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A ,  pȜ9?InterpersonalCivility"` ,$@ 0I  ZR Ԕ?"6@ NNN?N,$  0 MTEAM PROJECT MANAGEMENT   NhW Ԕ?"6@ NNN?NQ  |$ 0H@___PPT9" 2Taxonomy of Work Project Task Activity Behavior0 " "8X2 &  fyg ?"6@ `NNN?N ,$@ 0R '  `fyg ?"6@ NNN?N#<G ,$@ 0= (  `Pe Ԕ?"6@`NNN?N< i,$@ 0 ;Scope( 2@ )  `li Ԕ?"6@`NNN?N. ni,$@ 0 >Schedule ( 2 > *  `m Ԕ?"6@`NNN?NE ` ,$D 0 <Budget( 2 , Ho Ԕ?"6@`NNN?NN  ;14a( 2 h - S 0:3 W @MMMԔ?Interpersonal Civility Times New Roman"6@ NNN?Np3N!,$@ 0H  0޽h ? 3##___PPT10#.?C_m+}HDI"' z= @B D"' = @BA?%,( < +O%,( < +D' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D ' =%(D ' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*&%(D' =-g6B fade*<3<*&D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*'%(D' =-g6B fade*<3<*'D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*(%(D' =-g6B fade*<3<*(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*)%(D' =-g6B fade*<3<*)D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<**%(D' =-g6B fade*<3<**D' =%(D^' =%(D' =4@BB#BB%()?)?D0' =.7 BBBBB5M 0.0 0.0 L -0.25 0.0 E*3>*B ppt_xB ppt_y=0BB<*&D' =4@BB#BB%()?)?D0' =.7 BBBBB5M 0.0 0.0 L -0.25 0.0 E*3>*B ppt_xB ppt_y=0BB<*'D' =A@BB#BB0B%()?)?D0' =.7 BBBBB5M 0.0 0.0 L -0.25 0.0 E*3>*B ppt_xB ppt_y=0BB<*(D' =A@BB#BB0B%()?)?D0' =.7 BBBBB5M 0.0 0.0 L -0.25 0.0 E*3>*B ppt_xB ppt_y=0BB<*)D' =A@BB#BB0B%()?)?D0' =.7 BBBBB5M 0.0 0.0 L -0.25 0.0 E*3>*B ppt_xB ppt_y=0BB<**D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*.%(D' =-g6B fade*<3<*.D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*++0+0 ++0+0 ++0+(0 ++0+)0 ++0+*0 +S< 0N0 IA (  <  N Ԕ?"6@ NNN?Ns$D 0^V___PPT980 bYour Name Your Organization Your Position Your Principal Responsibilities Your reason(s) for being here. Would you review below all the reasons that apply, and, if you feel safe, please include them in your introduction to the group. Vacation (travel, shopping) Job Seeking Learning Networking Escaping (work load, crises) Prisoner (required) Socializing Other Your Quote (The quote you selected and why that quote  caught your eye )R!  I! I8X  0 ,$  0 ^PARTICIPANT INTRODUCTION*( 2  HT Ԕ?"6@`NNN?NN  98( 2 L  3 r ԔԔ8c8c?"6@`NNN?N+ l$D  0 0 0L  3 r ԔԔ8c8c?"6@`NNN?Nw  l$D  0 0 0L  3 r ԔԔ8c8c?"6@`NNN?N*  l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?N ; l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?N  l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?N:  l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?N 9 l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?N  l$D 0 0 0   HX Ԕ?"6@ NNN?N!,$ 0 Seminar Participant: Would you provide the information listed below as you introduce yourself. Please address all the participants and speak loud enough for all to hear you. 2H  0޽h ? 3K>C>___PPT10#>.|_B+S]BD=' = @B DB=' = @BA?%,( < +O%,( < +Dy<' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<**%(D' =-g6B fade*<3<**D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<**J%(D' =-g6B fade*<3<**JD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*J%(D' =-g6B fade*<3<*JD' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*&%(D' =-g6B fade*<3<*&D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*&C%(D' =-g6B fade*<3<*&CD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*CW%(D' =-g6B fade*<3<*CWD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Wc%(D' =-g6B fade*<3<*WcD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*ci%(D' =-g6B fade*<3<*ciD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*i%(D' =-g6B fade*<3<*i+p+0+0 ++0+ 0 + < 0N0 x(  @  Nž?"0@NNN?N( ,$D 0 V Confidentiality & Respect ( 20H  0޽h ? 3s k ___PPT10K . ܜ+D ' 2= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*+'6< 0N0 &&,n$ 5&(  , l 4k k4k,$D 00T  D 4#  T B 5 ZDԔ?"0@NNN?N @@B 6  `LDԔ?"0@NNN?N  B 7  `LDԔ?"0@NNN?NDB 8  `DԔ?"0@NNN?N DB 9 ZDԔ?"0@NNN?N@@B :  `LDԔ?"0@NNN?N =  fо Ԕ? "6@`NNN?NB ?Balance( 2& >  fԾ Ԕ? "6@`NNN?N4W@ JPeople Orientation( 2' ?  fLؾ Ԕ? "6@`NNN?N k KProduct Orientation( 2 l $7 l7$,$D 0B   `DԔ? "0@NNN?NT   fܾ Ԕ? "6@`NNN?N{= ?Balance( 2B !  fLDԔ? "0@NNN?NY B %  fLDԔ? "0@NNN?NWWB (  fDԔ? "0@NNN?N v TT  D 3#  T B   `DԔ?"0@NNN?N @@B "  fLDԔ?"0@NNN?N  B $  fLDԔ?"0@NNN?NDB '  fDԔ?"0@NNN?N DB .  `DԔ?"0@NNN?N@@B 2  fLDԔ?"0@NNN?N1 a  f Ԕ? "6@`NNN?N$  UOrganizational Other Interest( 2+ b  f Ԕ? "6@`NNN?N$7C OEmployee Self-Interest( 2 z +  n + ,$D 0B   `DԔ? "0@NNN?N N 2  Z Ԕ? "6@ NNN?N;; B   fDԔ? "0@NNN?Nt  B  # lZDԔ? "0@NNN?N t [ B  # lDԔ? "0@NNN?N [tB  # lDԔ? "0@NNN?N tB   `DԔ? "0@NNN?NXNXB   `DԔ? "0@NNN?N   B   `DԔ? "0@NNN?NX X  c  f4 Ԕ? "6@`NNN?N0J ATeacher( 2  d  fX Ԕ? "6@`NNN?NJ BPersonal ( 2   e  fp Ԕ? "6@`NNN?N+   AManager( 2 " f  f Ԕ? "6@`NNN?N= s  F Professional ( 2   g  fD Ԕ? "6@`NNN?N h ] <Leader( 2Z h  f8 Ԕ? "6@`NNN?N  ,$  0 RKey Managerial Role Function( 2 m H0 Ԕ?"6@`NNN?NN  :16( 2 H  0޽h ? 3___PPT10.0G+MDR'  = @B D ' = @BA?%,( < +O%,( < +D' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*h%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*hD' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*hD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*n%(D' =-g6B fade*<3<*nD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*l%(D' =-g6B fade*<3<*lD' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*k%(D' =-g6B fade*<3<*k+8+0+h0 ++< 0N0    F (  P  Nd Ԕ?"6@ NNN?NP 7,$  0 `,RECEIVING OR REQUESTING FEEDBACK/INFORMATION- -  Nh Ԕ?"6@ NNN?Npbt$@ 0@8___PPT9 z,Provide Eye Contact* with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Provide Acknowledgment Behavior (Not Necessarily Agreement). Avoid Interrupting or Excuse-Making. Define Who Is Doing What or Not Doing What That Is Creating a Concern (Do Not Try to Solve It).-! -8X  N " Ԕ?"6@ NNN?N ,$ 0 *Although direct eye contact was observed being used by individuals of varying backgrounds, gender, cultures, and ethnicity, the phrase throughout this series is meant to indicate a generic representation of "eye" use and head orientation during an interaction. Awareness and respect for differences between peoples are important to both effectiveness and relationship development with the work team.  L  3 r ԔԔXX?"6@`NNN?N`@l$D 0 0 0L   3 r ԔԔXX?"6@`NNN?N@l$D 0 0 0L   3 r ԔԔXX?"6@`NNN?Na@l$D  0 0 0L   3 r ԔԔXX?"6@`NNN?N@tl$D  0 0 0  H`- Ԕ?"6@`NNN?NN  :17( 2 H  0޽h ? 3]U___PPT105.f+~aD' = @B DT' = @BA?%,( < +O%,( < +D' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*k%(D' =-g6B fade*<3<*kD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*k%(D' =-g6B fade*<3<*kD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +p+0+0 ++0+0 +R< 0N0 %% (l%(  P  N= Ԕ?"6@ NNN?N ,$  0 `,RECEIVING OR REQUESTING FEEDBACK/INFORMATION- -_  NB Ԕ?"6@ NNN?N,$D  0 o;Attempting to Solve Performance Problems Percent Occurrence< <  H@ Ԕ?"6@`NNN?NN  ;17a( 2 z  C ,$D 0B D BD?"0@NNN?NB E BD?"0@NNN?NB FB BD?"0@NNN?N""B GB BD?"0@NNN?NB HB BD?"0@NNN?N  B IB BD?"0@NNN?Nj j B JB BD?"0@NNN?NP P B KB BD?"0@NNN?N6 6 B LB BD?"0@NNN?N M TM?"0@NNN?N 8100%  N T@R?"0@NNN?N<w^ 780%  O ThV?"0@NNN?N<D+  760%  P TY?"0@NNN?N<   740%  Q T]?"0@NNN?N<   720%  R T$a?"0@NNN?N<   710% B SB BD?"0@NNN?NB TB BD?"0@NNN?NB UB BD?"0@NNN?NB VB BD?"0@NNN?N   W Te?"0@NNN?N<x 790%  X T|i?"0@NNN?N<^E 770%  Y Tl?"0@NNN?N<*   750%  Z Tp?"0@NNN?N<   730%  ^  `fv @?"6@ `NNN?N ,$D  0 _  `fv @?"6@ `NNN?N ,$D   07 a T`u?"0@NNN?N ,$  0 GAdequate Data 17%  d  `v @?"6@ `NNN?N{ ,$D  09 e Tv?"0@NNN?N`& ,$  0 IInadequate Data 14%  f  `v @?"6@ `NNN?N{  ,$D  07 g Thn?"0@NNN?N   ,$ 0 GAdequate Data 83% 9 h Tl}?"0@NNN?Nk  ,$ 0 IInadequate Data 80% ; i T?"0@NNN?N8 ,$ 0 KTechnical Performance ? j T?"0@NNN?N8 ,$  0 OInterpersonal Performance % k H Ԕ?"6@ NNN?N8x p,$  0 ;97%( 2% l Hؑ Ԕ?"6@ NNN?N Jp,$ 0 ;97%( 2H  0޽h ? 3_,W,___PPT107,.i+mD*' = @B D)' = @BA?%,( < +O%,( < +D ' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(Dc' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*C%(D' =-g6B fade*<3<*CD' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*i%(D' =-g6B fade*<3<*iD7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*^%(D' =-s6Bwipe(down)*<3<*^D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*g%(D' =-g6B fade*<3<*gD' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*d%(D' =-s6Bwipe(down)*<3<*dD' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*e%(D' =-g6B fade*<3<*eD' =%(dD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*k%(D' =-g6B fade*<3<*kD' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-g6B fade*<3<*jD7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*_%(D' =-s6Bwipe(down)*<3<*_D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*a%(D' =-g6B fade*<3<*aD' =%(D7' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*f%(D' =-s6Bwipe(down)*<3<*fD' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*h%(D' =-g6B fade*<3<*hD' =%(XD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*l%(D' =-g6B fade*<3<*l++0+0 ++0+a0 ++0+e0 ++0+g0 ++0+h0 ++0+i0 ++0+j0 ++0+k0 ++0+l0 +")< 0N0 0 (    N Ԕ?"6@ NNN?NP 7 `,RECEIVING OR REQUESTING FEEDBACK/INFORMATION- -  N Ԕ?"6@ NNN?Npp t$@ 0@8___PPT9 DProvide Eye Contact* with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Provide Acknowledgment Behavior (Not Necessarily Agreement). Avoid Interrupting or Excuse-Making. Define Who Is Doing What or Not Doing What That Is Creating a Concern (Do Not Try to Solve It). Provide Appreciation to the Person for Sharing His/Her Feelings and Observations (Both Content and Process). Summarize the Feedback (What Has Been Occurring, What the Person Would Like to See Occur). Request Additional Feedback. Suggest and Negotiate a Follow-Up with the Person.E! E8X  N Ԕ?"6@ NNN?N  *Although direct eye contact was observed being used by individuals of varying backgrounds, gender, cultures, and ethnicity, the phrase throughout this series is meant to indicate a generic representation of "eye" use and head orientation during an interaction. Awareness and respect for differences between peoples are important to both effectiveness and relationship development with the work team.     3 r ԔԔXX?"6@`NNN?N`@@ 0 0   3 r ԔԔXX?"6@`NNN?N@@ 0 0   3 r ԔԔXX?"6@`NNN?Na@@ 0 0   3 r ԔԔXX?"6@`NNN?N@t@ 0 0L   3 r ԔԔXX?"6@`NNN?Nl@l$D 0 0 0L   3 r ԔԔXX?"6@`NNN?N@! l$D 0 0 0L   3 r ԔԔXX?"6@`NNN?N @ l$D 0 0 0F   # l ԔX s?"6@`NNN?N @, l$D  0 0 0   HX Ԕ?"6@`NNN?NN  :17( 2 H  0޽h ? 3___PPT10.f+w%oD^' 2= @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*E%(D' =-g6B fade*<3<*ED+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +]9< 0N0   @q (    N Ԕ?"6@ NNN?N<p p$D 0<4___PPT9 H___ Unavailable for assistance. ___ Not enough Positive Feedback ___ My religion doesn t permit working with women ___ Sexual harassment ___ This is not the kind of work I was hired to do ___ I will not work with... ___ (New Leader) Let me tell you who does what around here ___ When do I get to go to training? ___ Co-worker acting like they are the supervisor ___ Isms (Negative Outcome due to difference  Micro-aggressions) ___ I have too much work! ___ Receiving job assignments via co-workers/clerical staff ___ How come you like ________ more than me? ___ You ve really changed since becoming a supervisor! ___ I need a supervisor/manager that knows what they re doing! 8Xs  NT Ԕ?"6@ NNN?N ,$D  0 MRECEIVING OR REQUESTING INFORMATION OR FEEDBACK Common Situations ExperiencedN N  Hh Ԕ?"6@`NNN?NN  :18( 2 H  0޽h ? 3 //___PPT10..#6K+M&PD.' = @B Ds.' = @BA?%,( < +O%,( < +D-' =%(%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*0D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*0D' =%(D?' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0N%(D' =-{6Bslide(fromTop)*<3<*0NDu&' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* A%(D' =-g6B fade*<3<* AD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*As%(D' =-g6B fade*<3<*AsD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*s%(D' =-g6B fade*<3<*sD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*8%(D' =-g6B fade*<3<*8D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*8j%(D' =-g6B fade*<3<*8jD' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-g6B fade*<3<*jD' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*/%(D' =-g6B fade*<3<*/D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*/f%(D' =-g6B fade*<3<*/fD' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*f%(D' =-g6B fade*<3<*f+;< 0N0  } P (  s  N Ԕ?"6@ NNN?N ,$D  0 MRECEIVING OR REQUESTING INFORMATION OR FEEDBACK Common Situations ExperiencedN Nj  N Ԕ?"6@ NNN?N:t$D 0@8___PPT9 2___ I m tired of doing __________ s work! ___ What are you going to do about ___________? ___ Somebody is in my parking slot again! ___ I feel left out! ___ Would you talk to ____________ about _________? ___ We ve had new managers before. You re just passing through, so don t come in here and start changing things around! ___ I ve got too many people telling me what to do! ___ How do you expect me to do my work if I don t have ______________? ___ You better watch out for _____________. ___ The performance review system under-represents the positive contributions I make. ___ People are borrowing things and not returning them. ___ I thought you ought to know _______________________. ___ I have a problem with ______________________. ___ I really don t think I should have to __________________. ___ I need to talk with you about one of your __________________.s! s8X  H,! Ԕ?"6@`NNN?NN  :18( 2 H  0޽h ? 3 //___PPT10..#6K+D.' = @B Ds.' = @BA?%,( < +O%,( < +D-' =%(%(D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*0%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*0D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*0D' =%(D?' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*0N%(D' =-{6Bslide(fromTop)*<3<*0NDu&' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<**%(D' =-g6B fade*<3<**D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<**Z%(D' =-g6B fade*<3<**ZD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Z%(D' =-g6B fade*<3<*ZD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L%(D' =-g6B fade*<3<*LD' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*L%(D' =-g6B fade*<3<*LD' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-g6B fade*<3<*PD' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*P%(D' =-g6B fade*<3<*PD' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*1%(D' =-g6B fade*<3<*1D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*1s%(D' =-g6B fade*<3<*1s+%< 0N0 $` (    N/ Ԕ?"6@ NNN?NP 7 `,RECEIVING OR REQUESTING FEEDBACK/INFORMATION- -  N4 Ԕ?"6@ NNN?Npp H@8___PPT9 DProvide Eye Contact* with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Provide Acknowledgment Behavior (Not Necessarily Agreement). Avoid Interrupting or Excuse-Making. Define Who Is Doing What or Not Doing What That Is Creating a Concern (Do Not Try to Solve It). Provide Appreciation to the Person for Sharing His/Her Feelings and Observations (Both Content and Process). Summarize the Feedback (What Has Been Occurring, What the Person Would Like to See Occur). Request Additional Feedback. Suggest and Negotiate a Follow-Up with the Person.E! E8X  NC Ԕ?"6@ NNN?N  *Although direct eye contact was observed being used by individuals of varying backgrounds, gender, cultures, and ethnicity, the phrase throughout this series is meant to indicate a generic representation of "eye" use and head orientation during an interaction. Awareness and respect for differences between peoples are important to both effectiveness and relationship development with the work team.     3 r ԔԔXX?"6@`NNN?N`@@ 0 0   3 r ԔԔXX?"6@`NNN?N@@ 0 0   3 r ԔԔXX?"6@`NNN?Na@@ 0 0   3 r ԔԔXX?"6@`NNN?N@t@ 0 0    3 r ԔԔXX?"6@`NNN?Nl@@ 0 0    3 r ԔԔXX?"6@`NNN?N@! @ 0 0    3 r ԔԔXX?"6@`NNN?N @ @ 0 0   # l ԔX s?"6@`NNN?N @, @ 0 0   HDP Ԕ?"6@`NNN?NN  :17( 2 H  0޽h ? 3___PPT10i.f+D=' 2= @B +8&< 0N0 7%/%p,,x$(  xF 4k x 4k0T  D x# T B x ZDԔ?"0@NNN?N @@B x  `LDԔ?"0@NNN?N  B x  `LDԔ?"0@NNN?NDB x  `DԔ?"0@NNN?N DB x ZDԔ?"0@NNN?N@@B  x  `LDԔ?"0@NNN?N  x  `hX Ԕ?"6@`NNN?NB ?Balance( 2   x  `\ Ԕ?"6@`NNN?N4W@ JPeople Orientation( 2!  x  `l` Ԕ?"6@`NNN?N k KProduct Orientation( 2= F $7  x 7$B x ZDԔ?"0@NNN?NT x  `d Ԕ?"6@`NNN?N{= ?Balance( 2B x  `LDԔ?"0@NNN?NY B x  `LDԔ?"0@NNN?NWWB x  `DԔ?"0@NNN?N v 0T  D x# T B x ZDԔ?"0@NNN?N @@B x  `LDԔ?"0@NNN?N  B x  `LDԔ?"0@NNN?NDB x  `DԔ?"0@NNN?N DB x ZDԔ?"0@NNN?N@@B x  `LDԔ?"0@NNN?N+ x  `|k Ԕ?"6@`NNN?N$  UOrganizational Other Interest( 2% x  `p Ԕ?"6@`NNN?N$7C OEmployee Self-Interest( 2. F +  x + B x ZDԔ?"0@NNN?N N 2 x T Ԕ?"6@ NNN?N;; B x  `DԔ?"0@NNN?Nt  B  x  fZDԔ?"0@NNN?N t [ B !x  fDԔ?"0@NNN?N [tB "x  fDԔ?"0@NNN?N tB #x ZDԔ?"0@NNN?NXNXB $x ZDԔ?"0@NNN?N   B %x ZDԔ?"0@NNN?NX X  &x  `v Ԕ?"6@`NNN?N0J ATeacher( 2  'x  `Tz Ԕ?"6@`NNN?NJ BPersonal ( 2   (x  `t~ Ԕ?"6@`NNN?N+   AManager( 2  )x  ` Ԕ?"6@`NNN?N= s  F Professional ( 2   *x  `| Ԕ?"6@`NNN?N h ] <Leader( 2  +x  `P Ԕ?"6@`NNN?N   RKey Managerial Role Function( 2 ,x H\ Ԕ?"6@`NNN?NN  :16( 2 H x 0޽h ? 3___PPT10i.0G+D=' 2= @B +$@< 0N0 ' (    N Ԕ?"6@ NNN?N@@ t$@ 0@8___PPT9 bProvide Eye Contact with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Request to Speak with the Person. Identify the Context and Describe the Specific Behavior for Which You Are Acknowledging Error. Acknowledge the Error (Politely Refuse Offers to Let You "Off the Hook"). If a Solution is Not Readily Apparent, Offer a Possible solution to Prevent Reoccurrence. Request Additional Feedback. Provide an Appreciation Statement. Suggest a Follow-Up With the Person (Or Proceed to Problem Analysis).! 8XE  Z  Ԕ?"6@ NNN?N ,$  0 IACKNOWLEDGING ERROR L  3 r ԔԔ8c8c?"6@`NNN?N_l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?NWl$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?Nel$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N_l$D  0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N l$D  0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N s l$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N ! l$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?Np  l$D 0 0 0  H Ԕ?"6@`NNN?NN  :19( 2 H  0޽h ? 3..___PPT10e..$+ D.' = @B D-' = @BA?%,( < +O%,( < +DY ' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-g6B fade*<3<*jD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-g6B fade*<3<*jD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*5%(D' =-g6B fade*<3<*5D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*5%(D' =-g6B fade*<3<*5D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*+8+0+0 +8&< 0N0 7%/%,,|$(  |F 4k | 4k0T  D |# T B | ZDԔ?"0@NNN?N @@B |  `LDԔ?"0@NNN?N  B |  `LDԔ?"0@NNN?NDB |  `DԔ?"0@NNN?N DB | ZDԔ?"0@NNN?N@@B  |  `LDԔ?"0@NNN?N  |  ` Ԕ?"6@`NNN?NB ?Balance( 2   |  ` Ԕ?"6@`NNN?N4W@ JPeople Orientation( 2!  |  `H Ԕ?"6@`NNN?N k KProduct Orientation( 2= F $7  | 7$B | ZDԔ?"0@NNN?NT |  ` Ԕ?"6@`NNN?N{= ?Balance( 2B |  `LDԔ?"0@NNN?NY B |  `LDԔ?"0@NNN?NWWB |  `DԔ?"0@NNN?N v 0T  D |# T B | ZDԔ?"0@NNN?N @@B |  `LDԔ?"0@NNN?N  B |  `LDԔ?"0@NNN?NDB |  `DԔ?"0@NNN?N DB | ZDԔ?"0@NNN?N@@B |  `LDԔ?"0@NNN?N+ |  `  Ԕ?"6@`NNN?N$  UOrganizational Other Interest( 2% |  ` Ԕ?"6@`NNN?N$7C OEmployee Self-Interest( 2. F +  | + B | ZDԔ?"0@NNN?N N 2 | T Ԕ?"6@ NNN?N;; B |  `DԔ?"0@NNN?Nt  B  |  fZDԔ?"0@NNN?N t [ B !|  fDԔ?"0@NNN?N [tB "|  fDԔ?"0@NNN?N tB #| ZDԔ?"0@NNN?NXNXB $| ZDԔ?"0@NNN?N   B %| ZDԔ?"0@NNN?NX X  &|  ` Ԕ?"6@`NNN?N0J ATeacher( 2  '|  ` Ԕ?"6@`NNN?NJ BPersonal ( 2   (|  ` Ԕ?"6@`NNN?N+   AManager( 2  )|  ` Ԕ?"6@`NNN?N= s  F Professional ( 2   *|  ` Ԕ?"6@`NNN?N h ] <Leader( 2  +|  ` Ԕ?"6@`NNN?N   RKey Managerial Role Function( 2 ,| H\ Ԕ?"6@`NNN?NN  :16( 2 H | 0޽h ? 3___PPT10i.0G+D=' 2= @B +eI< 0N0 *"(  l v  v ,$D 0B  ZDԔ?"0@NNN?Nv B   `DԔ?"0@NNN?NB  ZD ?"0@NNN?N,$@ 0B   ZD ?"0@NNN?N6 ,$@ 0B   ZD ?"0@NNN?N,$@ 0B   ZD ?"0@NNN?N6,$@  0H    ` Ԕ?"6@`NNN?N ,$  0 F Time Horizon ( 2 C    `d Ԕ?"6@`NNN?N p ,$ 0 A 1-2 Years ( 2 C   ` Ԕ?"6@`NNN?N [ ,$  0 A 1-2 Weeks ( 2 D   `D  Ԕ?"6@`NNN?N` ,$ 0 B 1-2 Months ( 2 B   ` Ԕ?"6@`NNN?N  ,$  0 @1-2 Days ( 2 [   ` Ԕ?"6@`NNN?NcD,$ 0 YPositive Impact (+)*( 2[   `  Ԕ?"6@`NNN?N D ,$ 0 YNegative Impact (-)*( 2~   ` Ԕ?"6@`NNN?NDC ,$ 0 |*Self Impact (Person/s you are speaking to)6+( 2  l {   {,$D  0d  N# Ԕ?"6@ NNN?N  jConsumer/Customer, Shareholder/Stakeholder, Coworker/Colleague, Supervisor/Manager, Community/Nation/Worldk k (   ``  Ԕ?"6@`NNN?N{ " R Other Impact* ( 2 l v59 5v9,$@ 0(   `- Ԕ?"6@`NNN?Nv5 R Other Impact* ( 2 d  N 2 Ԕ?"6@ NNN?N?9 jConsumer/Customer, Shareholder/Stakeholder, Coworker/Colleague, Supervisor/Manager, Community/Nation/Worldk k O  NX7 Ԕ?"6@ NNN?N,$  0 _)IMPACT ANALYSIS AND DEVELOPING RATIONALES* *M  Z; Ԕ?"6@ NNN?N3M,$ 0 QImpact Analysis Variables   Ht@ Ԕ?"6@`NNN?NN  :21( 2 H  0޽h ? 3--___PPT10-.r+e1D,' ?= @B D,' = @BA?%,( < +O%,( < +DG' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*Ds' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* ++0+0 ++0+0 ++0+0 + < 0N0  q(   VF { @    {@   N] Ԕ?"6@ NNN?N @ .      `Ha Ԕ?"6@`NNN?N{ " 0( 2VF v5   5v    `e Ԕ?"6@`NNN?Nv5 0( 2   Nh Ԕ?"6@ NNN?N? .    N(k Ԕ?"6@ NNN?N _)IMPACT ANALYSIS AND DEVELOPING RATIONALES* *  Ho Ԕ?"6@`NNN?NN  :21( 2 b  Hn?")_  Few, if any, can be motivators of others but& we all can be educators.4G ) (,H  0޽h ? 3___PPT10i.r+D=' 2= @B +%< 0N0    { (    Nz Ԕ?"6@ NNN?Nt$@ 0@8___PPT9 bProvide Eye Contact with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Identify the Context and Specifically Describe the Desired Performance, Using a Praise Format. Provide Rationales for the Desired Performance. Provide an "Offer of Help".! 8XY  N Ԕ?"6@ NNN?N ,$  0 i3PROVIDING POSITIVE PERFORMANCE FEEDBACK/INFORMATION4 4L  3 r ԔԔ8c8c?"6@`NNN?Npl$D 0 0 0L  3 r ԔԔ8c8c?"6@`NNN?Npyl$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?Nspl$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N"pl$D  0 0 0   Hx Ԕ?"6@`NNN?NN  :25( 2 H  0޽h ? 35-___PPT10 .uhM++B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-g6B fade*<3<*jD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*j%(D' =-g6B fade*<3<*jD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +8+0+0 +8&< 0N0 7%/%,,$(  F 4k  4k0T  D # T B  ZDԔ?"0@NNN?N @@B   `LDԔ?"0@NNN?N  B   `LDԔ?"0@NNN?NDB   `DԔ?"0@NNN?N DB  ZDԔ?"0@NNN?N@@B    `LDԔ?"0@NNN?N    `Ƞ Ԕ?"6@`NNN?NB ?Balance( 2     `  Ԕ?"6@`NNN?N4W@ JPeople Orientation( 2!    `d Ԕ?"6@`NNN?N k KProduct Orientation( 2= F $7   7$B  ZDԔ?"0@NNN?NT   `ܬ Ԕ?"6@`NNN?N{= ?Balance( 2B   `LDԔ?"0@NNN?NY B   `LDԔ?"0@NNN?NWWB   `DԔ?"0@NNN?N v 0T  D # T B  ZDԔ?"0@NNN?N @@B   `LDԔ?"0@NNN?N  B   `LDԔ?"0@NNN?NDB   `DԔ?"0@NNN?N DB  ZDԔ?"0@NNN?N@@B   `LDԔ?"0@NNN?N+   ` Ԕ?"6@`NNN?N$  UOrganizational Other Interest( 2%   ` Ԕ?"6@`NNN?N$7C OEmployee Self-Interest( 2. F +   + B  ZDԔ?"0@NNN?N N 2  T Ԕ?"6@ NNN?N;; B   `DԔ?"0@NNN?Nt  B    fZDԔ?"0@NNN?N t [ B !  fDԔ?"0@NNN?N [tB "  fDԔ?"0@NNN?N tB # ZDԔ?"0@NNN?NXNXB $ ZDԔ?"0@NNN?N   B % ZDԔ?"0@NNN?NX X  &  `@ Ԕ?"6@`NNN?N0J ATeacher( 2  '  `\ Ԕ?"6@`NNN?NJ BPersonal ( 2   (  `0 Ԕ?"6@`NNN?N+   AManager( 2  )  ` Ԕ?"6@`NNN?N= s  F Professional ( 2   *  ` Ԕ?"6@`NNN?N h ] <Leader( 2  +  `p Ԕ?"6@`NNN?N   RKey Managerial Role Function( 2 , H Ԕ?"6@`NNN?NN  :16( 2 H  0޽h ? 3___PPT10i.0G+D=' 2= @B +,< 0N0    H  (  H S H Nt Ԕ?"6@ NNN?Np" t$@ 0@8___PPT9 Provide Eye Contact with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Request to Speak with the Person. Identify the "Context" and "Content" of the Performance Concern or State the Information to Be Shared. If There Is Any Doubt as to Clarity, Request Understanding by the Person of the Context and the Specific Performance Behavior. Provide Rationales for the Performance Concern or Information Shared.2!   8Xg H N Ԕ?"6@ NNN?N ,$  0 wAPROVIDING NEGATIVE PERFORMANCE FEEDBACK/JOB DIRECTION/INFORMATIONB BL H 3 r ԔԔ8c8c?"6@`NNN?N@l$D 0 0 0L H 3 r ԔԔ8c8c?"6@`NNN?N@wl$D 0 0 0L H 3 r ԔԔ8c8c?"6@`NNN?N@%l$D 0 0 0L H 3 r ԔԔ8c8c?"6@`NNN?N@l$D  0 0 0L H 3 r ԔԔ8c8c?"6@`NNN?Ny @ l$D  0 0 0  H H Ԕ?"6@`NNN?NN  :26( 2 H H 0޽h ? 3KC___PPT10#.vPV+ lD' = @B Dz' = @BA?%,( < +O%,( < +DY ' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*H D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*H D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H j%(D' =-g6B fade*<3<*H jD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =-g6B fade*<3<*H D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H j%(D' =-g6B fade*<3<*H jD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =-g6B fade*<3<*H D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =-g6B fade*<3<*H D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =-g6B fade*<3<*H D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H r%(D' =-g6B fade*<3<*H rD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =-g6B fade*<3<*H D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H r%(D' =-g6B fade*<3<*H rD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H %(D' =-g6B fade*<3<*H +8+0+H 0 +< 0N0 p(  F v   v B  ZDԔ?"0@NNN?Nv B   `DԔ?"0@NNN?NB  ZD ?"0@NNN?NB  ZD ?"0@NNN?N6 B  ZD ?"0@NNN?NB  ZD ?"0@NNN?N6    `4 Ԕ?"6@`NNN?N  F Time Horizon ( 2     `  Ԕ?"6@`NNN?N p  A 1-2 Years ( 2     `  Ԕ?"6@`NNN?N [  A 1-2 Weeks ( 2     ` Ԕ?"6@`NNN?N`  B 1-2 Months ( 2     ` Ԕ?"6@`NNN?N   @1-2 Days ( 2 '   ` Ԕ?"6@`NNN?NcD YPositive Impact (+)*( 2'   `, Ԕ?"6@`NNN?N D  YNegative Impact (-)*( 2J   `8" Ԕ?"6@`NNN?NDC  |*Self Impact (Person/s you are speaking to)6+( 2  F {    {d  N' Ԕ?"6@ NNN?N  jConsumer/Customer, Shareholder/Stakeholder, Coworker/Colleague, Supervisor/Manager, Community/Nation/Worldk k (   `\- Ԕ?"6@`NNN?N{ " R Other Impact* ( 2 F v59  5v9(   `1 Ԕ?"6@`NNN?Nv5 R Other Impact* ( 2 d  NL6 Ԕ?"6@ NNN?N?9 jConsumer/Customer, Shareholder/Stakeholder, Coworker/Colleague, Supervisor/Manager, Community/Nation/Worldk k   N: Ԕ?"6@ NNN?N _)IMPACT ANALYSIS AND DEVELOPING RATIONALES* *  Z@? Ԕ?"6@ NNN?N3M QImpact Analysis Variables   H@D Ԕ?"6@`NNN?NN  :21( 2 H  0޽h ? 3___PPT10i.r+D=' 2= @B + < 0N0 P q(   VF { @    {@   N+B#style.visibility<*D %(D' =-g6B fade*<3<*D D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* D %(D' =-g6B fade*<3<* D D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D %(D' =-g6B fade*<3<*D D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* D %(D' =-g6B fade*<3<* D D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D 3%(D' =-g6B fade*<3<*D 3D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* D %(D' =-g6B fade*<3<* D D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D 3V%(D' =-g6B fade*<3<*D 3VD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* D %(D' =-g6B fade*<3<* D +< 0N0 1)  (  R"   # ld?"6@ NNN?NO `P ,$D  0 D EXCELLENCE   W"   3 r0d?"6@ NNN?NM% ,$D  0 C EFFECTIVE    `P # ,LCM % ,$D 0"  Zd?"6@ NNN?N`P\  C ,ARMS-Logo1,W"   3 rИd?"6@ NNN?Nx  P ,$D 0 C DIVERSITY   U"   3 riFHd?"6@ NNN?NM % ,$D 0 ARESPECT R"   3 r(07(d?"6@ NNN?Nx}P ,$D 0 >TEAM U"  3 rGԟd?"6@ NNN?N & ,$D 0 AQUALITY  `P # xPQP ,$D 0"   `d?"6@ NNN?N`Pb  S 2ARMS-Logo1,  Nd?"0@NNN?N,$ 0 Catalyst: Think Improvement for Line-Level Leaders INTERACTIVE EXERCISES TO STRENGTHEN ORGANIZATIONAL THINKING AND COMMUNICATION( 5N  0A;,$  0 t: Where Theory Meets the Road ( 2  H Ԕ?"6@`NNN?NN  ;26a( 2 H  0޽h ? 3___PPT10ԣ. Z+aXD' = @B D' = @BA?%,( < +O%,( < +Dڠ' =%(%(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' D=-s6Bwipe(down)*<3<*%(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<*%(D' =mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<*%(D' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<*%(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<*%(,D' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<*%(xD' =0l9 BBBpB*<3<*%(D' =0l9 BBBB*<3<*%())?D' =0l9 BBBB*<3<*%( D' =0l9 BBBB*<3<*%(:))?D' =0l9 BBBB*<3<*%(jD' =0l9 BBBB*<3<*%())?D' =0l9 BBBB*<3<*%(D' =0l9 BBBB*<3<*%(*))?Dh' =%( D' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<*%(D' "=-s6Bwipe(down)*<3<*%(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<*%(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<*%(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<*%(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<*%(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<*%(<D'  =0l9 BBBpB*<3<*%(ED' S=0l9 BBBB*<3<*%(R))?D'  =0l9 BBBB*<3<*%(D' S=0l9 BBBB*<3<*%())?D'  =0l9 BBBB*<3<*%(5D' S=0l9 BBBB*<3<*%(B))?D'  =0l9 BBBB*<3<*%(D' S=0l9 BBBB*<3<*%())?Dh' =%(D' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<* %(D' "=-s6Bwipe(down)*<3<* %(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<* %(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<* %(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<* %(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<* %(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<* %(<D'  =0l9 BBBpB*<3<* %(ED' S=0l9 BBBB*<3<* %(R))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D'  =0l9 BBBB*<3<* %(5D' S=0l9 BBBB*<3<* %(B))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?Dh' =%(D' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<* %(D' "=-s6Bwipe(down)*<3<* %(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<* %(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<* %(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<* %(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<* %(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<* %(<D'  =0l9 BBBpB*<3<* %(ED' S=0l9 BBBB*<3<* %(R))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D'  =0l9 BBBB*<3<* %(5D' S=0l9 BBBB*<3<* %(B))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?Dh' =%(pD' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<* %(D' "=-s6Bwipe(down)*<3<* %(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<* %(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<* %(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<* %(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<* %(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<* %(<D'  =0l9 BBBpB*<3<* %(ED' S=0l9 BBBB*<3<* %(R))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D'  =0l9 BBBB*<3<* %(5D' S=0l9 BBBB*<3<* %(B))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D[' =%(XD' =4@BBBB%())))?D' =1:Bvisible*o3>+B#style.visibility<*%(D' "=-s6Bwipe(down)*<3<*%(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<*%(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<*%(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<*%(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<*%(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<*%(<D'  =0l9 BBBpB*<3<*%(ED' S=0l9 BBBB*<3<*%(R))?D'  =0l9 BBBB*<3<*%(D' S=0l9 BBBB*<3<*%())?D'  =0l9 BBBB*<3<*%(5D' S=0l9 BBBB*<3<*%(B))?D'  =0l9 BBBB*<3<*%(D' S=0l9 BBBB*<3<*%())?Dh' =%(@D' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<* %(D' "=-s6Bwipe(down)*<3<* %(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<* %(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<* %(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<* %(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<* %(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<* %(<D'  =0l9 BBBpB*<3<* %(ED' S=0l9 BBBB*<3<* %(R))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D'  =0l9 BBBB*<3<* %(5D' S=0l9 BBBB*<3<* %(B))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?Dh' =%((#D' =A@BBBB0B%())))?D' =1:Bvisible*o3>+B#style.visibility<* %(D' "=-s6Bwipe(down)*<3<* %(D' =eB]0,0; 0.14,0.36; 0.43,0.73; 0.71,0.91; 1.0,1.0+4 8?fCB#ppt_x-0.25BCB#ppt_xB*Y3>B ppt_x<* %(D' L=mBe0.0,0.0; 0.25,0.07; 0.50,0.2; 0.75,0.467; 1.0,1.0+4 8?lCB?B'#ppt_y-sin(pi*$)/3CB?B*Y3>B ppt_y<* %(D' L=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?lCBB'#ppt_y-sin(pi*$)/9CB?B*Y3>B ppt_y<* %(LD' =B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/27CB?B*Y3>B ppt_y<* %(D' R=B0, 0; 0.125,0.2665; 0.25,0.4; 0.375,0.465; 0.5,0.5; 0.625,0.535; 0.75,0.6; 0.875,0.7335; 1,1+4 8?nCBB)#ppt_y-sin(pi*$)/81CB?B*Y3>B ppt_y<* %(<D'  =0l9 BBBpB*<3<* %(ED' S=0l9 BBBB*<3<* %(R))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D'  =0l9 BBBB*<3<* %(5D' S=0l9 BBBB*<3<* %(B))?D'  =0l9 BBBB*<3<* %(D' S=0l9 BBBB*<3<* %())?D' =%('D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 ++0+0 ++0+0 ++0+0 +:!< 0N0 ) !   (  :z    ;Ng ,$D 0R  3 rd?"6@ `NNN?N  R  C xͮOd?"6@ `NNN?N R  C x<d?"6@ `NNN?N4  2  S ~vd @jJ?"6@ `NNN?N%W "  H4?"0@NNN?N^ E,$ 0 >Behaving ( 2 !  Hx?"0@NNN?N {,$ 0 =Feeling( 2"   Hp?"0@NNN?N 0,$ 0 >Thinking ( 2 #   H?"0@NNN?Nm T ,$ 0 ?Focus( 2S   Zl?"0@NNN?N,$  0 ]'PROVIDING NEGATIVE PERFORMANCE FEEDBACK( (D   Z<?"0@NNN?N,$ 0 NConversation Topic Focus    H4 Ԕ?"6@`NNN?NN :28( 2 H  0޽h ? 3___PPT10y.T(+fD' = @B D' = @BA?%,( < +O%,( < +D' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =%( D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =%( D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(+P+0+0 ++0+0 ++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 ++< 0N0 M E   (   Q   N?"0@NNN?N ,$  0 g3ELEMENTS OF EFFECTIVE NEGATIVE PERFORMANCE FEEDBACK4 4   N?"0@NNN?NP f t$@ 0@8___PPT9 ~0Prepare Practice Positive Persistent Patient1! 18XL   3 r ԔԔ8c8c?"6@`NNN?N l$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N Ll$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?NH l$D 0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N l$D  0 0 0L   3 r ԔԔ8c8c?"6@`NNN?N U l$D  0 0 0   H$ Ԕ?"6@`NNN?NN :27( 2 H   0޽h ? 3KC___PPT10#._d+2CXD' = @B Dz' = @BA?%,( < +O%,( < +DY ' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*  %(D' =-g6B fade*<3<*  D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*  %(D' =-g6B fade*<3<*  D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* )%(D' =-g6B fade*<3<* )D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* )1%(D' =-g6B fade*<3<* )1D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +8+0+ 0 +%?< 0N0 3 305=(2(  (.z MF =( MF,$D 0z ( 6A ??MF   ( Z#?"6@`NNN?N#43& JExpected Performance   ( Z(?"6@`NNN?N# 3  EError Tolerance B  ( ND8c?"0@NNN?N`s B  ( ND8c?"0@NNN?N s B ( TD8c?"0@NNN?N@C B ( ND8c?"0@NNN?N s B ( ND8c?"0@NNN?N B ( ND8c?"0@NNN?N B ( TD8c?"0@NNN?N B ( ND8c?"0@NNN?NS  B ( ND8c?"0@NNN?NcPC B ( ND8c?"0@NNN?NcB ( ND8c?"0@NNN?N B ( ND8c?"0@NNN?N  B ( ND8c?"0@NNN?NS`B ( ND8c?"0@NNN?N $ $B ( ND8c?"0@NNN?N $ $B ( ND8c?"0@NNN?NSp0B ( ND8c?"0@NNN?NpCB ( ND8c?"0@NNN?NpCB ( TD8c?"0@NNN?N  ( # l1?"6@`NNN?Nc   9A( 2   ( # l5?"6@`NNN?Nw  9A( 2  !( # l4?"6@`NNN?N #  9A( 2  "( # l7?"6@`NNN?N ;'  9A( 2  #( # ld??"6@`NNN?N s  9A( 2  $( # lC?"6@`NNN?NCW 9A( 2  %( # lG?"6@`NNN?N/   9X( 2  &( # lJ?"6@`NNN?N  7  9X( 2  '( # lM?"6@`NNN?N  +  9X( 2  (( # lpE?"6@`NNN?N 30 9X( 2  )( # lT?"6@`NNN?N` 9X( 2  *( # lX?"6@`NNN?NC- 9X( 2  +( # l\?"6@`NNN?N3  9B( 2  ,( # l`?"6@`NNN?N  ` 9B( 2  -( # lXd?"6@`NNN?N  ` 9B( 2  .( # lDg?"6@`NNN?N /` 9B( 2  /( # l^?"6@`NNN?N4w 9B( 2  0( # lhn?"6@`NNN?N?8 9B( 2  1( # lq?"6@`NNN?N+[ 9C( 2  2( # llu?"6@`NNN?NC   9C( 2  3( # ly?"6@`NNN?N    9C( 2  4( # l|?"6@`NNN?N #  9C( 2  5( # lp?"6@`NNN?NK  9D( 2  6( # l?"6@`NNN?N{D 9D( 2 B 7( 3 rD8c?"0@NNN?N#(3($ 8( # li?"6@`NNN?N3 0# B (Patience) ( 2  D 9( N8?"0@NNN?N,$ 0 Z"Expectation x Tolerance x Patience# #K :( Z?"0@NNN?NPJ67,$  0 UACHIEVING PERFORMANCE STANDARDS    <( Hp Ԕ?"6@`NNN?NN ;27a( 2 H ( 0޽h ? 3  ___PPT10| .Pw+ D ' = @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*:(%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*:(D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*:(D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*9(%(D' =-{6Bslide(fromTop)*<3<*9(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*=(%(D' =-g6B fade*<3<*=(+p+0+9(0 ++0+:(0 +?< 0N0 22@56,2(  ,.z MF 5, MF,$D 0z , 6A ??MF  , T?"6@`NNN?N#43  JExpected Performance  ,  `0?"6@`NNN?N# 3  EError Tolerance B , ND8c?"0@NNN?N`s B , ND8c?"0@NNN?N s B , TD8c?"0@NNN?N@C B  , ND8c?"0@NNN?N s B  , ND8c?"0@NNN?N B  , ND8c?"0@NNN?N B  , TD8c?"0@NNN?N B  , ND8c?"0@NNN?NS  B , ND8c?"0@NNN?NcPC B , ND8c?"0@NNN?NcB , ND8c?"0@NNN?N B , ND8c?"0@NNN?N  B , ND8c?"0@NNN?NS`B , ND8c?"0@NNN?N $ $B , ND8c?"0@NNN?N $ $B , ND8c?"0@NNN?NSp0B , ND8c?"0@NNN?NpCB , ND8c?"0@NNN?NpCB , TD8c?"0@NNN?N  , # lܥ?"6@`NNN?Nc   9A( 2  , # l?"6@`NNN?Nw  9A( 2  , # l?"6@`NNN?N #  9A( 2  , # lx?"6@`NNN?N ;'  9A( 2  , # l?"6@`NNN?N s  9A( 2  , # l?"6@`NNN?NCW 9A( 2  , # l?"6@`NNN?N/   9X( 2   , # l`?"6@`NNN?N  7  9X( 2  !, # l ?"6@`NNN?N  +  9X( 2  ", # l?"6@`NNN?N 30 9X( 2  #, # ld?"6@`NNN?N` 9X( 2  $, # l?"6@`NNN?NC- 9X( 2  %, # l?"6@`NNN?N3  9B( 2  &, # lh?"6@`NNN?N  ` 9B( 2  ', # l?"6@`NNN?N  ` 9B( 2  (, # l?"6@`NNN?N /` 9B( 2  ), # ll?"6@`NNN?N4w 9B( 2  *, # l?"6@`NNN?N?8 9B( 2  +, # l?"6@`NNN?N+[ 9C( 2  ,, # lp?"6@`NNN?NC   9C( 2  -, # l?"6@`NNN?N    9C( 2  ., # l?"6@`NNN?N #  9C( 2  /, # lH?"6@`NNN?NK  9D( 2  0, # lDH?"6@`NNN?N{D 9D( 2 B 1, 3 rD8c?"0@NNN?N#(3($ 2, # lH?"6@`NNN?N3 0# B (Patience) ( 2  ; 3, N?"0@NNN?N,$ 0 QCommon Supervision Errors K 4, Z H?"0@NNN?NPJ67,$  0 UACHIEVING PERFORMANCE STANDARDS    6, HH Ԕ?"6@`NNN?NN ;27b( 2 H , 0޽h ? 3  ___PPT10| .Pw+`Y D '  H= @B D ' = @BA?%,( < +O%,( < +D ' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*4,%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*4,D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*4,D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*3,%(D' =-{6Bslide(fromTop)*<3<*3,D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*5,%(D' =-g6B fade*<3<*5,+p+0+3,0 ++0+4,0 +z< 0N0   P * (    NH?"0@NNN?N  g3ELEMENTS OF EFFECTIVE NEGATIVE PERFORMANCE FEEDBACK4 4  N( H?"0@NNN?NP f t$@ 0@8___PPT9 9Prepare Practice Positive Persistent Patient Process:! :8X   3 r ԔԔ8c8c?"6@`NNN?N @ 0 0   3 r ԔԔ8c8c?"6@`NNN?N L@ 0 0   3 r ԔԔ8c8c?"6@`NNN?NH @ 0 0   3 r ԔԔ8c8c?"6@`NNN?N @ 0 0   3 r ԔԔ8c8c?"6@`NNN?N U @ 0 0L   3 r ԔԔ8c8c?"6@`NNN?NM l$D 0 0 0   H<0H Ԕ?"6@`NNN?NN :27( 2 H  0޽h ? 3ph___PPT10H._d+ yD' 2= @B D' = @BA?%,( < +O%,( < +D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*2:%(D' =-g6B fade*<3<*2:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +'< 0N0 zr`oϸ (   Ǹ H$9H Ԕ?"6@`NNN?NN  :29( 2 T ɸ Nh=H?"0@NNN?N,$  0 j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5Vz l ϸ l,$D  0  O  f@IH___? "6@`NNN?N D  @`  N # l4RH? "0@NNN?N6 D  @` M # lTH? "0@NNN?N6H@8___PPT9 #Impact for the Larger Organization?$$nd$ P80X  L  f # lxH? "0@NNN?NV 6 H@8___PPT9 *Rationales & Impact Analysis: What Is The:2+nd  #80X  = # lH? "0@NNN?N V  D  @`  < # lpH? "0@NNN?N6 V  D  @` ; # lJ? "0@NNN?N 6V H@8___PPT9  |Production Quality a Factor?$nd P80X  : # lH J? "0@NNN?Nu   D  @`  9 # lJ? "0@NNN?N6u   D  @` 8 # lJ? "0@NNN?Nu 6 H@8___PPT9  }Production Quantity a Factor?$nd P80X  7 # lH+J? "0@NNN?N u  D  @`  6 # l3J? "0@NNN?N6 u  D  @` 5 # l=J? "0@NNN?N 6u H@8___PPT9 tTimeliness a Factor?$nd P80X  4 # l.J? "0@NNN?N   D  @`  3 # l(>J? "0@NNN?N6   D  @` 2 # lPJ? "0@NNN?N 6 H@8___PPT9 zTask Performance a Factor?$nd P80X  1 # laJ? "0@NNN?N%   D  @`  0 # ljJ? "0@NNN?N6%   D  @` / # llJ? "0@NNN?N% 6 H@8___PPT9 |Frequency/Duration a Factor?$nd P80X  . # lP~J? "0@NNN?N %  D  @`  - # l\J? "0@NNN?N6 %  D  @` , # lJ? "0@NNN?N 6% H@8___PPT9 {Strategic Process a Factor?$nd P80X  + # lHJ? "0@NNN?NF   D  @`  * # lJ? "0@NNN?N6F   D  @` ) # lJ? "0@NNN?NF 6 H@8___PPT9 yEquipment/Tools a Factor?$nd P80X  ( # lԴJ? "0@NNN?NF  D  @`  ' # lԽJ? "0@NNN?N6F  D  @` & # l+B#style.visibility<*ɸ%(D' =-o6Bwipe(up)*<3<*ɸD' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*ϸ%(D' =-o6Bwipe(up)*<3<*ϸ+8+0+ɸ0 +y< 0N0 xp 4 (  4  4 N82M Ԕ?"6@ NNN?Np H@8___PPT9 UProvide Eye Contact with the Person, Use Pleasant and Sincere Voice Qualities and Receptive Body Posture. Request to Speak with the Person. Identify the "Context" and "Content" of the Performance Concern or State the Information to Be Shared. If There Is Any Doubt as to Clarity, Request Understanding by the Person of the Context and the Specific Performance Behavior. Provide Rationales for the Performance Concern or Information Shared. Direct or Offer to Discuss Alternative Performance. If Appropriate, Negotiate the Alternative. Provide an "Offer of Help". Provide an Appreciation Statement.2V!   )8Xg 4 N5M Ԕ?"6@ NNN?N ,$D 0 wAPROVIDING NEGATIVE PERFORMANCE FEEDBACK/JOB DIRECTION/INFORMATIONB BL 4 3 r ԔԔ8c8c?"6@`NNN?N@l$D 0 0 0  4 3 r ԔԔ8c8c?"6@`NNN?N@w@ 0 0  4 3 r ԔԔ8c8c?"6@`NNN?N@%@ 0 0  4 3 r ԔԔ8c8c?"6@`NNN?N@@ 0 0L 4 3 r ԔԔ8c8c?"6@`NNN?Ny @ l$D 0 0 0L  4 3 r ԔԔ8c8c?"6@`NNN?N @3 l$D 0 0 0L  4 3 r ԔԔ8c8c?"6@`NNN?N @ l$D 0 0 0L  4 3 r ԔԔ8c8c?"6@`NNN?N0 @ l$D 0 0 0L  4 3 r ԔԔ8c8c?"6@`NNN?N% @ l$D 0 0 0$  4 HHNM Ԕ?"6@`NNN?NN ,$D 0 :26( 2 H 4 0޽h ? 3___PPT10i.vPV+D=' 2= @B +6< 0N0 \ T  <(  <b < HSM Ԕ?"6@`NNN?N,$  0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C < HXM Ԕ?"6@`NNN?NN :30( 2 P < H\M Ԕ?"6@`NNN?N,$ 0 f0Common Interpersonal Errors/Mistakes Experienced1 1 < NHaM?"6@`NNN?N/p$D 0<4___PPT9 |___ Accepting feedback (co-worker, supervisor, customer) ___ Cursing (frequency/timing/severity) ___ Speaking too slowly ___ "Bossy" ___ Isms (negative outcome due to difference Micro-aggressions-see next slide) ___ Joke telling (frequency/timing/ism) ___ Exaggeration ___ Complaining ___ Excuse making ___ Snappy, curt, abrasive ___ "Putting manager on spot" (topics, actions) ___ Dishonesty, deception ___ Withholding information ___ Appearance 8XH < 0޽h ? 3,,___PPT10,.+D5|D+' bM= @B D+' = @BA?%,( < +O%,( < +D*' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*<D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*<D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-{6Bslide(fromTop)*<3<*<D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<9%(D' =-g6B fade*<3<*<9D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<9a%(D' =-g6B fade*<3<*<9aD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<ay%(D' =-g6B fade*<3<*<ayD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<y%(D' =-g6B fade*<3<*<yD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*< %(D' =-g6B fade*<3<*< D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*< %(D' =-g6B fade*<3<*< D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*</%(D' =-g6B fade*<3<*</D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*</J%(D' =-g6B fade*<3<*</JD' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<Jz%(D' =-g6B fade*<3<*<JzD' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<z%(D' =-g6B fade*<3<*<zD' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*<%(D' =-g6B fade*<3<*<+p+0+<0 ++0+<0 +;< 0N0 p v(   b  H Ԕ?"6@`NNN?N,$  0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C  Hl Ԕ?"6@`NNN?NN :30( 2 9  H Ԕ?"6@`NNN?N,$ 0 OFrequently Occurring Isms   N?"6@`NNN?N ^p$D 0<4___PPT9 g___ Ability ___ Accent ___ Age ___ Clothing/Dress/Attire 5. ___ Color 6. ___ Education 7. ___ Ethnicity 8. ___ Family 9. ___ Gender 10. ___ Height 11. ___ Language 12. ___ Nationality 13. ___ Profession 14. ___ Race 15. ___ Religion 16. ___ Wealth 17. ___ Weight$9  8XH  0޽h ? 3T4L4___PPT10,4.+D5|D3' #= @B DK3' = @BA?%,( < +O%,( < +D2' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-{6Bslide(fromTop)*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 9%(D' =-g6B fade*<3<* 9D' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* 9H%(D' =-g6B fade*<3<* 9HD' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* H[%(D' =-g6B fade*<3<* H[D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* [n%(D' =-g6B fade*<3<* [nD' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* n~%(D' =-g6B fade*<3<* n~D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* ~%(D' =-g6B fade*<3<* ~D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(>D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(hBD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D' =%(PFD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +p+0+ 0 ++0+ 0 +4< 0N0 @3(  @b @ H~M Ԕ?"6@`NNN?N,$  0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C @ HxM Ԕ?"6@`NNN?NN :30( 2  @ HM Ԕ?"6@`NNN?N,$ 0 rCommon Interpersonal Errors/Mistakes Experienced (Cont d): : @ NM?"6@`NNN?N`/t$D 0@8___PPT9 y___ Hygiene ___ Inappropriate affection (actions, communication, objects) ___ Not asking for help ___ Disorganized presentation ___ Yelling ___ Bragging ___ "Know it all" ___ Not following through ___ Negative comments about others ___ Delays in decision making ___ Not using the chain of command ___ Off task ___ Interrupting (tasks, others speaking) ___ Tardiness/absenteeismz! z8XH @ 0޽h ? 3,,___PPT10,.+EDD+' M= @B D+' = @BA?%,( < +O%,( < +D*' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*@D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*@D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-{6Bslide(fromTop)*<3<*@D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@ %(D' =-g6B fade*<3<*@ D' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@ J%(D' =-g6B fade*<3<*@ JD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@Jb%(D' =-g6B fade*<3<*@JbD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@b%(D' =-g6B fade*<3<*@bD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@%(D' =-g6B fade*<3<*@D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@)%(D' =-g6B fade*<3<*@)D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@)6%(D' =-g6B fade*<3<*@)6D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@6`%(D' =-g6B fade*<3<*@6`D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*@`z%(D' =-g6B fade*<3<*@`z+p+0+@0 ++0+@0 +m;< 0N0 4 , D(  Db D H M Ԕ?"6@`NNN?N,$  0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C D H\M Ԕ?"6@`NNN?NN :31( 2  D HM Ԕ?"6@`NNN?N,$ 0 rCommon Interpersonal Errors/Mistakes Experienced (Cont d): : D N$M?"6@`NNN?N)t$D 0@8___PPT9 X ___ Falling asleep ___ Use of "we" ___ "Arrogance" ___ "Unfriendly" ___ Not requesting feedback ___ Discussing personal life ___ Shift change conflicts ___ Seductive behavior ___ Discussing religion ___ Discussing collecting bargaining issues ___ Secretive behavior ___ Sharing feedback ___ Zipping fly ___ Suspected performance issue ___ Explosive reaction ___ Inflexible, won t negotiate! 8XH D 0޽h ? 311___PPT101.+EDD1' M= @B D0' = @BA?%,( < +O%,( < +D/' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*DD' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*DD' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-{6Bslide(fromTop)*<3<*DD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D#%(D' =-g6B fade*<3<*D#D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D#3%(D' =-g6B fade*<3<*D#3D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D3D%(D' =-g6B fade*<3<*D3DD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*DD`%(D' =-g6B fade*<3<*DD`D' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D`}%(D' =-g6B fade*<3<*D`}D' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D}%(D' =-g6B fade*<3<*D}D' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D%(D' =-g6B fade*<3<*DD' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D %(D' =-g6B fade*<3<*D D' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D %(D' =-g6B fade*<3<*D D' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D/%(D' =-g6B fade*<3<*D/D' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*D/O%(D' =-g6B fade*<3<*D/OD' =%(>D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*DOf%(D' =-g6B fade*<3<*DOfD' =%(hBD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Df%(D' =-g6B fade*<3<*Df+p+0+D0 ++0+D0 +;< 0N0 ` X H(  Hb H HHM Ԕ?"6@`NNN?N,$  0 xBPROVIDING NEGATIVE PERFORMANCE FEEDBACK/ JOB DIRECTION/INFORMATIONC C H HM Ԕ?"6@`NNN?NN :31( 2  H HM Ԕ?"6@`NNN?N,$ 0 rCommon Interpersonal Errors/Mistakes Experienced (Cont d): : H NdM?"6@`NNN?NG1qQ,$D 0 45. ___ Gossiping 46. ___ Substance use 47. ___ Discussing concerns with incorrect persons 48. ___ Not attending meetings 49. ___ Asking questions (frequency, type) 50. ___ Chatting too much 51. ___  One word answers 52. ___ Advice giving 53. ___ Spitting 54. ___ Off-hand comments in presence of others 55. ___ Nail clipping 56. ___ Pointing 57. ___ Jerk 58. ___ Not a team player 59. ___ Text-messaging 60. ___  Bluetooth earphone conversations 8XH H 0޽h ? 311___PPT101.+D5|D1' M= @B D0' = @BA?%,( < +O%,( < +D/' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*HD' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*HD' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-{6Bslide(fromTop)*<3<*HD' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%( D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H(%(D' =-g6B fade*<3<*H(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H([%(D' =-g6B fade*<3<*H([D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H[z%(D' =-g6B fade*<3<*H[zD' =%(pD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*Hz%(D' =-g6B fade*<3<*HzD' =%(XD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%(@D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%((#D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%('D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%(*D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H1%(D' =-g6B fade*<3<*H1D' =%(.D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H1G%(D' =-g6B fade*<3<*H1GD' =%(2D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*HGX%(D' =-g6B fade*<3<*HGXD' =%(6D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*HXe%(D' =-g6B fade*<3<*HXeD' =%(:D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*He%(D' =-g6B fade*<3<*HeD' =%(>D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*HD' =%(hBD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*H%(D' =-g6B fade*<3<*H+p+0+H0 ++0+H0 +8< 0N0 33p, c3(    HO Ԕ?"6@`NNN?NN  :29( 2 ,  ZO?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 50l l  qe@,$D  0 5 # l O?"0@NNN?N B @` 6 # lO?"0@NNN?N6 B @` 8 # l!O?"0@NNN?N B @` 9 # l*O?"0@NNN?N6 B @` : # l+O?"0@NNN?N6H@8___PPT9 zWith What Equipment/tools?$nd(8Hph ; # l$=O?"0@NNN?N B @` < # lT?O?"0@NNN?N6 B @` = # lGO?"0@NNN?N6H@8___PPT9 (What Particular Task Is Being Performed?$)nd)(8Hph > # l YO?"0@NNN?N3 B @` ? # lSO?"0@NNN?N63 B @` @ # l\cO?"0@NNN?N36H@8___PPT9 xWhat Happens Just Prior?$ndL\l A # lhtO?"0@NNN?N3 B @` B # lP}O?"0@NNN?N63 B @` C # lTO?"0@NNN?N63H@8___PPT9 j With Whom?$ nd (8Hph D # lpO?"0@NNN?NS B @` E # lO?"0@NNN?N6S B @` F # l O?"0@NNN?NS6H@8___PPT9 fWhere?$ndL\l G # l(O?"0@NNN?NS B @` H # l|O?"0@NNN?N6S B @` I # lO?"0@NNN?N6SD<4___PPT9 wWhen? (Hour, Day, Week)$ndL\l J # lO?"0@NNN?Nq B @` K # l+B#style.visibility<*q%(D' =-o6Bwipe(up)*<3<*q+7B< 0N0 b=Z=7 <(    HP Ԕ?"6@`NNN?NN  :29( 2 ,  ZpO?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5~:z   s A@ ,$D  0 t  fP?"0@NNN?N6V   B @` u  f)P?"0@NNN?N V  B @` v  ft8P?"0@NNN?N6 V  B @` w  fAP?"0@NNN?N 6V H@8___PPT9  |Production Quality a Factor?$nd(8Hph x  f KP?"0@NNN?Nu   B @` y  f TP?"0@NNN?N6u   B @` z  f(VP?"0@NNN?Nu 6 H@8___PPT9  }Production Quantity a Factor?$nd(8Hph {  fR?"0@NNN?N6fD<4___PPT9 oWords a Factor?$nd(8Hph   fGR?"0@NNN?N B @`   fPR?"0@NNN?N6 B @`   fZR?"0@NNN?N6H@8___PPT9 Content: How Are/Is:2nd P`p   fTR?"0@NNN?N B @`   fXmR?"0@NNN?N6 B @`B  TjJ ?"0@NNN?NB  T1 ?"0@NNN?N<B  T1 ?"0@NNN?N6ffB  T1 ?"0@NNN?N6B  T1 ?"0@NNN?N6F F B  T1 ?"0@NNN?N6  B  T1 ?"0@NNN?N6% % B  T1 ?"0@NNN?N6  B  T1 ?"0@NNN?N6  B  T1 ?"0@NNN?N6u u B  T1 ?"0@NNN?N6  B  TjJ ?"0@NNN?NV V B  T1 ?"0@NNN?N66N B  T1 ?"0@NNN?NN B  Z1 ?"0@NNN?NN H  0޽h ? 3e]___PPT10=. ]K+ʦ3D' 2= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*s%(D' =-o6Bwipe(up)*<3<*s+,< 0N0 9'1'#&(    HhuR Ԕ?"6@`NNN?NN  :29( 2 ,  ZyR?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5  # l~R?"0@NNN?N V  @  @`  # lPR?"0@NNN?N 6V  @  @`!"l lT  =f ,$D  0   fR___?"6@`NNN?N B @`  # lԠR?"0@NNN?N6 B @`  # lR?"0@NNN?N6H@8___PPT9 #Impact for the Larger Organization?$$nd$(8Hph   fR___?"6@`NNN?N B @`   # lR?"0@NNN?N6 B @`   # lpR?"0@NNN?N6H@8___PPT9 wImpact on the Consumer?$nd(8Hph    fXR___?"6@`NNN?N  B @`   # lR?"0@NNN?N6  B @`   # lR?"0@NNN?N 6H@8___PPT9 ~Impact on Others in This Unit?$nd(8Hph   f(R___?"6@`NNN?N9   B @`  # lR?"0@NNN?N69   B @`  # lR?"0@NNN?N9 6 H@8___PPT9 yImpact on the Supervisor?$nd(8Hph   fS___?"6@`NNN?N 9  B @`  # lS?"0@NNN?N6 9  B @`  # l,S?"0@NNN?N 69 D<4___PPT9 wImpact on the Employee?$nd(8Hph   f"S___?"6@`NNN?NV   B @`  # l+S?"0@NNN?N6V   B @`  # l-S?"0@NNN?NV 6 H@8___PPT9 *Rationales & Impact Analysis: What Is The:2+ndP`pB c ZjJ ?"0@NNN?NV V B d Z1 ?"0@NNN?N9  B e Z1 ?"0@NNN?N99 9 B f Z1 ?"0@NNN?N9  B g Z1 ?"0@NNN?N9B h Z1 ?"0@NNN?N9B i  fԔ ?"0@NNN?NB j Z1 ?"0@NNN?N6T 6B k Z1 ?"0@NNN?N] B l  `1 ?"0@NNN?NY  m TDS?"0@NNN?Nl;H@8___PPT9 GAlternative: What Skill Needs Development? ____________________________H! HD<d\|H  0޽h ? 3e]___PPT10=. ]K+!D' 2= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-o6Bwipe(up)*<3<*+< 0N0 D<`oo ԁ(     HIS Ԕ?"6@`NNN?NN  :29( 2 ,  ZDMS?"0@NNN?NJ j4INTERPERSONAL PERFORMANCE PROBLEM ANALYSIS WORKSHEET5 5pz l   l,$D  0    ``XS___?"6@`NNN?N6 B  @`    fHaS?"0@NNN?N66 B  @`    fLkS?"0@NNN?N66H@8___PPT9 #Impact for the Larger Organization?$$nd$ P80X    `xtS___?"6@`NNN?NH B  @`    f[S?"0@NNN?N6H B  @`    fXS?"0@NNN?NH6H@8___PPT9 wImpact on the Consumer?$nd P80X    `eS___?"6@`NNN?N H B  @`    fԘS?"0@NNN?N6 H B  @`    f̢S?"0@NNN?N 6HH@8___PPT9 ~Impact on Others in This Unit?$nd P80X    `S___?"6@`NNN?Ni   B  @`    fS?"0@NNN?N6i   B  @`    fS?"0@NNN?Ni 6 H@8___PPT9 yImpact on the Supervisor?$nd P80X    `S___?"6@`NNN?N i  B  @`    fLS?"0@NNN?N6 i  B  @`    fS?"0@NNN?N 6i D<4___PPT9 wImpact on the Employee?$nd P(PHp    `TS___?"6@`NNN?N   B  @`    f   flU?"0@NNN?Nc B  @` ?   f8uU?"0@NNN?N6c B  @` @   fwU?"0@NNN?Nc6H@8___PPT9 xWhat Happens Just Prior?$nd Ff& A   ḟU?"0@NNN?Nc B  @` B   fU?"0@NNN?N6c B  @` C   fU?"0@NNN?N6cH@8___PPT9 j With Whom?$ nd  Ff& D   fxU?"0@NNN?N B  @` E   fU?"0@NNN?N6 B  @` F   fU?"0@NNN?N6H@8___PPT9 fWhere?$nd Ff& G   f$U?"0@NNN?N B  @` H   fxU?"0@NNN?N6 B  @` I   fU?"0@NNN?N6D<4___PPT9 wWhen? (Hour, Day, Week)$nd P80X J   fU?"0@NNN?N B  @` K   fU?"0@NNN?N6 B  @` L   fTU?"0@NNN?N6H@8___PPT9 Context: It Usually Occurs:2nd   #P`p9 M  # l0U?"0@NNN?N~ ]Desired Situation  @`9 N  # lV?"0@NNN?N6~ ]Current Situation  @` O  # l V?"0@NNN?N~6H@8___PPT9 UDescribe the Relevant Observable Factors Needed to Understand the Performance Problem$VndV #.&NB P   `Ԕ ?"0@NNN?N~~B Q  TjJ ?"0@NNN?NB R  T1 ?"0@NNN?N0B S  T1 ?"0@NNN?N3B T  T1 ?"0@NNN?N9B U  T1 ?"0@NNN?N3ccB V  T1 ?"0@NNN?N9B W  T1 ?"0@NNN?N0DDB X  TjJ ?"0@NNN?NB Y  T1 ?"0@NNN?N<&&B Z  T1 ?"0@NNN?N6B [  T1 ?"0@NNN?N6  B \  T1 ?"0@NNN?N6v v B ]  T1 ?"0@NNN?N6  B ^  T1 ?"0@NNN?N6U U B _  T1 ?"0@NNN?N6  B `  T1 ?"0@NNN?N65 5 B a  T1 ?"0@NNN?N6  B b  T1 ?"0@NNN?N6  B c  TjJ ?"0@NNN?N  B d  T1 ?"0@NNN?N9  B e  T1 ?"0@NNN?N9i i B f  T1 ?"0@NNN?N9  B g  T1 ?"0@NNN?N9HHB h  T1 ?"0@NNN?N9B i   `Ԕ ?"0@NNN?N66B j  T1 ?"0@NNN?N6~66B k  T1 ?"0@NNN?N~6B l  Z1 ?"0@NNN?N~6 m  NV?"0@NNN?NlkH@8___PPT9 GAlternative: What Skill Needs Development? ____________________________8H!    l8X n   `-V?"6@`NNN?NlD<4___PPT9 General Description:  As I See It, the Problem is ___________________ __________________________________________________________V!   N  l8X o   `/V?"6@`NNN?Nr `H@8___PPT9 8Attempt to Visualize the last occurrence of the problem.,9! 8  l8XH  0޽h ? 3e]___PPT10=. ]K+[D' 2= @B D' = @BA?%,( < +O%,( < +D' =%(%(D' =%(D3' =4@BBBB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-o6Bwipe(up)*<3<* +i,< 0N0 me@  (     N8V?"0@NNN?N8>b2,$  0 NEGATIVE PERFORMANCE FEEDBACK UNRECEPTIVE PERSON Principal Reasons for Decreased Monitoring & Feedback and Increased Unreceptive Responses *  NtCV?"0@NNN?N|t$@ 0@8___PPT9 Leaders lack of knowledge regarding employee s tasks & activities Leader s avoidance of employee because of Unreceptive Behavior when Leader attempts to monitor Leader s denial of employee s performance problems Leader s frustration over feeling powerlessness to change employee s performance Leader feeling organizationally unsupportedU! U8X  C x+B#style.visibility<* %(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<* D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* C%(D' =-g6B fade*<3<* CD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* C%(D' =-g6B fade*<3<* CD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* )%(D' =-g6B fade*<3<* )D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* )U%(D' =-g6B fade*<3<* )UD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* +P+0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 ++0+ 0 +%< 0N0 8J(  f  HyV Ԕ?"6@`NNN?N,$  0 |FPROVIDING PERFORMANCE FEEDBACK/INFORMATION WITH AN UNRECEPTIVE PERSONG G  H~V Ԕ?"6@`NNN?NN :32( 2 R  HV Ԕ?"6@`NNN?N,$ 0 h2Most Common and Less Effective Interaction Process3 3Rz Jx   J` ,$@ 0N  z `  p: B  HDjJ?"0@NNN?N ` `B  NDjJ?"0@NNN?N@ z@ `   HV?"0@NNN?NJx1 <Step 1( 2Rz J\    JT ,$@ 0N  z `   T: B   HDjJ?"0@NNN?N ` `B   NDjJ?"0@NNN?N@ z@ `  HV?"0@NNN?NJ\ 1 <Step 2( 2T - NV?"6@`NNN?N ,$ 0 d.You Initiate Feedback/ Information Effectively/( 2/L . NV?"6@`NNN?N$ E ,$ 0 \&Unreceptive Person Responds Negatively'( 2'B 2 ZDjJ?"0@NNN?N0,$D  0H  0޽h ? 3___PPT10.+KwD' V= @B DM' = @BA?%,( < +O%,( < +DG' =%(%(D#' =%(D' =A@BBBB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =+4 8?\CB#ppt_xBCB#ppt_xB*Y3>B ppt_x<*D' =+4 8?dCB0-#ppt_h/2BCB#ppt_yB*Y3>B ppt_y<*D' =%(DL' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-{6Bslide(fromTop)*<3<*D' =%(D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*%(D' =-g6B fade*<3<*D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*-%(D' =-g6B fade*<3<*-D' =%(D' =%(Dg' =4@BBBB%()))D' =1:Bvisible*o3>+B#style.visibility<*2%(D' =-s6Bwipe(left)*<3<*2D' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<* %(D' =-g6B fade*<3<* Dh' =A@BB BB0B%()))D' =1:Bvisible*o3>+B#style.visibility<*.%(D' =-g6B fade*<3<*.++0+0 ++0+0 ++0+-0 ++0+.0 +QK< 0N0    P (  Pf P HV Ԕ?"6@`NNN?N,$  0 |FPROVIDING PERFORMANCE FEEDBACK/INFORMATION WITH AN UNRECEPTIVE PERSONG G P HĭV Ԕ?"6@`NNN?NN :33( 2 @ P HV Ԕ?"6@`NNN?N,$ 0 V Unreceptive Person Response Sets! ! 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fade*<3<*5TDY' =%(D' =%(D8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*#T%(D' =-g6B fade*<3<*#TDi ' =%(D+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*T%(D' =-g6B fade*<3<*TD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*:T%(D' =-g6B fade*<3<*:TD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*6T%(D' =-g6B fade*<3<*6TD+' =4@BB BB%(D' =1:Bvisible*o3>+B#style.visibility<*7T%(D' =-g6B fade*<3<*7TD8' =A@BB BB0B%(D' =1:Bvisible*o3>+B#style.visibility<*T%(D' =-g6B fade*<3<*T++0+T0 ++0+T0 ++0+T0 ++0+T0 ++0+T0 ++0+T0 ++0+ T0 ++0+!T0 ++0+"T0 ++0+#T0 ++0+$T0 ++0+%T0 ++0+&T0 ++0+'T0 ++0+(T0 ++0+:T0 +v3< 0N0 _ W P @X (  X] X HE[ Ԕ?"6@`NNN?N:,$  0 s=NEGATIVE PERFORMANCE FEEDBACK ERRORS AND RESISTANCE TO CHANGE> > X H(K[ Ԕ?"6@`NNN?NN :35( 2  2X C &A bounce{,$D 0 3X HN[?"0@NNN?NKk,$  0 ;I( 2  4X HS[?"0@NNN?NP p ,$  0 <II( 2! 5X HV[?"0@NNN?N, ?,$ 0 =III( 2 6X NhZ[?"0@NNN?N  ph ,$@ 0 \Error I: DELAY FEEDBACK Error II: CHANGE STRATEGY Error III: CHANGE TOLERANCEl] z 7X 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