?N,~6 0 S_______ @`' .  Zl?"0@NNN?N ~,0 ]Request for Input @` /  Z?"0@NNN?N@ U`JB:___PPT9 zGeneral Information Passing (Manager/Supervisor Initiated) Follow-Up Items/Agenda Items Concerns or Problem Areas (Manager/Supervisor Initiated) Review of Organizational Policy, Procedure, or Process Group Input Items (Manager/Supervisor Initiated) Group Input Items (Staff Initiated) General Information Passing (Staff Initiated) Potential Items for Next Meeting s Agenda Were There Items Discussed that may have been Inappropriate? Social Time&nd},$L# 0   `袒?"0@NNN?N,U6 ~ S_______ @`D 1  Z?"0@NNN?N U,~ z.Eye Contact, Voice Volume, Inflection, Clarity// @`, 2   `?"0@NNN?N@ ,`U \Agenda Outline @`6 3   `?"0@NNN?N,,6 U fManager  OK    @`& 4   `<Ȓ?"0@NNN?N ,,U V  @`1 5   `ђ?"0@NNN?NP{`, aTime Ended: _________ @`3 6   `˒?"0@NNN?N@ {P, cTime Started: _________ @`- 7   `H?"0@NNN?N {@ , ]Dialog Behavior @`B 8  No?"0@NNN?N {@ {B 9  No?"0@NNN?N ,B :  No?"0@NNN?N { ,B ;  No?"0@NNN?N`{`,B <  No?"0@NNN?N@ {P{B =  No?"0@NNN?N , UB >  No?"0@NNN?NP{`{B ?  No?"0@NNN?N`,`UB @  No?"0@NNN?N U ~B A  No?"0@NNN?N`U`B B  No?"0@NNN?N ~ 0B C  No?"0@NNN?N@ `B D  No?"0@NNN?N 0 B E  No?"0@NNN?N  B F  No?"0@NNN?N  CB G  No?"0@NNN?N C B H  No?"0@NNN?N   B I  No?"0@NNN?N  W B J  No?"0@NNN?N W  B K  No?"0@NNN?N   B L  No?"0@NNN?N  k B M  No?"0@NNN?N k  B N  No?"0@NNN?N   B O  No?"0@NNN?N  B P  No?"0@NNN?N,6 B Q  No?"0@NNN?N6 @ H  0޽h ? 3IA___PPT10!. "BX+@8D' = @B Dx' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +8+0+ 0 + 4* 0   ) g (     HD Ԕ?"6@`NNN?NN  :71( 2   08 eEFFECTIVE MEETINGS MANAGEMENT,( 2   0H/ r*Concern or Problem-Presentation Discussion,+( 2*   N ?"6@`NNN?Nt#d\T___PPT96. hGeneral Description (10 words) (15 seconds) Operational example(s) (2 sentences) (15 seconds) Reason for concern (1 minute) Impact on "customer" Impact on things (equipment, schedules, cost, procedures) Impact on our unit s crews/staff Impact on others (units, crews/staff/management) Impact on reputation of organization "Has anybody else experienced this work problem?" "How?" (For all participants  max. 2 minutes) "Is this a problem we need to solve?" (15 seconds) "Suggestions on how could we solve this?" (For all participants  max. 5 minutes) My (the discussion leader s) recommendation would be... (30 seconds) Other discussion (2 minutes) Summary of discussion (30 seconds) Follow-up  who is responsible for doing what? (20 seconds) Follow-up  when are they responsible for having it done? (20 seconds) Follow-up  we will review this on _______________ (20 seconds)X|! ! .! |.8XH  0޽h ? 3___PPT10i. "BX+D=' = @B +4+ 0 )( C(  (  ( H% Ԕ?"6@`NNN?NN  :72( 2  ( 0) eEFFECTIVE MEETINGS MANAGEMENT,( 2  ( 0qH/,$ 0 YPractice Exercise,( 2   ( N01?"6@`NNN?NP $  0___PPT9 * 1 hour, 15 minutes Five to seven persons per group PRESENTER -- ONE PERSON welcomes participants; presents an Agenda Outline Item "A"; presents an Agenda Outline Item "E"; conducts the meeting for seven (7) minutes; interacts during the meeting by using as many of the DIALOGUE BEHAVIORS list items as possible; keeps track of time. FEEDBACK COORDINATOR -- ONE PERSON Is a RATIONALE/REASONABLE PERSON (see "E" below); using the DIALOGUE BEHAVIOR list, observes the Presenter and coordinates feedback to the Presenter, following the seven-minute meeting; three (3) minutes are available for feedback. SUPPORTER (POSITIVE) -- ONE PERSON Responds sincerely, supportively, positively, and encouragingly to the Presenter s ideas, solutions, suggestions or plans. NON-SUPPORTER (NEGATIVE) -- ONE PERSON Responds unsupportively and negatively to the Presenter s ideas, solutions, suggestions or plans. RATIONAL/REASONABLE -- ONE TO THREE PERSONS Responds with reason and logic, either "pro" or "con" to all proposed ideas, solutions, suggestions or plans. If a "con" response is warranted, respond pleasantly.V3 ! ! #! ! #! | '! c ,!  3#  #|'c  ,$$((8XK ( NQ?"0@NNN?NL6,$  0 a+Time Needed: Group Size: Roles Description:, ,H ( 0޽h ? 3  ___PPT10 . "BX+ЊD ' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*( %(D' =-{6Bslide(fromTop)*<3<*( D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*( %(D' =-o6Bwipe(up)*<3<*( D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*( %(D' =-o6Bwipe(up)*<3<*( ++0+( 0 ++0+( 0 ++0+( 0 +K4, 0 %%),0 @%(  0  0 HF Ԕ?"6@`NNN?NN  :73( 2  0 0J eEFFECTIVE MEETINGS MANAGEMENT,( 2 (  0 Np?"0@NNN?N$@ 0LD___PPT9&  zINITIATING THE PRACTICE: Participants are assigned to their practice groups (4 to 6 persons) and requested to move to their designated meeting area. Participants take with them the meeting skills materials and their name tent. One of the participants is asked to volunteer and assume the initial Presenter s role. Individuals to the right of the Presenter then assume roles as shown in diagram. ROTATION OF ROLES: Each member of the group will have an opportunity to assume each of the roles. At the conclusion of any Presenter s feedback, the roles are shifted to the right. Rotation continues until every member of the groups has assumed all the roles. DEBRIEFING AFTER PRACTICE: Did you identify situations suggesting: positive feedback; negative feedback; accepting feedback; not presenting a topic item; preparing individual participants prior to the meeting; attending too much to the "NEGATIVE" person; attending too little to "NEGATIVE" person.8 !  z & '0  &,$D 0 0  # $_ WGo\? Rational Presenter Feedback Positive Negative Rational Times New Roman"6@ `NNN?NG"j2 0  T? "0@NNN?N% 0  3 r? "6@`NNN?N$ =A  % 0  3 r? "6@`NNN?Ng&' =B  % 0  3 rts? "6@`NNN?Ng' =C  % 0  3 r,5? "6@`NNN?N$ =D  % 0  3 r? "6@`NNN?NU =E  % 0  3 rД? "6@`NNN?Na! =F   0  C HB WGo\g ? Coordinator Times New Roman"6@ `NNN?N#0l &C ,0 &C,$D 0 N &C +0  &CDN p  )0  p .2 0  C BCE$Gh I`TQ? =e`T =e`T`T`T =e`T`T`T"6@`NNN?N3 - N p  (0  p   0  # -F WGo\M?Rational Presenter Feedback Positive Negative Rational Times New Roman"6@ `NNN?N@& 2  0  Zt3?"6@`NNN?Np dN &C *0  &C%  0  3 r$?"6@`NNN?N$s =A  %  0  3 rLw?"6@`NNN?N! &  =B  % 0  3 r䛓?"6@`NNN?N!   =C  % 0  3 r?"6@`NNN?N$ C =D  % 0  3 rԨ?"6@`NNN?N   =E  % 0  3 r?"6@`NNN?N   =F   0   0)q WGo\?Coordinator Times New Roman"6@`NNN?NS # H 0 0޽h ?0  3%%___PPT10%. "BX+ʽ9D%' = @B DN%' = @BA?%,( < +O%,( < +D.' =%(%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*'0 %(D' =-g6B fade*<3<*'0 D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*,0 %(D' =-g6B fade*<3<*,0 Ds' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 .%(D' =-g6B fade*<3<*0 .D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 .f%(D' =-g6B fade*<3<*0 .fD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 f%(D' =-g6B fade*<3<*0 fD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0 %(D' =-g6B fade*<3<*0 + 5 0N0 )8 (  8  8 0xT kResponsive Leadership Seminars0 ( 2+  8 00*$ t: Where Theory Meets the Road ( 2 8 0B  _ LEADERSHIP DEVELOPMENT SURVEY S SUPERVISION EFFECTIVENESS FEEDBACK FOR THE INDIVIDUAL LEADER8`8 A2$= 8 0DT (  X Appendix A  ( 2 8 08  -RESPONSIVE MANAGEMENT: Line-Level Leadership@.( 2(#((H 8 0޽h ? 3___PPT10i.wPٱ+D=' = @B +.4 0 qi*@ (  @ z  @  ,$D  0 @  N?"6@`NNN?N @  C DA,SuperviseesAssessment"`a] @ HD Ԕ?"6@`NNN?NN  ;A-3( 2 H @ 0޽h ? 3e]___PPT10=.e+CBD' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*@ %(D' =-o6Bwipe(up)*<3<*@ +`4 0N0 _W)< (  < 3 bv <  #"Þ&( hmh8qm8bv  <  3 r 0e ?"0@NNN?Nbe zResponsive Management S3 Level One  Supervisee s AssessmentH> % @`: <  3 rl# ?"0@NNN?Nh X   @`F <  3 r, ?"0@NNN?Nbh d md  ,<Ltl: <  3 r85 ?"0@NNN?Nc X   @`F <  3 r > ?"0@NNN?Nbc d md  ,<Ltl: <  3 r@ ?"0@NNN?Nc X   @`F  <  3 rO ?"0@NNN?Nbc d md  ,<Ltl:  <  3 r\Y ?"0@NNN?NY X   @`F  <  3 rb ?"0@NNN?NbY d md  ,<Ltl:  <  3 rk ?"0@NNN?NY X   @`F  <  3 rt ?"0@NNN?NbY d md  ,<Ltl: <  3 rv ?"0@NNN?Nv X   @`F <  3 rІ ?"0@NNN?Nbv d md  ,<Ltl: <  3 rD ?"0@NNN?Nh X   @`F <  3 r ?"0@NNN?Nbh d md  ,<Ltl: <  3 r ?"0@NNN?N" X   @`F <  3 r0 ?"0@NNN?Nb" d md  ,<Ltl: <  3 r ?"0@NNN?N" X   @`F <  3 r ?"0@NNN?Nb" d md  ,<Ltl: <  3 r8ǖ ?"0@NNN?N X   @`F <  3 r Ж ?"0@NNN?Nb d md  ,<Ltl: <  3 rٖ ?"0@NNN?NO X   @`F <  3 r ?"0@NNN?NbO d md  ,<Ltl: <  3 r ?"0@NNN?NO X   @`F <  3 r ?"0@NNN?NbO d md  ,<Ltl: <  3 r ?"0@NNN?N X   @`F <  3 r ?"0@NNN?Nb d md  ,<Ltl: <  3 r ?"0@NNN?N X   @`F <  3 r ?"0@NNN?Nb d md  ,<Ltl:  <  3 r(# ?"0@NNN?N X   @`F !<  3 rt, ?"0@NNN?Nb d md  ,<Ltl: "<  3 rl5 ?"0@NNN?N X   @`F #<  3 rT> ?"0@NNN?Nb d md  ,<Ltl: $<  3 r@ ?"0@NNN?N X   @`F %<  3 rP ?"0@NNN?Nb d md  ,<Ltl: &<  3 rPZ ?"0@NNN?NQV X   @`F '<  3 rc ?"0@NNN?NbQV d md  ,<Ltl: (<  3 rl ?"0@NNN?NV X   @`F )<  3 r|u ?"0@NNN?NbV d md  ,<Ltl: *<  3 r~ ?"0@NNN?NQ X   @`F +<  3 r ?"0@NNN?NbQ d md  ,<Ltl: ,<  3 r ?"0@NNN?NF X   @`F -<  3 r4 ?"0@NNN?NbF d md  ,<Ltl: .<  3 r ?"0@NNN?NF X   @`F /<  3 r ?"0@NNN?NbF d md  ,<Ltl6 0<  3 r ?"0@NNN?N& T______  @` 1<  3 r̿ ?"0@NNN?Nb& 7. ...That your supervisor supports your decisions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 2<  3 rȗ ?"0@NNN?N & T______  @` 3<  3 rӗ ?"0@NNN?Nb & 6. ...That your supervisor has confidence in you and your decisions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 4<  3 rtܗ ?"0@NNN?N%   T______  @` 5<  3 r ?"0@NNN?Nb%   5. ...With the frequency your supervisor uses your ideas and suggestions? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  md ,<Ltl: 6<  3 r ?"0@NNN?Ny %  X   @`T 7<  3 r$ ?"0@NNN?Nby %  rB. CONFIDENCE DIMENSION md ,<Ltl6 8<  3 r ?"0@NNN?N y  T______  @` 9<  3 r  ?"0@NNN?Nb y  4. ...That you can contact your supervisor when necessary? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 :<  3 r, ?"0@NNN?N!   T______  @`& ;<  3 r" ?"0@NNN?Nb!   D3. ...That you can privately, but candidly, question your supervisor s suggestions, requirements and communications?  vmdv ,<Ltl6 <<  3 r`, ?"0@NNN?N !  T______  @` =<  3 r6 ?"0@NNN?Nb !  {2. ...With the frequency your supervisor asks you for your ideas and suggestions on solving job problems? . . . . . . . . . |md| ,<Ltl6 ><  3 r(@ ?"0@NNN?N   T______  @` ?<  3 rK ?"0@NNN?Nb   1. ...That you are free to discuss your job with your supervisor? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl: @<  3 rPT ?"0@NNN?NI   X   @`W A<  3 rP] ?"0@NNN?NbI   uA. COMMUNICATION DIMENSION md ,<Ltl> B<  3 r_ ?"0@NNN?N,I  \Ratings Column  @`Q C<  3 rh ?"0@NNN?Nb,I  o HOW SATISFIED ARE YOU ...? \,<Ltl D<  3 rq ?"0@NNN?Nb, WAfter completing the questionnaire, please insert it in the envelope provided and mail.XX  @` E<  3 r{ ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` F<  3 rP ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@` G<  3 r0e0e ?"0@NNN?NbK Instructions: To assist the above-named supervisor with continued development as a Responsive Supervisor/Manager, would you please rate each of the 22 satisfaction questions that follow using the rating scale below. Remember, you are rating this supervisor on his/her management style in supervising you regarding these Dimensions. For each question, in the column to the right, please mark a:6 s ?  @`8 H<  3 rL ?"0@NNN?N K V12 month    @` I<  3 rX ?"0@NNN?Nb K aUnit ______________________ Division _______________________________________ Date ______________`b   )    @`7 J<  3 r ?"0@NNN?N e U6 month  @` K<  3 rŘ ?"0@NNN?Nbe  aName of Manager/Supervisor being rated __________________________________________________________bb  @`B L<   `o?"0@NNN?NbB M<   `o?"0@NNN?NbvvB N<   `o?"0@NNN?NbbeB O<   `o?"0@NNN?NeB P<   `o?"0@NNN?NbebB Q<   `o?"0@NNN?NeB R<   `o?"0@NNN?NbbKB S<   `o?"0@NNN?NKB T<   `o?"0@NNN?NbKbB U<   `o?"0@NNN?NKB V<   `o?"0@NNN?NbbB W<   `o?"0@NNN?NB X<   `o?"0@NNN?Nbb,B Y<   `o?"0@NNN?N,B Z<   `o?"0@NNN?Nb,bI B [<   `o?"0@NNN?N,I B \<   `o?"0@NNN?NbI b B ]<   `o?"0@NNN?NI  B ^<   `o?"0@NNN?Nb b B _<   `o?"0@NNN?N  B `<   `o?"0@NNN?Nb b! B a<   `o?"0@NNN?N ! B b<   `o?"0@NNN?Nb! b B c<   `o?"0@NNN?N!  B d<   `o?"0@NNN?Nb by B e<   `o?"0@NNN?N y B f<   `o?"0@NNN?Nby b% B g<   `o?"0@NNN?Ny % B h<   `o?"0@NNN?Nb% b B i<   `o?"0@NNN?N%  B j<   `o?"0@NNN?Nb b&B k<   `o?"0@NNN?N &B l<   `o?"0@NNN?Nb&bB m<   `o?"0@NNN?N&B n<   `o?"0@NNN?NbbFB o<   `o?"0@NNN?NFB p<   `o?"0@NNN?NbFbB q<   `o?"0@NNN?NFB r<   `o?"0@NNN?NbbQB s<   `o?"0@NNN?NQB t<   `o?"0@NNN?NbQbVB u<   `o?"0@NNN?NQVB v<   `o?"0@NNN?NbVbB w<   `o?"0@NNN?NVB x<   `o?"0@NNN?NbbB y<   `o?"0@NNN?NB z<   `o?"0@NNN?NbbB {<   `o?"0@NNN?NB |<   `o?"0@NNN?NbbB }<   `o?"0@NNN?NB ~<   `o?"0@NNN?NbbB <   `o?"0@NNN?NB <   `o?"0@NNN?NbbB <   `o?"0@NNN?NB <   `o?"0@NNN?NbbOB <   `o?"0@NNN?NOB <   `o?"0@NNN?NbObB <   `o?"0@NNN?NOB <   `o?"0@NNN?NbbB <   `o?"0@NNN?NB <   `o?"0@NNN?Nbb"B <   `o?"0@NNN?N"B <   `o?"0@NNN?Nb"bB <   `o?"0@NNN?N"B <   `o?"0@NNN?NbbhB <   `o?"0@NNN?NhB <   `o?"0@NNN?NbhbB <   `o?"0@NNN?NhB <   `o?"0@NNN?NbbcB <   `o?"0@NNN?NcB <   `o?"0@NNN?NbcbB <   `o?"0@NNN?NcB <   `o?"0@NNN?NbbYB <   `o?"0@NNN?NYB <   `o?"0@NNN?NbYbB <   `o?"0@NNN?NYB <   `o?"0@NNN?NbbvB <   `o?"0@NNN?NvB <   `o?"0@NNN?Nvv < T ?"6@`NNN?N|t < T ?"6@`NNN?NtEH < 0޽h ? 3___PPT10i.wPٱ+D=' = @B +Ӫ4 0N0 ҩʩp/ b(    b   #"Þ&( DD9Zf`aYkY8T`8TaZQZW_`f`kGVQNk8b    3 rx0e ?"0@NNN?Nbe zResponsive Management S3 Level One  Supervisee s AssessmentH> % @`:   3 r( ?"0@NNN?Nk X   @`F   3 rx ?"0@NNN?Nbk d md  ,<Ltl:   3 r/ ?"0@NNN?NQ X   @`F   3 r9 ?"0@NNN?NbQ d md  ,<Ltl:   3 rH ?"0@NNN?NQ X   @`F   3 rP ?"0@NNN?NbQ d md  ,<Ltl:   3 r8Y ?"0@NNN?N7 X   @`F   3 r b ?"0@NNN?Nb7 d md  ,<Ltl:   3 rk ?"0@NNN?N7 X   @`F   3 rdt ?"0@NNN?Nb7 d md  ,<Ltl:   3 rd} ?"0@NNN?N X   @`F   3 r؆ ?"0@NNN?Nb d md  ,<Ltl:   3 rЏ ?"0@NNN?Nk X   @`F   3 r ?"0@NNN?Nbk d md  ,<Ltl:   3 r$ ?"0@NNN?N X   @`F   3 r ?"0@NNN?Nb d md  ,<Ltl:   3 r ?"0@NNN?N X   @`F   3 rp ?"0@NNN?Nb d md  ,<Ltl:   3 r@ƚ ?"0@NNN?N& X   @`F   3 r(Ϛ ?"0@NNN?Nb& d md  ,<Ltl:   3 rؚ ?"0@NNN?N& X   @`F   3 r ?"0@NNN?Nb& d md  ,<Ltl:   3 r ?"0@NNN?N@ X   @`F   3 r ?"0@NNN?Nb@ d md  ,<Ltl:   3 r ?"0@NNN?N@ X   @`F   3 r ?"0@NNN?Nb@ d md  ,<Ltl:   3 r ?"0@NNN?NZ X   @`F   3 r ?"0@NNN?NbZ d md  ,<Ltl:   3 r " ?"0@NNN?NZ X   @`F !  3 rX+ ?"0@NNN?NbZ d md  ,<Ltl: "  3 rP4 ?"0@NNN?Nt X   @`F #  3 r8= ?"0@NNN?Nbt d md  ,<Ltl: $  3 rd? ?"0@NNN?Nt X   @`F %  3 rO ?"0@NNN?Nbt d md  ,<Ltl: &  3 r4Y ?"0@NNN?N X   @`F '  3 rb ?"0@NNN?Nb d md  ,<Ltl: (  3 rk ?"0@NNN?N X   @`F )  3 rt ?"0@NNN?Nb d md  ,<Ltl: *  3 r} ?"0@NNN?No X   @`F +  3 r ?"0@NNN?Nbo d md  ,<Ltl: ,  3 rd ?"0@NNN?N o X   @`F -  3 r ?"0@NNN?Nb o d md  ,<Ltl6 .  3 r ?"0@NNN?N   T______  @` /  3 r  ?"6@`NNN?Nb   14. ...That the other staff of your supervisor are pleasant? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  md ,<Ltl6 0  3 r䣛 ?"0@NNN?N   T______  @` 1  3 r  ?"6@`NNN?Nb   13. ...With the pleasantness of your supervisor? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  md ,<Ltl6 2  3 rʛ ?"0@NNN?N   T______  @` 3  3 r՛  ?"6@`NNN?Nb   12. ...With the frequency your supervisor compliments you on your job performance? . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 4  3 r$ś ?"0@NNN?N0   T______  @`\ 5  3 r  ?"6@`NNN?Nb0   tE. PLEASANTNESS DIMENSION md ,<Ltl: 6  3 r ?"0@NNN?N 0  X   @` 7  3 rh  ?"6@`NNN?Nb 0  11. ...With the frequency your supervisor offers you assistance or help? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 8  3 r ?"0@NNN?NJ   T______  @` 9  3 r  ?"6@`NNN?NbJ   10. ...That your supervisor responds to your requests quickly? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 :  3 r ?"0@NNN?Nd J  T______  @`V ;  3 r%  ?"6@`NNN?Nbd J  n9. ...That your supervisor provides sufficient assistance, equipment, training, and resources to allow you to successfully perform your job? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6 <  3 rL. ?"0@NNN?N d  T______  @`[ =  3 r6  ?"6@`NNN?Nb d  sD. HELPFULNESS DIMENSION md ,<Ltl6 >  3 r9 ?"0@NNN?N~   T______  @` ?  3 r@K  ?"6@`NNN?Nb~   8. ...That your supervisor knows or can help develop the solutions to most of your job or task problems? . . . . . . . . . . .  md ,<Ltl: @  3 rDT ?"0@NNN?N ~  X   @`] A  3 rLV  ?"6@`NNN?Nb ~  uC. JOB KNOWLEDGE DIMENSION md ,<Ltl> B  3 rg ?"0@NNN?N  \Ratings Column  @`Q C  3 rLa ?"0@NNN?Nb  o HOW SATISFIED ARE YOU ...? \,<Ltl D  3 ry ?"0@NNN?Nb WAfter completing the questionnaire, please insert it in the envelope provided and mail.XX  @` E  3 rPt ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` F  3 r~ ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@` G  3 r0e0e ?"0@NNN?NbK Instructions: To assist the above-named supervisor with continued development as a Responsive Supervisor/Manager, would you please rate each of the 22 satisfaction questions that follow using the rating scale below. Remember, you are rating this supervisor on his/her management style in supervising you regarding these Dimensions. For each question, in the column to the right, please mark a:6 s ?  @`8 H  3 r$ ?"0@NNN?N K V12 month    @` I  3 rܧ ?"0@NNN?Nb K aUnit ______________________ Division _______________________________________ Date ______________`b   )    @`7 J  3 r ?"0@NNN?N e U6 month  @` K  3 rŜ ?"0@NNN?Nbe  aName of Manager/Supervisor being rated __________________________________________________________bb  @`B L   `o?"0@NNN?NbB M   `o?"0@NNN?NbB N   `o?"0@NNN?NbbeB O   `o?"0@NNN?NeB P   `o?"0@NNN?NbebB Q   `o?"0@NNN?NeB R   `o?"0@NNN?NbbKB S   `o?"0@NNN?NKB T   `o?"0@NNN?NbKbB U   `o?"0@NNN?NKB V   `o?"0@NNN?NbbB W   `o?"0@NNN?NB X   `o?"0@NNN?NbbB Y   `o?"0@NNN?NB Z   `o?"0@NNN?Nbb B [   `o?"0@NNN?N B \   `o?"0@NNN?Nb b~ B ]   `o?"0@NNN?N ~ B ^   `o?"0@NNN?Nb~ b B _   `o?"0@NNN?N~  B `   `o?"0@NNN?Nb bd B a   `o?"0@NNN?N d B b   `o?"0@NNN?Nbd bJ B c   `o?"0@NNN?Nd J B d   `o?"0@NNN?NbJ b B e   `o?"0@NNN?NJ  B f   `o?"0@NNN?Nb b0 B g   `o?"0@NNN?N 0 B h   `o?"0@NNN?Nb0 b B i   `o?"0@NNN?N0  B j   `o?"0@NNN?Nb b B k   `o?"0@NNN?N  B l   `o?"0@NNN?Nb b B m   `o?"0@NNN?N  B n   `o?"0@NNN?Nb b B o   `o?"0@NNN?N  B p   `o?"0@NNN?Nb boB q   `o?"0@NNN?N oB r   `o?"0@NNN?NbobB s   `o?"0@NNN?NoB t   `o?"0@NNN?NbbB u   `o?"0@NNN?NB v   `o?"0@NNN?NbbB w   `o?"0@NNN?NB x   `o?"0@NNN?NbbtB y   `o?"0@NNN?NtB z   `o?"0@NNN?NbtbB {   `o?"0@NNN?NtB |   `o?"0@NNN?NbbZB }   `o?"0@NNN?NZB ~   `o?"0@NNN?NbZbB    `o?"0@NNN?NZB    `o?"0@NNN?Nbb@B    `o?"0@NNN?N@B    `o?"0@NNN?Nb@bB    `o?"0@NNN?N@B    `o?"0@NNN?Nbb&B    `o?"0@NNN?N&B    `o?"0@NNN?Nb&bB    `o?"0@NNN?N&B    `o?"0@NNN?NbbB    `o?"0@NNN?NB    `o?"0@NNN?NbbB    `o?"0@NNN?NB    `o?"0@NNN?NbbkB    `o?"0@NNN?NkB    `o?"0@NNN?NbkbB    `o?"0@NNN?NkB    `o?"0@NNN?NbbQB    `o?"0@NNN?NQB    `o?"0@NNN?NbQbB    `o?"0@NNN?NQB    `o?"0@NNN?Nbb7B    `o?"0@NNN?N7B    `o?"0@NNN?Nb7bB    `o?"0@NNN?N7B    `o?"0@NNN?NbbB    `o?"0@NNN?NB    `o?"0@NNN?N  T ?"6@`NNN?N|t  T ?"6@`NNN?NtEH  0޽h ? 3___PPT10i.wPٱ+D=' = @B +D4 0N0 CwC/:Ȝ C(   SA b Ȝ  #"J> hnh.%,xb    3 rp0e ?"0@NNN?Nbe zResponsive Management S3 Level One  Supervisee s AssessmentH> % @`6   3 r| ?"0@NNN?NY T______  @`   3 r) ?"0@NNN?NbY 19. ...That after considering other points of view your supervisor makes firm and lasting decisions? . . . . . . . . . . . . . . . md ,<Ltl6   3 r+ ?"0@NNN?N Y T______  @`   3 r8 ?"0@NNN?Nb Y |18. ...That your supervisor allows you sufficient independence in making decisions concerning your job? . . . . . . . . . .  }md} ,<Ltl:   3 r A ?"0@NNN?N   X   @`Z   3 rB ?"0@NNN?Nb   xG. USE OF AUTHORITY DIMENSION md ,<Ltl6   3 rR ?"0@NNN?N   T______  @`n   3 r^ ?"0@NNN?Nb   217. ...That your supervisor helps you understand the purpose of your job and work tasks as they relate to the organization s mission? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6   3 rh ?"0@NNN?N   T______  @`_   3 rps ?"0@NNN?Nb   }#16. ...That the performance information provided to you by your supervisor is used to help you rather than used punitively? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $md$ ,<Ltl6   3 r} ?"0@NNN?N   T______  @`   3 r ?"0@NNN?Nb   15. ...That your supervisor provides the information you need to improve your job performance? . . . . . . . . . . . . . . . . . md ,<Ltl:   3 rL0 ?"0@NNN?Nb   X   @`Y   3 r\ ?"0@NNN?Nbb   wF. INFORMATIVENESS DIMENSION md ,<Ltl> B  3 r0 ?"0@NNN?N4b  \Ratings Column  @`Q C  3 r ?"0@NNN?Nb4b  o HOW SATISFIED ARE YOU ...? \,<Ltl D  3 r ?"0@NNN?Nb4 WAfter completing the questionnaire, please insert it in the envelope provided and mail.XX  @` E  3 rT ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` F  3 r ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@` G  3 r4؞0e0e ?"0@NNN?NbK Instructions: To assist the above-named supervisor with continued development as a Responsive Supervisor/Manager, would you please rate each of the 22 satisfaction questions that follow using the rating scale below. Remember, you are rating this supervisor on his/her management style in supervising you regarding these Dimensions. For each question, in the column to the right, please mark a:6 s ?  @`8 H  3 r@ ?"0@NNN?N K V12 month    @` I  3 rp ?"0@NNN?Nb K aUnit ______________________ Division _______________________________________ Date ______________`b   )    @`7 J  3 rH ?"0@NNN?N e U6 month  @` K  3 r ?"0@NNN?Nbe  aName of Manager/Supervisor being rated __________________________________________________________bb  @`B L   `o?"0@NNN?NbB M   `o?"0@NNN?NbB N   `o?"0@NNN?NbbeB O   `o?"0@NNN?NeB P   `o?"0@NNN?NbebB Q   `o?"0@NNN?NeB R   `o?"0@NNN?NbbKB S   `o?"0@NNN?NKB T   `o?"0@NNN?NbKbB U   `o?"0@NNN?NKB V   `o?"0@NNN?NbbB W   `o?"0@NNN?NB X   `o?"0@NNN?Nbb4B Y   `o?"0@NNN?N4B Z   `o?"0@NNN?Nb4b B [   `o?"0@NNN?N4 B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb bYB    `o?"0@NNN?N YB    `o?"0@NNN?NbYbB    `o?"0@NNN?NYB    `o?"0@NNN?N  T ?"6@`NNN?N|t  T ?"6@`NNN?NtEH  0޽h ? 3___PPT10i.wPٱ+D=' = @B +94 0N0 88/2Ϙ I8(   6 b  Ϙ  #"B6  hnh.b     3 rP"0e ?"0@NNN?Nbe zResponsive Management S3 Level One  Supervisee s AssessmentH> % @`:   3 rt ?"0@NNN?Nb   X   @`U   3 r4 ?"0@NNN?Nbb   sH. SENSITIVITY DIMENSION md ,<Ltl6   3 rH? ?"0@NNN?N |  T______  @`   3 rI ?"0@NNN?Nb |  20. ...That your supervisor is sensitive to diversity and differences among people? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl6   3 rR ?"0@NNN?N|   T______  @`   3 r<] ?"0@NNN?Nb|   21. ...That your supervisor is family sensitive? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  md ,<Ltl:   3 r0f ?"0@NNN?N   X   @`S   3 r` ?"0@NNN?Nb   qI. HAPPINESS DIMENSION md ,<Ltl6   3 rx ?"0@NNN?N   T______  @`p   3 r ?"0@NNN?Nb   422. ...That you are happy working in this supervisor s unit? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . md ,<Ltl> B  3 r ?"0@NNN?N4b  \Ratings Column  @`Q C  3 r ?"0@NNN?Nb4b  o HOW SATISFIED ARE YOU ...? \,<Ltl D  3 r쏟 ?"0@NNN?Nb4 WAfter completing the questionnaire, please insert it in the envelope provided and mail.XX  @` E  3 r$ ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` F  3 r ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@` G  3 rŸ0e0e ?"0@NNN?NbK Instructions: To assist the above-named supervisor with continued development as a Responsive Supervisor/Manager, would you please rate each of the 22 satisfaction questions that follow using the rating scale below. Remember, you are rating this supervisor on his/her management style in supervising you regarding these Dimensions. For each question, in the column to the right, please mark a:6 s ?  @`8 H  3 r,˟ ?"0@NNN?N K V12 month    @` I  3 r\͟ ?"0@NNN?Nb K aUnit ______________________ Division _______________________________________ Date ______________`b   )    @`7 J  3 r4 ?"0@NNN?N e U6 month  @` K  3 rT ?"0@NNN?Nbe  aName of Manager/Supervisor being rated __________________________________________________________bb  @`B L   `o?"0@NNN?NbB M   `o?"0@NNN?Nb  B N   `o?"0@NNN?NbbeB O   `o?"0@NNN?NeB P   `o?"0@NNN?NbebB Q   `o?"0@NNN?NeB R   `o?"0@NNN?NbbKB S   `o?"0@NNN?NKB T   `o?"0@NNN?NbKbB U   `o?"0@NNN?NKB V   `o?"0@NNN?NbbB W   `o?"0@NNN?NB X   `o?"0@NNN?Nbb4B Y   `o?"0@NNN?N4B Z   `o?"0@NNN?Nb4b B [   `o?"0@NNN?N4 B    `o?"0@NNN?Nb b| B    `o?"0@NNN?N | B    `o?"0@NNN?Nb| b B    `o?"0@NNN?N|  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?N    T ?"6@`NNN?N|t  T ?"6@`NNN?NtEH  0޽h ? 3___PPT10i.wPٱ+D=' = @B + 5 0N0  *H (  H  H 0T kResponsive Leadership Seminars0 ( 2+  H 0`۟ | t: Where Theory Meets the Road ( 2 H 0   NRESPONSIVE EMPLOYMENT TEAM EFFECTIVENESS FEEDBACK FOR THE INDIVIDUAL EMPLOYEE4O8 A2 8 H 0p   X Appendix B  ( 2 H 0 PJ -RESPONSIVE MANAGEMENT: Line-Level Leadership@.( 2(#((H H 0޽h ? 3___PPT10i.wPٱ+D=' = @B +,4 0 og, (     H,`R Ԕ?"6@`NNN?NN  ;B-4( 2 l :F  :F,$D  0   T?"6@`NNN?N:F|   C >A&EmployeeAssessment"`\H  0޽h ? 3e]___PPT10=.e+ D' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +O4 0N0 NN,F (N(   sK b_    #"J> hnh88T8r&Z_  6 H  3 r* ?"0@NNN?N  _  T______  @`X I  3 r3 ?"0@NNN?N _  v* 6. . . . provides needed information?++  @`: J  3 rD= ?"0@NNN?Nb _  X   @`6 K  3 rHF ?"0@NNN?N    T______  @`\ L  3 rO ?"0@NNN?N   z. 5. . . . disagrees or objects reasonably?//  @`: M  3 r@X ?"0@NNN?Nb   X   @`6 N  3 rZ ?"0@NNN?N    T______  @`\ O  3 rTc ?"0@NNN?N   z. 4. . . . requests permission when needed?//  @`: P  3 rLt ?"0@NNN?Nb   X   @`6 Q  3 rH} ?"0@NNN?N    T______  @`P R  3 r( ?"0@NNN?N   n" 3. . . . implements feedback?##  @`: S  3 r ?"0@NNN?Nb   X   @`: T  3 r, ?"0@NNN?Nb+   X   @`6 U  3 r@ ?"0@NNN?N +   T______  @`d V  3 r ?"0@NNN?N+   6 2. . . . listens to recommendations and feedback?77  @`6 W  3 r ?"0@NNN?N  +  T______  @`` X  3 r ?"0@NNN?N +  ~2 1. . . . follows instructions and directions?33  @`: Y  3 rl ?"0@NNN?Nb +  X   @`: Z  3 rxР ?"0@NNN?N ?   X   @`E [  3 rҠ ?"0@NNN?N?   cA. SUPERVISOR RELATIONS  @`7 \  3 r ?"0@NNN?Nb?   U_______  @` ]  3 r ?"0@NNN?N ?  XHOW SATISFIED ARE YOU WITH THIS EMPLOYEE & ?--  @`> ^  3 r ?"0@NNN?N  ?  \Ratings Column  @`H _  3 rD ?"0@NNN?Nb ?  fDimension Average Column  @` `  3 r0e ?"0@NNN?Nbe Responsive Employment: Level One  Employee Assessment by SupervisorXF  . @`X a  3 r0e0e ?"0@NNN?Nb  vAfter completing the questionnaire, review your ratings and note examples of each of the three dimensions: Supervisor Relations, Team Relations, and Work Responsibilities. Arrange a time to visit with the employee.nk      -  @` b  3 r ( ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` c  3 r ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@`B d  3 rC0e0e ?"0@NNN?Nb `Assessment Questionnaire: To assist the above-named employee with continued development as a responsive employee, would you please rate each of the 26 satisfaction questions that follow using the rating scale below. Remember, you are rating this person on his/her responsiveness as an employee regarding his/her Supervisor Relations, Team Relations, and Work Responsibility Dimensions. For each question, in the column to the right, please mark a:n8      A  @`: e  # l86 ?"0@NNN?N  ^ Annual   @` f  3 r0O  ?"6@`NNN?Nb  Unit ___________________________ Division ___________________________________________ Date ______________ Name of Supervisor __________________________________________________________________ Date ______________  @`= g  3 rta ?"0@NNN?N e [ 6 month  @` h  3 rXk  ?"6@`NNN?Nbe  iName of Employee being rated ____________________________________________________________________________jj  @`B i   `o?"0@NNN?NbB j   `o?"0@NNN?Nb_ _ B k   `o?"0@NNN?NbbeB l   `o?"0@NNN?NeB m   `o?"0@NNN?NbebB n   `o?"0@NNN?NeB o   `o?"0@NNN?NbbB p   `o?"0@NNN?NB q   `o?"0@NNN?NbbB r   `o?"0@NNN?NB s   `o?"0@NNN?NbbB t   `o?"0@NNN?NB u   `o?"0@NNN?Nbb B v   `o?"0@NNN?N B w   `o?"0@NNN?Nb b? B x   `o?"0@NNN?N ? B y   `o?"0@NNN?Nb? b B z   `o?"0@NNN?N?  B {   `o?"0@NNN?Nb b+ B |   `o?"0@NNN?N + B }   `o?"0@NNN?Nb+ b B ~   `o?"0@NNN?N+  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b_ B    `o?"0@NNN?N _ B    `o?"0@NNN?N_ _ B    `o?"0@NNN?N _ _   T ?"6@`NNN?N|t  T ?"6@`NNN?NtE  Hv Ԕ?"6@`NNN?NN  ;B-4( 2 H  0޽h ? 3___PPT10i.wPٱ+D=' = @B +c4 0N0 bb,X b(   _ b   #"ZN hnh88|8x&Z 6 '  3 r< ?"0@NNN?N # T______  @`N (  3 r ?"0@NNN?N#  l 16. . . . shares information?!!  @`: )  3 r ?"0@NNN?Nb# X   @`6 *  3 r ?"0@NNN?N # T______  @`b +  3 r ?"0@NNN?N # 4 15. . . . contributes to group projects or tasks?55  @`: ,  3 rT ?"0@NNN?Nb# X   @`6 -  3 r ?"0@NNN?N ' T______  @`W .  3 r¡ ?"0@NNN?N'  u) 14. . . . participates in discussions?**  @`: /  3 r$ӡ ?"0@NNN?Nb' X   @`6 0  3 rա ?"0@NNN?N  ' T______  @`[ 1  3 rLޡ ?"0@NNN?N ' y- 13. . . . disagrees or objects reasonably?..  @`: 2  3 r ?"0@NNN?Nb ' X   @`6 3  3 r< ?"0@NNN?N    T______  @`O 4  3 r ?"0@NNN?N   m! 12. . . . requests permission?""  @`: 5  3 r| ?"0@NNN?Nb   X   @`6 6  3 r ?"0@NNN?N    T______  @`O 7  3 r ?"0@NNN?N   m! 11. . . . listens to feedback?""  @`: 8  3 r ?"0@NNN?Nb   X   @`6 9  3 r ?"0@NNN?N    T______  @`L :  3 r8 ?"0@NNN?N   j 10. . . . offers apologies?  @`: ;  3 rA ?"0@NNN?Nb   X   @`6 <  3 rJ ?"0@NNN?N    T______  @`Q =  3 rT ?"0@NNN?N   o# 9. . . . volunteers to assist?$$  @`: >  3 r\ ?"0@NNN?Nb   X   @`6 ?  3 r_ ?"0@NNN?N 3   T______  @`O @  3 rg ?"0@NNN?N3   m! 8. . . . offers complements?""  @`: A  3 rx ?"0@NNN?Nb3   X   @`6 B  3 r ?"0@NNN?N  3  T______  @`M C  3 r ?"0@NNN?N 3  k 7. . . . offers greetings?    @`: D  3 rx ?"0@NNN?Nb 3  X   @`: E  3 rȝ ?"0@NNN?N ?   X   @`{ F  3 r ?"0@NNN?N?   ?B. TEAM RELATIONS (with the supervisors and other team members)(@ /  @`7 G  3 r\ ?"0@NNN?Nb?   U_______  @` ]  3 r$ ?"0@NNN?N ?  XHOW SATISFIED ARE YOU WITH THIS EMPLOYEE & ?--  @`> ^  3 r, ?"0@NNN?N  ?  \Ratings Column  @`H _  3 rͣ ?"0@NNN?Nb ?  fDimension Average Column  @` `  3 r٣0e ?"0@NNN?Nbe Responsive Employment: Level One  Employee Assessment by SupervisorXF  . @`X a  3 rң0e0e ?"0@NNN?Nb  vAfter completing the questionnaire, review your ratings and note examples of each of the three dimensions: Supervisor Relations, Team Relations, and Work Responsibilities. Arrange a time to visit with the employee.nk      -  @` b  3 r` ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` c  3 rD ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@`B d  3 rX0e0e ?"0@NNN?Nb `Assessment Questionnaire: To assist the above-named employee with continued development as a responsive employee, would you please rate each of the 26 satisfaction questions that follow using the rating scale below. Remember, you are rating this person on his/her responsiveness as an employee regarding his/her Supervisor Relations, Team Relations, and Work Responsibility Dimensions. For each question, in the column to the right, please mark a:n8      A  @`: e  # l ?"0@NNN?N  ^ Annual   @` f  3 r  ?"6@`NNN?Nb  Unit ___________________________ Division ___________________________________________ Date ______________ Name of Supervisor __________________________________________________________________ Date ______________  @`= g  3 r. ?"0@NNN?N e [ 6 month  @` h  3 r0  ?"6@`NNN?Nbe  iName of Employee being rated ____________________________________________________________________________jj  @`B i   `o?"0@NNN?NbB j   `o?"0@NNN?NbB k   `o?"0@NNN?NbbeB l   `o?"0@NNN?NeB m   `o?"0@NNN?NbebB n   `o?"0@NNN?NeB o   `o?"0@NNN?NbbB p   `o?"0@NNN?NB q   `o?"0@NNN?NbbB r   `o?"0@NNN?NB s   `o?"0@NNN?NbbB t   `o?"0@NNN?NB u   `o?"0@NNN?Nbb B v   `o?"0@NNN?N B w   `o?"0@NNN?Nb b B x   `o?"0@NNN?N  B    `o?"0@NNN?Nb b3 B    `o?"0@NNN?N 3 B    `o?"0@NNN?Nb3 b B    `o?"0@NNN?N3  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b'B    `o?"0@NNN?N 'B    `o?"0@NNN?Nb'bB    `o?"0@NNN?N'B    `o?"0@NNN?Nbb#B    `o?"0@NNN?N#B    `o?"0@NNN?Nb#bB    `o?"0@NNN?N#B    `o?"0@NNN?N B    `o?"0@NNN?N   T ?"6@`NNN?N|t  T ?"6@`NNN?NtE  HXF Ԕ?"6@`NNN?NN  ;B-4( 2 H  0޽h ? 3___PPT10i.wPٱ+D=' = @B +g4 0N0 ff,[ 2f(   }c bF   #"^R hnhxr&ZF :   3 r ?"0@NNN?N F X   @`8   3 r@i ?"0@NNN?N F V   @`:   3 rp ?"0@NNN?NbF X   @`6   3 ry ?"0@NNN?N > T______  @`E   3 rЂ ?"0@NNN?N>  c 26. . . . is honest?  @`:   3 r ?"0@NNN?Nb> X   @`6   3 r ?"0@NNN?N > T______  @`^   3 r ?"0@NNN?N > |0 25. . . . completes work assignments on time?11  @`:   3 r̦ ?"0@NNN?Nb> X   @`6   3 rh ?"0@NNN?N * T______  @`K   3 r ?"0@NNN?N*  i 24. . . . remains on task?  @`:   3 rP¤ ?"0@NNN?Nb* X   @`6   3 rXˤ ?"0@NNN?N  * T______  @`G   3 rԤ ?"0@NNN?N * e 23. . . . is punctual?  @`:   3 rݤ ?"0@NNN?Nb * X   @`6   3 r| ?"0@NNN?N    T______  @`W   3 r\ ?"0@NNN?N   u) 22. . . . adheres to work safety code?**  @`:   3 r ?"0@NNN?Nb   X   @`6   3 r ?"0@NNN?N u   T______  @`V   3 r( ?"0@NNN?Nu   t( 21. . . . adheres to work dress code?))  @`:   3 r ?"0@NNN?Nbu   X   @`6   3 rP ?"0@NNN?N  u  T______  @`Z   3 r  ?"0@NNN?N u  x, 20. . . . maintains good work attendance?--  @`:   3 rt# ?"0@NNN?Nb u  X   @`6   3 rd: ?"0@NNN?N g   T______  @`q   3 rC ?"0@NNN?Ng   C 19. . . . correctly uses work supplies, equipment, and property?DD  @`:   3 rL ?"0@NNN?Nbg   X   @`6   3 rPO ?"0@NNN?N  g  T______  @`m   3 rxX ?"0@NNN?N g  ? 18. . . . reports illegal, unethical, or unsafe work events?@@  @`:   3 r`h ?"0@NNN?Nb g  X   @`6 !  3 rk ?"0@NNN?N k   T______  @`N "  3 rs ?"0@NNN?Nk   l 17. . . . follows procedures?!!  @`: #  3 r` ?"0@NNN?Nbk   X   @`: $  3 r ?"0@NNN?N  k  X   @`F %  3 r< ?"0@NNN?N k  dC. WORK RESPONSIBILITIES  @`7 &  3 r  ?"0@NNN?Nb k  U_______  @` ]  3 r ?"0@NNN?N   XHOW SATISFIED ARE YOU WITH THIS EMPLOYEE & ?--  @`> ^  3 r ?"0@NNN?N    \Ratings Column  @`A _  3 r ?"0@NNN?Nb   _Dimension Average  @` `  3 r0e ?"0@NNN?Nbe Responsive Employment: Level One  Employee Assessment by SupervisorXF  . @`X a  3 r إ0e0e ?"0@NNN?Nb  vAfter completing the questionnaire, review your ratings and note examples of each of the three dimensions: Supervisor Relations, Team Relations, and Work Responsibilities. Arrange a time to visit with the employee.nk      -  @` b  3 rX ?"0@NNN?N|  "3" if you are Slightly Dissatisfied "2" if you are Dissatisfied "1" if you are Completely Dissatisfied "NA" if the Question Does Not Apply   hh@` c  3 r ?"0@NNN?Nb|  "7" if you are Completely Satisfied "6" if you are Satisfied "5" if you are Slightly Satisfied "4" if you are Neither Satisfied nor Dissatisfied   hh@`B d  3 r0e0e ?"0@NNN?Nb `Assessment Questionnaire: To assist the above-named employee with continued development as a responsive employee, would you please rate each of the 26 satisfaction questions that follow using the rating scale below. Remember, you are rating this person on his/her responsiveness as an employee regarding his/her Supervisor Relations, Team Relations, and Work Responsibility Dimensions. For each question, in the column to the right, please mark a:n8      A  @`: e  # l ?"0@NNN?N  ^ Annual   @` f  3 r` ?"0@NNN?Nb  Unit ___________________________ Division ___________________________________________ Date ______________ Name of Supervisor __________________________________________________________________ Date ______________  @`= g  3 r," ?"0@NNN?N e [ 6 month  @` h  3 r# ?"0@NNN?Nbe  iName of Employee being rated ____________________________________________________________________________jj  @`B i   `o?"0@NNN?NbB j   `o?"0@NNN?NbFFB k   `o?"0@NNN?NbbeB l   `o?"0@NNN?NeB m   `o?"0@NNN?NbebB n   `o?"0@NNN?NeB o   `o?"0@NNN?NbbB p   `o?"0@NNN?NB q   `o?"0@NNN?NbbB r   `o?"0@NNN?NB s   `o?"0@NNN?NbbB t   `o?"0@NNN?NB u   `o?"0@NNN?Nbb B v   `o?"0@NNN?N B w   `o?"0@NNN?Nb bk B x   `o?"0@NNN?N k B    `o?"0@NNN?Nbk b B    `o?"0@NNN?Nk  B    `o?"0@NNN?Nb bg B    `o?"0@NNN?N g B    `o?"0@NNN?Nbg b B    `o?"0@NNN?Ng  B    `o?"0@NNN?Nb bu B    `o?"0@NNN?N u B    `o?"0@NNN?Nbu b B    `o?"0@NNN?Nu  B    `o?"0@NNN?Nb b B    `o?"0@NNN?N  B    `o?"0@NNN?Nb b*B    `o?"0@NNN?N *B    `o?"0@NNN?Nb*bB    `o?"0@NNN?N*B    `o?"0@NNN?Nbb>B    `o?"0@NNN?N>B    `o?"0@NNN?Nb>bFB    `o?"0@NNN?N>FB    `o?"0@NNN?NF FB    `o?"0@NNN?N FF  T ?"6@`NNN?N|t  T ?"6@`NNN?NtE  H9 Ԕ?"6@`NNN?NN  ;B-4( 2 H  0޽h ? 3___PPT10i.wPٱ+D=' = @B +(4 0 kc, (     H Ԕ?"6@`NNN?NN  ;B-4( 2 z :F   :F,$D  0   N?"6@`NNN?N:F|   C >A&EmployeeAssessment"`\H  0޽h ? 3e]___PPT10=.e+^_OD' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +, 4 0N0 Z"R"P*((T !(  T z  T  m,$D  0bN   T   ~N  T  B T  HDjJ?"0@NNN?NB T HDjJ?"0@NNN?NB T  HDjJ?"0@NNN?N~N    T    B  T  HDjJ?"0@NNN?N  B  T HDjJ?"0@NNN?N  B  T  HDjJ?"0@NNN?N  6N     T    B  T  HDjJ?"0@NNN?Nf f B T  HDjJ?"0@NNN?N f B T  HDjJ?"0@NNN?Nf B T HDjJ?"0@NNN?N  bN   T   ~N  T  B T  HDjJ?"0@NNN?NB T HDjJ?"0@NNN?NB T  HDjJ?"0@NNN?N~N    T    B T  HDjJ?"0@NNN?N  B T HDjJ?"0@NNN?N  B T  HDjJ?"0@NNN?N  8 T   `O?"6@`NNN?N~ u bWhat Makes Quality Happen,    ' T   `   FMonetary Compensation Benefits Space Hours Physical Surrounds Workload(G F   H8 &T H蔧?"0@NNN?N,$ 0 TMAKING WORK AND QUALITY HAPPEN( 2Z 'T H0?"0@NNN?NnU,$ 0 v@Employee Well Being, Motivation and Supervisor/Manager InfluenceA( 2A (T H\ Ԕ?"6@`NNN?NN  ;C-2( 2 H T 0޽h ? 3- % ___PPT10 .wPٱ+3Di ' = @B D$ ' = @BA?%,( < +O%,( < +D[' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*&T %(D' =-{6Bslide(fromTop)*<3<*&T D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*'T %(D' =-{6Bslide(fromTop)*<3<*'T D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*T %(D' =-o6Bwipe(up)*<3<*T +p+0+&T 0 ++0+'T 0 +4 0N0 ق`*X q(  X % X Hধ?"0@NNN?N,$ 0 A ACTION PLAN ( 2  X H Ԕ?"6@`NNN?NN  :D3( 2 4p > X  #">2 ><$D  0 ( X   `د?"0@NNN?N. X 15 Months    @`( X   `?"0@NNN?N. X 12 Months    @`' X   `pȧ?"0@NNN?N W 9 Months    @`' X   `Ч?"0@NNN?NH W 6 Months    @`'  X   `ڧ?"0@NNN?N H W 3 Months    @`   X  Z?"0@NNN?N.M > V   @`   X  Z?"0@NNN?NM .> V   @`   X  Z$?"0@NNN?NM > V   @`   X  Z?"0@NNN?NHM > V   @`  X  Z?"0@NNN?N M H> V   @`  X  Z?"0@NNN?N M > V   @` X  T?"0@NNN?NtM @> Nc.  @`  X  ZX"?"0@NNN?N.\ M  V   @`  X  Z+?"0@NNN?N\ .M  V   @`  X  ZD4?"0@NNN?N\ M  V   @`  X  Z>?"0@NNN?NH\ M  V   @`  X  ZF?"0@NNN?N \ HM  V   @`  X  ZO?"0@NNN?N \ M  V   @` X  T@X?"0@NNN?Nt\ @M  Nb.  @`  X  Z8a?"0@NNN?N.k \  V   @`  X  Zpk?"0@NNN?Nk .\  V   @`  X  ZTt?"0@NNN?Nk \  V   @`  X  Z8}?"0@NNN?NHk \  V   @`  X  Z?"0@NNN?N k H\  V   @`  X  Z?"0@NNN?N k \  V   @`  X  Z䗨?"0@NNN?N@k > V   @` X  TĠ?"0@NNN?Ntk @\  Na.  @`  X  T̩?"0@NNN?Nk t> N3.  @`  !X  Z?"0@NNN?N.z k  V   @`  "X  Zؤ?"0@NNN?Nz .k  V   @`  #X  Z(Ĩ?"0@NNN?Nz k  V   @`  $X  Z`ͨ?"0@NNN?NHz k  V   @`  %X  Z֨?"0@NNN?N z Hk  V   @`  &X  Zߨ?"0@NNN?N z k  V   @` 'X  T?"0@NNN?Ntz @k  Nc.  @`  (X  Z?"0@NNN?N. z  V   @`  )X  Z0?"0@NNN?N .z  V   @`  *X  Z?"0@NNN?N z  V   @`  +X  Z?"0@NNN?NH z  V   @`  ,X  Z?"0@NNN?N Hz  V   @`  -X  Z`?"0@NNN?N z  V   @` .X  T@(?"0@NNN?Nt @z  Nb.  @`  /X  Z1?"0@NNN?N.  V   @`  0X  ZL#?"0@NNN?N.  V   @`  1X  Z4C?"0@NNN?N  V   @`  2X  Z\L?"0@NNN?NH  V   @`  3X  ZT?"0@NNN?N H  V   @`  4X  Z]?"0@NNN?N   V   @`  5X  Zf?"0@NNN?N@ k  V   @` 6X  To?"0@NNN?Nt@  Na.  @` 7X  Tx?"0@NNN?Ntk  N2.  @`  8X  Zx?"0@NNN?N. V   @`  9X  Zs?"0@NNN?N. V   @`  :X  Zȓ?"0@NNN?N V   @`  ;X  Zp?"0@NNN?NH V   @`  X  T?"0@NNN?Nt@ Nc.  @`  ?X  Z?"0@NNN?N. V   @`  @X  Zɩ?"0@NNN?N. V   @`  AX  Z|ҩ?"0@NNN?N V   @`  BX  Z`۩?"0@NNN?NH V   @`  CX  ZD?"0@NNN?N H V   @`  DX  Z(?"0@NNN?N   V   @` EX  T,?"0@NNN?Nt@ Nb.  @`  FX  ZD?"0@NNN?N. V   @`  GX  Z?"0@NNN?N. V   @`  HX  Z ?"0@NNN?N V   @`  IX  Z?"0@NNN?NH V   @`  JX  Z#?"0@NNN?N H V   @`  KX  Z-?"0@NNN?N   V   @`  LX  Z,6?"0@NNN?N@  V   @` MX  T>?"0@NNN?Nt@ Na.  @` NX  TH?"0@NNN?Nt N1.  @`, OX   `@Q?"0@NNN?N  \Benchmarking**  @`( PX   `Z?"0@NNN?N   X Start Date    @`> QX   `c?"0@NNN?N@  n Action Effectiveness Measurement!!  @`* RX   `m?"0@NNN?Nt@ Z Action Tasks    @`3 SX   `Xo?"0@NNN?Nt cAction Goal/Objective  @`B TX  Ng  ?"0@NNN?NB UX  H1 ?"0@NNN?NB VX  H1 ?"0@NNN?NB WX  H1 ?"0@NNN?Nk k B XX  Ng  ?"0@NNN?N>>B YX  Ng  ?"0@NNN?N>B ZX  H1 ?"0@NNN?Ntt>B [X  H1 ?"0@NNN?N@@>B \X  H1 ?"0@NNN?N  >B ]X  H1 ?"0@NNN?N  >B ^X  Ng  ?"0@NNN?N>B _X  H1 ?"0@NNN?N B `X  H1 ?"0@NNN?NHH>B aX  H1 ?"0@NNN?N>B bX  H1 ?"0@NNN?N>B cX  H1 ?"0@NNN?N..>B dX  H1 ?"0@NNN?Nt@B eX  H1 ?"0@NNN?Nt@B fX  H1 ?"0@NNN?Nt @ B gX  H1 ?"0@NNN?Ntz @z B hX  H1 ?"0@NNN?Nt\ @\ B iX  H1 ?"0@NNN?NtM @M B jX  H1 ?"0@NNN?N B kX  H1 ?"0@NNN?N B lX  H1 ?"0@NNN?N  B mX  H1 ?"0@NNN?N z z B nX  H1 ?"0@NNN?N \ \ B oX  H1 ?"0@NNN?N M M , >z& pX # #" Z,$D  0 qX   fЉ?"0@NNN?Nz& YPage ____ of ____ ___________________________________ ___________________________________(HZ  @`s rX   f4?"0@NNN?Nz  Q_____________________ _____________________________ _____________________________RR  @`O sX   f?"0@NNN?N z y Organization Name: Unit Name:(   @`7 tX   f짫?"0@NNN?N>z aDate: Prepared By:   @`B uX  Zo?"0@NNN?N>zzB vX  Zo?"0@NNN?N>B wX  Zo?"0@NNN?N>z>B xX  Zo?"0@NNN?N&z&B yX  Zo?"0@NNN?Nz zB zX  Zo?"0@NNN?N B {X  Zo?"0@NNN?N zzB |X  Zo?"0@NNN?N B }X  Zo?"0@NNN?Nz&zB ~X  Zo?"0@NNN?N& X N?"0@NNN?NfrD,$  0 *What will be counted to determine the effectiveness of the Management Action **What is the target number for a given time period.0 <2 H X 0޽h ? 3  ___PPT10 .wPٱ+vD ' = @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*X %(D' =-{6Bslide(fromTop)*<3<*X D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*pX %(D' =-o6Bwipe(up)*<3<*pX D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*X %(D' =-o6Bwipe(up)*<3<*X D' =%(D@' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*X %(D' =-o6Bwipe(up)*<3<*X +p+0+X 0 ++0+X 0 +  4- 0 p*\ u(  \ =z D \  D,$D  0 \  Hȫ?"0@NNN?Nn  @JRESPONSIVE LEADERSHIP SEMINARS of Responsive Management Systems certifies that _____________________________________ has actively participated in and Successfully completed the skills-based Seminar RESPONSIVE MANAGEMENT Line-Level Leadership This Certificate of Completion is awarded the _____day of ____________, 20___.K8 <2   PC \  Z٫?"0@NNN?NP D y7Signed, ______________________________ Richard L. Baron&8 7h \  C 8A  CertificateLogo H \ 0޽h ? 3___PPT10m. "BX+CBDA' = @B D' = @BA?%,( < +O%,( < +D3' =%(%(D' =%(Dc' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*\ %(D' =-o6Bwipe(up)*<3<*\ +<4 0 `7X7*00d 6(  d Z5 r,K d # #">2 P:rrr,K,$D  0 d  Nxf?"0@NNN?N,KJB:___PPT9 <What other training topics would you like to have presented?$=nd= <P`p& d  NH?"0@NNN?N ,JB:___PPT9 How satisfied are you that you could recommend this seminar to others? Is there someone in particular whom I could contact? Name of Contact _______________________________________________________________________________________ Organization Name _____________________________________________ Phone # ________________________________ Your Name (if you feel comfortable) ______________________________________________________________________$nd <P`pF d  N?"0@NNN?Nd , JB:___PPT9 6How satisfied are you that this was a good use of your time? Comments: __________________________________________ _____________________________________________________________________________________________________$nd <P`pF d  N ?"0@NNN?N. ,d JB:___PPT9 6How satisfied are you that your questions were answered adequately? Comments: ___________________________________ _____________________________________________________________________________________________________$nd <P`pJ d  N,?"0@NNN?N,. JB:___PPT9 :How satisfied are you that you had sufficient opportunities to participate? Comments: ________________________________ _____________________________________________________________________________________________________$nd <P`p d  N%?"0@NNN?Nf,JB:___PPT9 EHow satisfied are you with your ability at this time to apply the information covered in this seminar to your work or organization? Comments: ________________________________________________________________________________ _____________________________________________________________________________________________________$FndF <P`p  d  N2?"0@NNN?N,fJB:___PPT9 MHow satisfied are you that the information provided in this seminar is sensitive to and positively responds to the differences between people? Comments: _____________________________________________________________________________ _____________________________________________________________________________________________________$NndN <P`p  d  N8?"0@NNN?NB,F>6___PPT9 HHow satisfied are you that the information provided in this seminar is relevant to the performance of your work or your organization? Comments: _______________________________________________________________________________ _____________________________________________________________________________________________________$IndI <,$L  d  NC?"0@NNN?Nrf ^1 2 3 4    dd`  d  NK?"0@NNN?Nrf ^1 2 3 4    dd`  d  N M?"0@NNN?Nr.  ^1 2 3 4    dd` d  N$^?"0@NNN?Nr. d  ^1 2 3 4    dd` d  Npg?"0@NNN?Nrd   ^1 2 3 4    dd` d  Nq?"0@NNN?Nr  ^1 2 3 4    dd` d  Nz?"0@NNN?NrK `  dd` d  N?"0@NNN?N4&,B `  dd` d  Zt?"0@NNN?Nr&4B JUsing the scale to the right, please rate each of the seven questions below. I would particularly appreciate your comments, suggestions, and observations about what you liked and didn't like in this presentation. Rating (Please circle your selection) dd` d  NL?"0@NNN?Nrz,& uOrganization __________________________________________________________ Date _______________________________________vv dd` d  N?"0@NNN?NrB ]1 2 3 4 dd`( d  N$?"0@NNN?Nr,z jSEMINAR EVALUATIONdd`B d  Bo?"0@NNN?Nr,B d  Bo?"0@NNN?NrKKB d  Bo?"0@NNN?NrrzB d  Bo?"0@NNN?N,,zB d  Bo?"0@NNN?Nrzr&B d  Bo?"0@NNN?N,z,&B d  Bo?"0@NNN?Nr&rBB d  Bo?"0@NNN?N,&,BB d  Bo?"0@NNN?NrBrB  d  Bo?"0@NNN?N,B,B !d  Bo?"0@NNN?NrrfB "d  Bo?"0@NNN?N,,fB #d  Bo?"0@NNN?NrfrB $d  Bo?"0@NNN?N,f,B %d  Bo?"0@NNN?Nrr. B &d  Bo?"0@NNN?N,,. 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