Connections^™

Connections™: Core Competencies for Developing Quality Partnerships is a two-part instruction/facilitation process focusing on developing the one-to-one and group interaction skills necessary for effectively "connecting" in partnerships.  Connections™ is valuable for newly forming teams as well as mature and stable teams.

Getting Focused^™

Getting Focused™ is a multi-step facilitation process.  It brings people together using an organized structure to maximize focused-participation of all group members.  Getting Focused™ is efficient, productive and effective with both harmonious and acrimonious groups.

Quality Improvement System 
Design and Implementation

Quality Improvement System Design and Implementation is an instructional and facilitation process used to design and implement a useful and practical continuous quality improvement system* (1991).  Unit members are guided through quality-measurement indicator selection, definition, collection, summary, and reporting.  Strong emphasis is paid to developing "meaningful measures" for frontline employees through senior level managers.

*Deviation Counteracting Feedback System (1976)

See Conflict Intervention for
Organizational Facilitation/Intervention.

Rev:  08/04/08